Erico Fileno

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Strategic Designer, Service Innovation Leader, UX Global Shaper, Startup Mentor & Design Thinking Pioneer. I have been designing software, websites, appliances, devices, and services that are used by millions of people every day around the world. I have been working with user research, design thinking, UX strategy, service design and interaction design for global brands since 1995. In the early 2000s, I was the pioneer for igniting Service Design, UX and Interaction Design movements in Brazil.

design faberludens prototype ux interaction ixd usability conceptual ucd ucd11 service user-centered storyboard sketch psychology experiência do usuário historia brasil innovation service design design thinking research uxlx teste usabilidade servicedesign information architecture user experience otherness empathy strategy design ethnography design research cx designthinking inovação marketing mkt20br mobile 2012 brazil sustentability dcu diseo usabilidad software postgraduate userexperience mediao wud card sorting user centered design wireframe emocional

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Erico Fileno

Service design introduction – designship – stefan moritz

Designship prototyping workshop

Products to services – transformation of the world markets orientation – institute of design warsaw

Social Experience Design @ Interaction 13

Landing Page Design 101 - Lean Startup Machine SP

Business Model Canvas - Como isso pode me ajudar a tirar minha ideia do papel

75 exemplos de Modelagem e Prototipagem de negócios Inovadores

Fjord trends 2013

Oficina intensiva de design de interação

Mobile Design. Strategic Solutions.

All The Screens: Cross Platform Design Strategies

This Is Service Design – UX Week 2011

Sketching

Cross-Channel Strategy

Brugnoli System Ux

Truth and Dare - Out of the echochamber into the fire

Beyond Boarding Passes: Service Innovation for Copenhagen Airport

Técnicas para avaliação de usabilidade

Interação em dispositivos móveis por meio de teclado físico e de teclado virtual

O processo de design de interação