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Innovation Beyond Technology

This presentation is based on a session that Ed has delivered for the past three years. It is dedicated to the possibility that innovation goes beyond just technological developments. Technology is important, but it is only a small part of innovation. For innovation to be more fully complete we must look at other areas including the internal processes of the organization and most importantly the very language we use. Innovating like this is hard work and not for everyone because it requires deeper thinking than usual. If you believe you can attain this level of thinking, you are invited to listen to this session.

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Innovation Beyond Technology

  1. 1. Questions? @SageAustralia #SageSummit Be sure to install the Sage Summit mobile app to get the most of Sage Summit Join the conversation
  2. 2. Innovating beyond technology Ed Kless @edkless
  3. 3. Questions? “Que sais-je?” -Michel de Montaigne
  4. 4. What do you think of when I say innovation?
  5. 5. “Disruptive threats come inherently not from new technology but from new business models.” Andy Grove, Founder, Intel
  6. 6. Questions?
  7. 7. Sticker price $34,000 Discount 3,000 31,000 Trade in 7,000 Final price $24,000 Sticker price $34,000 Trade in 7,000 27,000 Trade in bonus 3,000 Final price $24,000 Innovating pricing
  8. 8. Questions?“All transformation is linguistic. If we want to change our culture, we need to change our conversation.” - Werner Erhard
  9. 9. Questions?
  10. 10. Innovating language Old New Training  Education Fee/billing/rate  Price Discount  Preferred price or promotional price Client  Customer Option  Choice Change order  Change request Services  Results or knowledge or judgment Staff  Team Efficiency  Effectiveness or better efficaciousness Time capacity  Emotional capacity
  11. 11. “A big change in the common opinion about markets and innovation, I claim, caused the Industrial Revolution. That is, ideas or ‘rhetoric’ enriched us. The cause, in other words, was language, that most human of our accomplishments.” -Deirdre McCloskey
  12. 12. Start with why “People don’t buy what you do, they buy why you do it.” ~ Simon Sinek
  13. 13. Innovating experience
  14. 14. Innovating packaging
  15. 15. Innovating customer usage
  16. 16. Innovating customer-focused process million-continue-button
  17. 17. Questions?“The only sustainable competitive advantage is an organization's ability to learn faster than the competition.” - Peter Senge
  18. 18. We need your feedback • Download the Sage Summit Tour mobile app • Visit the App Store or Google Play and search “Sage Summit Tour” • Select “Sage Summit Tour Australia” • Login with your name, email address, and registration confirmation number • Enter the event code: Australia2017 • Search for this session ID: ML17-53 and select “Session survey”
  19. 19. Thank you © 2017 The Sage Group plc or its licensors or its affiliated companies. All rights reserved. Sage, Sage logos, and Sage product and service names mentioned herein are the trademarks of The Sage Group plc or its licensors or its affiliated companies. All other trademarks are the property of their respective owners.