The Complete User Experience Monitoring Solution - eG Enterprise v7

© eG Innovations, Inc. | www.eginnovations.com
The Complete User Experience
Management Solution for IT Teams
Introducing The All New
eG Enterprise v7.1

Webinar Logistics
• Presenter: Srinivas Ramanathan
– CEO, eG Innovations
• Questions are welcome through the course of
the webinar
– Use the questions panel on the GoToWebinar chat
client to type in your queries
• This webinar is being recorded
– You will receive a link to the recording in a few days

• About eG Innovations
• The Paradigm Shift: User Experience Monitoring
• Key Use Cases
• Introducing eG Enterprise v7.1
– Digital Workspace Monitoring
– Web Application Performance Monitoring
– Enterprise Application Monitoring
– Expanded Coverage for New Platforms
– Deployment, Scalability, Security and UI Enhancements
Agenda

About eG Innovations

About eG Innovations
Worldwide Locations
Faster diagnosis and resolution
of performance problems
Enhanced service delivery and
user satisfaction
Maximum business productivity
and cost savings
Accelerated IT deployments and
production rollouts
Transform IT Service Delivery
into Business Advantage
eG Innovations is a provider of enterprise-class application and IT infrastructure
performance management software that delivers end-to-end monitoring, diagnosis,
reporting and analytics across physical, virtual, cloud, and hybrid IT environments.
Global Headquarters: Singapore
Founded in 2001

FINANCE
GOVERNMENT MANUFACTURING
HEALTHCARE
Customer Success

INSURANCE
UTILITIES SERVICE PROVIDERS
LEGAL
Customer Success (contd.)

Awards & Recognition

Certifications & Customer Ratings

User Experience Management

IT Operations thus far …
1
CPU
Memory
Disk
Network
How to keep infrastructure up?
How to keep utilization within
target levels?
How to save administrators time?

IT Operations Today
1
CPU
Memory
Disk
Network
How to keep infrastructure up?
How to keep utilization within
target levels?
How to save administrators time?
Paradigm Shift:
Resource Management
to User Experience
Management

What is User Experience Management?
Fast response,
High throughput
Diagnose problems
accurately
Resolve problems
quickly
Be Proactive Plan intelligently

Answering the Toughest IT Problem:
Why is My Application Slow?
▪ Is it due to the application code?
▪ Is it the application server?
▪ Is it due to the user’s workload?
▪ Is it due to the virtual/cloud platform?
▪ Is there slowness with the infrastructure
services (AD, file storage, profiles etc.)?
▪ Could it be due to storage?
▪ Could it be due to the network?

Converged Application and IT Infrastructure Monitoring
Single pane of glass for
monitoring, diagnosis, alerting,
reporting, baselining, capacity
planning, and more

Introducing
eG Enterprise v7.1

eG Enterprise Architecture: How It Works
Applications &
Infrastructure Components
Monitoring Dashboards Alerts Administration
eG Manager Web Console
eG Reporter Web Console
HTTP/S
Agentless or Agent-
based Monitoring
100% Web-based Deployment Options
On-Premises SaaS/Cloud
✓ Out-of-the-box and custom reports
✓ Historical data analysis
✓ Usage and activity trends
✓ Infrastructure optimization
✓ Compliance
Secure Easy to Use & Manage

User Experience Management with eG Enterprise v7
EXPERIENCE
USER
MONITORING
Automatic Root Cause
Diagnosis
Right-size,
Optimize,
and Plan
Monitor
Every Layer,
Every Tier
(App & Infra)
Synthetic &
Real User
Monitoring

Enterprise Application Monitoring
SAP ERP, Office 365, SharePoint, Confluence,
Siebel CRM, Microsoft Dynamics, etc.
eG Enterprise: Key Use Cases
Digital Workspace Monitoring
Ensure superior user experience and reliable EUC
service for Citrix, VMware Horizon, DaaS
Unified / End-to-End Monitoring
Single-pane-of-glass visibility of the entire IT
infrastructure (physical, virtual, container, cloud)
Application Performance Monitoring
Code-level visibility for Java, .NET,
PHP, Node.js web apps
APM

Our Release Cycle
• Minor updates: Every 6 months, Major releases: Every 18 months
• eG Enterprise 7.1 is not a run-of-the-mill product release with just 2 or 3
new features
– Complete overhaul (includes Tomcat v9 and Java JDK v12) to make it faster, easier
to install and use, more scalable and secure, and more robust
– Started work 2+ years ago
– Minor updates in 2020 to keep delivering value
New platforms supported Deeper insights New visualizations
Enhanced analytics Easier installation Automation
Control actions improved
Self provisioned

What’s New in eG Enterprise v7.1: Key Highlights
APM

User Experience Monitoring Enhancements
Synthetic Monitoring Real User Monitoring (RUM)
• New Tool: Web App Simulation • New visualizations
• Deeper page load time breakdowns
• Support for Single Page Apps (SPA)
• New Reports
• Integration with BTM

Web App Simulation
Synthetic user experience monitoring during
web application access
Logon Simulation
Simulate and monitor logon performance for
digital workspaces and SaaS applications
The Complete Synthetic Monitoring Tool in the Market
Protocol Simulation
Test availability of applications with single-step
transaction (HTTP access, network access, etc.)
Client Session Simulation
Synthetic simulation of application access in a
thick client (physical/virtual desktop)
New
in v7.1

Simulating a Web Application with Multiple Transactions
Access the ACME
Telcom portal
Sign into the
portal
View plans
Select a plan
Update the plan
Review the plan
Buy the plan
Make payment
Payment successful

How the Transaction Recorder Works
Enter the URL
(with http/s) to
be simulated
Press the Record button
to start recording the
simulation
Each URL hit on the web app is
captured as a Transaction. And
every action (mouse-click, keystroke,
etc.) is captured as an Activity
A recorded transaction
Activities comprising the
recorded transaction
The simulation will begin by
opening the web app URL in
a Chrome browser

Transaction Flow Visualization and Problem Diagnosis
Visualize the step-by-step flow of
transactions and the status and response
time of each transaction
The red X denotes a failed transaction
in the simulation. The simulation
could not proceed further.
Click on this camera icon to see
the screenshot of the failed
transaction in the simulation
Screenshot of a failed
transaction

New Dashboards for RUM

Deeper Drilldowns into Page Load Time Analytics

Deeper Drilldowns into Page Load Time Analytics
The Resource Details tab shows
detailed breakdown of time taken to
load every resource on the web page
If there’s scenario where resources are being
downloaded during each page load instead of being
served from the browser cache, it can be found.
CSS or JavaScripts that are taking high load time can
be identified easily. Web masters can get insight into
what resources to minify to get faster page load.

New Reports for RUM
End-User Experience Health
Get complete user experience
insights, KPIs and highlights for a web
application in a single report
For a given time period get the
average page load time breakdown
for the web application and identify
what has been causing slowness

Business Transaction Monitoring: What Happened on the
Server Side?

What’s New in Business Transaction Monitoring (BTM)
• eG Enterprise v7.1 now support transaction tracing for custom web
applications built on PHP and Node.js frameworks
• Multi-tiered applications are supported
• Tracing through cross-platform apps (Java, .NET, PHP, Node.js) is also supported
• Tracing is now supported on Azure App Service
• Deeper visibility into .NET CLR
• Support for username and business context in detailed diagnosis
• More pointcuts for transaction tracing: Mule ESB, Redis, MongoDB, SAP HANA,
Ehcache, JMS Queues, JMS Topics, Web Service entry for CXF, and more

New Reports for BTM
List out the top business transactions by
workload (calls), response time, errors
and by number of slow/stalled counts
Know execution of which transaction
(URL) needs to be optimized based on
high response time, traffic or errors
Top Business Transactions Report

Why eG Enterprise 7.1 for APM
• Extremely cost-efficient: License by OS,
not JVMs/CLRs
• The only truly converged application and
IT infrastructure monitoring solution
• Synthetic and real user experience
monitoring for Java, .NET, PHP, Node.js,
and COTS applications from one console

A Lot Has Changed from XenApp 6.x to CVAD 7
IMA FMA
Farm Site
Worker Group Machine Catalog/Delivery Group
Worker/Session Host Virtual Delivery Agent (VDA)
Data Collector Delivery Controller
Zone Site
Local Host Cache Connection Leasing
IMA Datastore Central Site Database (SQL Server)
EdgeSight Director
Virtual Apps &
Desktops 7.x
Windows Server 2008 R2 Windows Server 2019, 2016 and 2012 R2
XenApp 6.5
And many new Citrix components
have been introduced:
• App Layering
• WEM
• Citrix Cloud
• CFAS
• GPU Support
• EDT Protocol

Monitoring Must Evolve to Adapt to the Technology Changes
With technology evolution, applications,
use cases and supported devices also evolve
The same applies to performance monitoring
4G3G2GG
XenApp 6.x
Virtual Apps & Desktops 7
You must consider a monitoring
technology that is purpose-built to
support the new technology and
protocols in CVAD 7

Expanding the Reach and Depth of Monitoring Coverage
• Monitoring support for new Citrix components:
– Citrix WEM
– Citrix App Layering
– Citrix Session Recording
– Citrix Federated Authentication Server
– Active Directory Federated Service
– Citrix SD-WAN
• Deep-dive visibility into existing components:
– Granular breakdown of user logon for on-prem and
Citrix Cloud
– Monitoring browser URLs during session access
– Deeper visibility into Delivery Controller, Citrix ADC,
Hypervisor, and so on
More Depth
Extended Reach

Citrix Logon Simulator
New in eG Enterprise v7.1:
Ability to capture
screenshots
on failures

Citrix Logon Simulator
Also new is support for:
✓ AD FS Authentication
✓ OKTA Identity Management
✓ F5 BIG IP

User Input Delay
Citrix User Experience Metrics
already available in eG Enterprise
• Logon time with breakdown
• Profile load time
• GPO processing time
• ICA Round trip time
• Client network latency
• Application launch time
New metric provides insights into processing overhead on the server side
User input delay

Session Topology
Helpdesk can visualize the Citrix components a user connects through

Geo Maps highlight User Experience by Location
New Geo Maps dashboard show how user experience is across different geographies

Citrix Virtual Apps Overview Report
This is a centralized and overview report of all user experience KPIs, session insights,
application-level metrics, server resource usage, license info and more

Citrix Virtual Apps Capacity Prediction Report
Use slider to increase
user sessions
Perform what-if analysis with capacity prediction report. Increase the user load on
Virtual Apps servers and predict what will be the resource utilization.
View increase in
resource usage
Determine how many
additional servers will be
required to handle the
increased load
How many more servers will be needed to support an increase in user workload?

Why eG Enterprise 7.1 for Citrix Monitoring
• The most complete Citrix user experience
monitoring solution
• The only 3rd-party monitoring solution for
Citrix Cloud
• The only monitoring solution truly ready for
Citrix 7.x
• The only tool with full support for Citrix and
VMware Horizon
• Unparalleled licensing flexibility
Easier than ever before to offer eG Enterprise as SaaS+

Monitoring of VMware Horizon 7
ReplicaStandard
• Security Server
• Identity Manager
• Unified Access Gateway (formerly Access Point)
• Composer
• New VDI protocol: Blast Extreme
Many new components and enhancements
in VMware Horizon 7
• App Volumes
• Instant Clones
• Horizon Pod
eG Enterprise added monitoring support
in version 6.x
eG Enterprise added monitoring support
in version 7.1
Other dashboards, reports and logon simulator
updates in Citrix also apply for VMware Horizon
eG’s support for on-prem
VMware Horizon is on par
with that for Citrix.

What’s New in eG Enterprise v7.1: Key Highlights
APM

What eG Enterprise Delivers for O365 Deployments
• Monitoring of user experience (synthetic simulation and real user
experience)
– Detect problems before users do
– Start troubleshooting before waiting for users to complain
• Monitoring of every tier involved in supporting the Office 365 service
– Client accessing O365
– Network connectivity to O365 – LAN and WAN
– Status of services/infrastructure managed by Microsoft
• Monitoring of usage levels to determine possible causes of problems

Enhancements to Office 365 Monitoring
• Monitoring support for
O365 Tenant Dashboard
• More synthetic monitoring tests for
proactive user experience monitoring
• New dashboards and visualizations • New reports and analytics
One dashboard to monitor the
status of all O365 services
Exchange Online Dashboard
Monitor Exchange Online KPIs
on intuitive dashboards

Enhancements to SAP Monitoring
• Expanding coverage to monitor more SAP apps • New reports and analytics
• New dashboards and visualizations
ABAP Instance Dashboard
Visualize response time break-up
for SAP ABAP transactions and
find out what is causing
transaction slownessSAP Landscape Dashboard
View high-level performance
metrics of all key SAP
components on a single console

Monitoring Coverage Extended to New Components
Applications Infrastructure

Deeper Visibility into Cloud Infrastructures
New Azure services supported
in eG Enterprise 7.1
New Azure services supported
for monitoring
Now v7.1 supports monitoring
AWS Elastic Load Balancing
Service
Now, v7.1 can monitor databases running in the cloud: Oracle,
SQL Server, MySQL and Postgres on AWS and Azure SQL Database
7.1 supports monitoring in AWS
Auto-Scaling environments. When an
AWS instance is dynamically created
and removed on demand,
monitoring for the instance and the
applications running on it can also be
automatically enabled and disabled.

Introducing a Truly Self-Service SaaS Deployment Model
for eG Enterprise
• eG Enterprise v7.1 has made updates to its SaaS deployment model to now be fully
multi-tenant and self-provisioned
• Customers and MSPs can now benefit from many self-service options that automate
and accelerate execution of administrative actions
– Self-registration of users
– Easier download of eG Agents to target systems
– Automatic discovery of the IT environment
– Automatic creation of components in the eG Manager
– Automatic enablement of monitoring
– Easier configuration of tests, thresholds, maintenance policy
– Role-based user management and access control
Truly Self-Service
More Power to You

New Wizard-driven UI to Simplify Installation & Setup
Discover components
automatically
Get automatic recommendation
for installing for agent/agentless
monitors
Manage discovered
components.
Enable/disable monitoring.
Manage configuration of
tests, thresholds and
maintenance policy
Fine-tune monitoring
requirements with additional
administrative options
Manage users and
permissions

Enhancements Strengthen Security
• Support for two-factor authentication
(2FA)
• Support for Single Sign-On (SSO) using
SAML
• Additional security filters to protect
against malicious attacks such as cross-
site scripting (XSS), SQL injection, cross-
site request forgery, etc.
• Restrict admin access to specific IP ranges

One-Click Dashboards
• These dashboards are designed for specific applications such as Citrix, SAP,
SharePoint, etc., and includes pre-built widgets and metrics to be displayed
• These widgets can be also be customized as needed
Example of One-Click Dashboards

Simplify Report Creation with the Report Builder
New, easy-to-use interface to create custom reports. Build new reports in a few clicks and save them for quick access.
Empowers customers and service providers to build their own custom reports and add them to the Reporter console

Actionable Email Alerts
• Improved and smart
alerts
– More user-friendly
– Non-experts can easily
understand the alert
– Provides context about the
alert
– Provides
recommendations and
actionable insightsContextual visibility of configuration
changes for the component
Problem alert and
severity
Description of the
alert
Detailed
diagnostics
Historical trend of the
metric that encountered a
threshold violation and
triggered the alert

Splash eG Enterprise Monitoring Dashboards on Big TV Monitors
• eG Enterprise now supports Kiosk Mode
• Certain screens/dashboards from the product can now be
put on a display loop to be exhibited on large screens
• Delay in between screen change can be customized

Third-party Integrations
New in v7.1
• eG Enterprise 7.1 adds more
integrations to externalize alerts
• Now you can receive eG alerts on many
alert management, workflow
management and collaboration tools

C-Level Exec
Application Owner,
IT Service Manager
Helpdesk,
Support Staff
IT Admins:
(Network, Systems, etc.)
IT Ops Lead,
IT Manager/Director
IT Architects,
IT Consultants
• High-level reports of overall IT service
health and user experience
• Service-level view
• User experience impact
• Application slowdowns
• Validate user experience problems in
real time
• Identify the source of problem,
involve the right experts
• Quickly identify which tier is causing a
problem
• Eliminate blame game
• Get deep insights for troubleshooting
• Overall IT infra health
• Resource usage patterns
• Capacity planning
• Performance assessment
• Migration reports
• Infra right-sizing and optimization
Benefiting All Stakeholders in the IT Organization

Delivering Stellar User Experience for Application End Users
EXPERIENCE
USER
MONITORING
Automatic Root Cause
Diagnosis
Right-size,
Optimize,
and Plan
Monitor
Every Layer,
Every Tier
(App & Infra)
Synthetic &
Real User
Monitoring
The Complete User
Experience Management
Solution for IT Teams
eG Enterprise
v7.1
Introducing

+1 (866) 526 6700 www.eginnovations.cominfo@eginnovations.com
Thank You

The Complete User Experience Monitoring Solution - eG Enterprise v7

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