LKCE15 - The Magic Carpet Ride: A business perspective on DevOps

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Having problems convincing your stakeholders to try DevOps? Confused about how DevOps can work at scale? Or even just wondering where to start with DevOps? Don’t worry you aren’t the only one! Imagine being the business owner of an application that was the complete antithesis of Continuous Delivery i.e. no delivery ever! Ok, that might be a slight exaggeration. Let’s just say the realisation of benefits from projects developed on this application were few and far between. You are presented with Agile - a silver bullet - and you wait, and you wait and you wait, but the magic doesn’t happen. Eventually someone starts a conversation about “agile technical practises”, finally you know the spell to cast to make the magic carpet fly, or so you would think….. If you want to hear the rest of the story you will just have to attend this session. Set in the context of an Enterprise Data Warehouse, this session will tell the story of how a scaled agile adoption created the case for change and subsequent implementation of DevOps practices. This tale from the trenches will provide insights into both the mistakes made along the way and the ideas that made all the difference, in completely transforming the delivery capability of the organisation. Presented at Lean Kanban Central Europe in Munich, November 2015.

Business

Em Campbell-Pretty
Partner, Context Matters
@PrettyAgile
www.prettyagile.com
au.linkedin.com/in/ejcampbellpretty/
em@contextmatters.com.au
The Magic Carpet Ride:
A business perspective
on DevOps

Photo sourced from: https://flic.kr/p/i6yPvN

Photo sourced from: https://flic.kr/p/hmEwG

Feasibility
Business
Requirements
Document
Business
Case Approval
Requirements
Definition
Document
System
Requirements
Specification
Build & Test
User
Acceptance
Test

Photo (https://flic.kr/p/FryLL) by Harold Walker CC BY-NC 2.0

Image source: http://skycoach.be/2009/01/28/project-retrospective/rsen

What is the biggest impediment to delivery?
Agile without
Technical Practices:
Just doesn’t cut it!
Availability of
environments

Technical
Debt

Access to
data

Automated

Deployments

Continuous
Integration

Image sourced from: http://www.questteam.com/classroom/support_team_boot_camp.html
Integration & Build Team

Photo sourced from: https://flic.kr/p/mh8PiH

Photo scoured form: https://flic.kr/p/8ejM1e

Image sourced from: https://flic.kr/p/qbVZib

Photo sourced from: https://flic.kr/p/54BACx

Direct the
Rider
FOLLOW THE
BRIGHT SPOTS.
SCRIPT THE
CRITICAL MOVES.
POINT TO THE
DESTINATION.
Motivate the
Elephant
FIND THE
FEELING.
SHRINK THE
CHANGE.
GROW YOUR
PEOPLE
Shape the
Path
TWEAK THE
ENVIRONMENT.
BUILD HABITS.
RALLY THE HERD.

Image source from: http://dev2ops.org/2010/02/what-is-devops/

www.prettyagile.com
CREATING A ONE TEAM CULTURE

www.prettyagile.com
Cycle time reduced from 1
year to less than 3 months
95% decrease in defects
Cost to deliver down 70%
Happy sponsors (NPS +50)
Happy teams (NPS +56)
Frequency of deployment
increased from quarterly to
weekly
RESULTS

www.prettyagile.com
•  Improving CI/CD infrastructure is an investment and
sometimes the business has to foot the bill
•  Treat your CI/CD tools with the same respect you treat
production code
•  Business Change Management techniques can help
smooth the introduction of Devops practices.
•  Devops is more than just culture, but you still can’t forget
about culture.
LESSONS LEARNT

Em Campbell-Pretty
Partner, Context Matters
@PrettyAgile
www.prettyagile.com
au.linkedin.com/in/ejcampbellpretty/
em@contextmatters.com.au
WANT TO KNOW MORE?
Check out my blog posts on:
•  Launching the Release Train: http://bit.ly/launchingEDWART
•  Switch in action: http://bit.ly/EDWSwitch
•  Unity Hour: http://bit.ly/UnityHour
•  The Haka Challenge: http://bit.ly/EDWHaka
•  One Team Culture: http://bit.ly/Teams2Tribes

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Presentation at the SAFe Summit 2022. PI Planning is in the bag and the train has left the station, at last, you can relax. Or so you thought…. The first iteration is fairly quiet, the second seems smooth as well and then it happens, without warning you are over halfway through the PI and your train has derailed without any warning. How did this happen?! You held all the PI Execution events as described in the textbook but your train looks like it won't be delivering the cargo to the next station on time. What else could you have done? What if you applied the Extreme Programming mantra to PI Execution, by taking proven good SAFe practices and then took them to the extreme or as we say turn up the good? In this long-awaiting sequel to their 2021 SAFe Summit session about “Turning up the magic in PI Planning”, Em & Adrienne will show you how they take PI Execution to the next level by turning up the flow. Learning outcomes: - Recognise how the SAFe Principles can be applied to “turn up the flow” in SAFe PI Execution. - Adapt the batch size of SAFe PI Execution Events to improve flow. - Introduce new PI Execution patterns that enable greater flow.

Extreme SAFe - Turning Up the Flow in PI Execution

Em Campbell-Pretty

Presentation at Agile Australia 2020 (December 2021!) The foundation of a Lean-Agile organisation is Lean-Agile leadership. This is all well and good but it often requires a significant cultural shift to become a reality. We know from Kotter’s Leading Change that to change the culture of the organisation we first have to change the habits of the organisation. So what are the habits of effective Lean-Agile leaders? Join this session to explore the habits of effective Lean-Agile leaders, their origins in Lean/TPS/Japan and their application in today’s world.

The 7 Habits of Highly Effective Lean-Agile Leaders

Em Campbell-Pretty

Presentation by Em Campbell-Pretty & Adrienne Wilson at the Global SAFe Summit 2021 Mob Programming thought leader, Woody Zuill, suggests that instead of always focusing on solving problems, we also take the time to notice the things that are going well and amplify them, thereby "turning up the good". When it comes to SAFe Dean Leffingwell perhaps said it best: "There is no magic in SAFe . . . except maybe for PI Planning." I suspect most of you agree that PI Planning is the magic in SAFe. There is nothing quite like the energy created by bringing a group of 100+ people together to build a collaborative plan over a couple of days every 10 to 12 weeks. So what would it mean to "turn up the good in PI Planning"? If we focused on what is good and what we want more of, would we get more magic?! For Em and Adrienne, the answer is a resounding "Yes!" In this session, they will take the "The Facilitator’s Guide to PI Planning" and illustrate how turning up the good can bring your PI Planning magic to the next level.

Turning Up the Magic in PI Planning

Em Campbell-Pretty

Many organisations have been on legacy, business critical platforms far longer than they would have liked or want to be. Many organisations faced with the massive transition are tempted to revert to a waterfall approach to accomplish the mission. This talk will outline ways to move from the existing platform to the new architecture in an incremental way. Learning Objectives: 1. Use the business Roadmap and Architectural Runway to understand how to incrementally move to a new technology platform 2. Define the business outcomes and align the migration effort to deliver those outcomes incrementally Learning Objective 2. Apply DevOps considerations from the beginning to help size and shape the total migration effort

Migrating off legacy platforms while still delivering value - DNA & SAFe AU...

Em Campbell-Pretty

Presented at the Global Payment Day of Agile - June 2020 The ART of Avoiding a Train Wreck If you are thinking about launching your first ART or you are struggling with your existing ART(s) then this session is for you! In this session Em will share her “trade secrets” for launching and operating awesome Agile Release Trains. This will go well beyond the standard SAFe courseware, deep diving into practical tips and tricks that can be immediately applied in your context . Em will share war stories, experiments and lessons learnt over almost 10 years of real world experience with SAFe. Learning Outcomes The 4 ingredients for a successful train launch How to “turn up the good” during PI execution The common mistakes that lead to “train wrecks”

The ART of Avoiding a Train Wreck - Global Payment Day of Agile

Em Campbell-Pretty

Presentation at the Responsible Tech Summit 16th Jun 2020. Culture is the shared attitudes, behavioural patterns, and values of human groups, teams and tribes. If we want our organisations to create sustainable products and services underpinned by integrity, trust and value, then we will need to build the culture to support this. In this session Em will explore how you can sow the seeds of a culture that supports responsible tech in your organisation.

Responsible Tech Starts with Culture

Em Campbell-Pretty

Presentation as at the European SAFe Summit 10th June 2020 If you are thinking about launching your first Agile Release Train or you are struggling with your existing trains then this is the session for you! In The ART of Avoiding a Train Wreck, Em and Adrienne share their 'trade secrets' for launching and operating awesome Agile Release Trains. Going well beyond the standard SAFe training, this session deep dives into the practical tips and tricks that only over 15 combined years of real world experience can teach. Peppered with innumerable war stories, this session provides plenty of entertainment (as well as education) in the form of personal anecdotes, cautionary tales and protips for both the collocated Agile Release Train and its more complicated globally distributed cousins. No matter your context, you are sure to find plenty of actionable ideas for launching and operating Agile Release Trains because, lets face it, train wrecks transcend industries, business and technology silos, leaders and teams! Learning Objectives #1 :Describe key success factors for launching Agile Release Trains Learning Objective #2: Describe common failure patterns to avoid when launching Agile Release Trains Learning Objective #3: 'Turn up the good' when operating Agile Release Trains

The ART of Avoiding a Train Wreck - European SAFe Summit 2020

Em Campbell-Pretty

Keynote at the Women in Agile Gathering at the Gloabl SAFe Summit on 3rd October 2019. When you are thrown in the deep end of the pool and you don’t know how to swim, it's a scary time. As a leader, it can be easy to try a radical new idea especially when you feel you have nothing to lose. But what if you have everything to lose? Fear can be paralyzing. It is the courageous leader that ‘steps into the arena and dares to be different’. Attend this keynote to explore how leaders can survive and thrive by letting go of everything they think they have to lose and taking a radical leap into the unknown - with or without a net!

What should you do when you have everything to lose? Be safe or be SAFe?

Em Campbell-Pretty

Presented on 2nd October 2019 at the Global SAFe Summit 2019. When it comes to shaping agile teams, many organisations use a leader decides model. The design of the teams is often a very delicate balancing act. Skills, experience, subject matter expertise and personalities all need to be factored in and the end result is often less than ideal. So, what if we took a different approach? What if we let the people who are going to be in the teams decide for themselves which mix of skills, experience, subject matter expertise and personalities are going to work best? In this session you will learn how Sandy Mamoli & David Mole's approach to self-selection (aka Squadification) has been used with SAFe to empower people to choose who they work with. This warts and all tale from the trenches will arm you to attempt your own self-selection workshop when launching or reshaping Agile Release Trains. Learning Objectives: Explain the value of using self-selection to create teams Identify where the standard self-selection guidance needs to be modified for SAFe Prepare for & facilitate a self-selection event

Self-Selection: A SAFe Approach to Forming Agile Release Trains

Em Campbell-Pretty

Presented at Agile2019 in Washington D.C. Is Enterprise Agility an oxymoron? We say we value Individuals and interactions over processes and tools however, the enterprise agility space is drowning in processes and tools. There are countless frameworks and innumerable tools to measure every part of a teams performance to dizzying detail. But what about individuals and interactions? Does this get overlooked because it’s “too hard”? How does an enterprise scale an agile practice beyond a team, into a team of teams, or boldly into an entire enterprise but not lose sight of this principle? In this session, Em & Adrienne will trade war stories with you about with Agile in the Enterprise and what role valuing Individuals and Interactions plays in successful transformations. Learning Outcomes: Identify Enterprise behaviours that are incongruent with valuing Individuals and Interactions, including leadership pitfalls. Explain the economic benefit of valuing individuals and interactions Describe the types of behaviours displayed by Enterprises that values Individuals and Interactions Apply valuing Individuals and Interactions in an Enterprise context

Is There a Place for Individuals and Interactions in Enterprise Agility?

Em Campbell-Pretty

Presentation by Em Campbell-Pretty & Melissa Hay at Agile 2019. Have you ever noticed how almost every speaker at every agile conference references a ton of books? Did you ever wonder if they even read those books? And if so, how did they remember what they read? And did they take action based on what they read? What about the last book you read? What experiments did you run whilst reading the book or after finishing it? Or can you not remember the last time you read a non-fiction book? We all know that trust, safety, flow and product orientation are keys to success with agile teams. We are all striving for high performing teams that deliver great products. Sometimes all the blogs, books and LinkedIn posts are just too much to consume. So how can we bring these ideas into our real world? Here’s your opportunity to see how we go about learning from books. We will share examples of books we’ve digested and experiments we have run with real teams to see them thrive. This is the insiders’ guide to making a real difference with what you learnt from all the books you said you read.

Learning from the Books You Said You Read...

Em Campbell-Pretty

The ART of Avoiding a Train Wreck Presented by Em Campbell-Pretty & Adrienne Wilson At the Canberra SAFe & DSM Meetup 31st July 2019 If you are thinking about launching your first ART or you are struggling with your existing ART(s) then this session is for you! In this session Em & Adrienne will share their “trade secrets” for launching and operating awesome Agile Release Trains. This will go well beyond the standard SAFe courseware, deep diving into practical tips and tricks that can be immediately applied in your context . Em & Adrienne will share war stories, experiments and lessons learnt over almost 10 years of real world experience implementing SAFe. Expect to learn: * The 4 ingredients for a successful train launch * How to “turn up the good” during PI execution * The common mistakes that lead to “train wrecks”

The ART of Avoiding a Train Wreck - Canberra SAFe & DSDM Meetup

Em Campbell-Pretty

Tribal Unity - A Culture First Approach to SAFe

Em Campbell-Pretty

Keynote at Mile High Agile 2019. We all go to conferences, attend meetups, read books, and subscribe to blogs. Everyday we hear new ideas but how many do we actually act on? When you are thrown in the deep end of the pool and you don’t know how to swim – it can be a scary time. As a leader, it can be easy to try a radical new idea especially when you feel you have nothing to lose. But what if you have everything to lose? Fear can be paralyzing. It is the Fierce leader that ‘steps into the arena and dares to be different’. Attend this keynote to explore how Fierce leaders can survive and thrive by letting go of everything they think they have to lose and taking a radical leap into the unknown – with or without a net!

What do you do when you have everything to lose? Be Fierce! (Keynote @ Mile H...

Em Campbell-Pretty

Presentation at the Global SAFe Summit 4th October 2018. SAFe says that effective Scrum Masters, RTE and STEs are servant leaders. This is all well and good but it often requires a significant cultural shift to become a reality. We know from Kotter’s Leading Change that to change the culture of the organisation we first have to change the habits of the organisation. So what are the habits of effective servant leaders? In this session Em will share her learnings from 20 years as a senior manager in industry, 7 years as full time SAFe practitioner and one Lean Study Trip to Japan!

The Seven Habits of Highly Effective Servant Leaders

Em Campbell-Pretty

Keynote @ AgileCamp Dallas 1st December 2017. Kotter says "Culture change comes last, not first", but what if it didn't have to? What if there was a way to start your agile transformation by creating a one team culture? Based on Amazon #1 best seller, Tribal Unity: Getting From Teams to Tribes by Creating a One Team Culture, Em Campbell-Pretty will share the proven patterns she has been successfully applying in the field over the past five years. Peppered with tales from the trenches this session will be full of practical ideas to help you lead your enterprise towards Tribal Unity.

TRIBAL UNITY: A Culture First Approach To Enterprise Agility (Keynote AgileC...

Em Campbell-Pretty

Presented at Agile Israel 2017. When it comes to shaping agile teams many organisations use a leader decides model. The design of the teams is often a very delicate balancing act. Skills, experience, subject matter expertise and personalities all need to be factored in and the end result is often less than ideal. So what if we took a different approach? What if we let the people who are going to be in the teams decide for themselves which mix of skills, experience, subject matters expertise and personalities are going to work best? In this session you will learn how Sandy Mamoli & David Mole's approach to self-selection (aka Squadification) has been used at one of Australia's largest banks to empower people to choose who they work with. This warts and all tale from the trenches will arm you to attempt your own self-secretion workshop, using proven techniques that have even been applied as part of launching a SAFe Agile Release Train.

Self-Selection: An Agile Approach to Forming Teams @ Scale

Em Campbell-Pretty

When it comes to agile at scale, it is necessary to think beyond a single agile team to a team of teams, or tribe. It is the culture of this team of teams that dictates its effectiveness. Which begs the question, how do you create an entire program or department that is a "great place to work"? Based on her debut book, Tribal Unity: Getting From Teams to Tribes by Creating a One Team Culture, Em Campbell-Pretty will share the proven patterns she has been successfully applying in the field over the past five years. Peppered with tales from the trenches this session will be full of practical ideas to help you lead a teams of agile teams towards Tribal Unity.

Tribal Unity: The Heart of Scaling Agile - Keynote Agile Israel 2017

Em Campbell-Pretty

Presentation at Mastering SAP in Melbourne (May 2017). People naturally form tribes. It is just what we do. When we bring together teams to work in a department, or on a program or product this team of teams will become a tribe. However, not all tribes are equally effective. Just like with regular teams it is the culture of the tribe that dictates its effectiveness. When we look to improve the performance of these teams of teams, we often get so focused on improving technical skills and individual performance that we can easily forget to help the teams involved bond, foster a sense of belonging, shape their values and instil respect for one another. To maximise the effectiveness of any team of teams, we need to take the time to build a culture beyond the team’s individual identity to create a sense of tribal unity. Based on her debut book, Tribal Unity: Getting from Teams to Tribes by Creating a One Team Culture, Em Campbell-Pretty will share the proven patterns she has been successfully applying in the field over the past five years. Peppered with tales from the trenches this session will be full of practical ideas to help you lead a team of teams towards tribal unity.

From Teams to Tribes: Creating a One Team Culture

Em Campbell-Pretty

Tribal Unity: The Heart of Scaling Agile When it comes to agile at scale, it is necessary to think beyond a single agile team to a team of teams, the whole tribe. Just like with an individual agile team it is the culture of the tribe that dictates its effectiveness. So, how do you move beyond a positive culture within a specific agile team to creating an entire program or department that is a "great place to work"? When we start to scale agile, we tend to teach our teams about the methodology, how their roles will change and how we expect them to be collaborative. What is often forgotten is the need to help these teams of teams bond, foster a sense of belonging, shape their values and instil respect for one another. Succeeding with Agile at Scale requires explicitly creating and sustaining these attributes, building a culture beyond team’s individual identity to create a sense of Tribal Unity. Based on her debut book, Tribal Unity: Getting From Teams to Tribes by Creating a One Team Culture (http://amzn.to/2hHT2R4), Em Campbell-Pretty will share the proven patterns she has been successfully applying in the field over the past five years. Peppered with tales from the trenches this session will be full of practical ideas to help you lead a teams of agile teams towards Tribal Unity. We may even form our own little tribe.....

Tribal Unity Book Launch @ Agile Denver, 27th October 2016

Em Campbell-Pretty

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LKCE15 - The Magic Carpet Ride: A business perspective on DevOps

1. Em Campbell-Pretty Partner, Context Matters @PrettyAgile www.prettyagile.com au.linkedin.com/in/ejcampbellpretty/ em@contextmatters.com.au The Magic Carpet Ride: A business perspective on DevOps

2. Photo sourced from: https://flic.kr/p/i6yPvN

5. Photo sourced from: https://flic.kr/p/hmEwG

6. Feasibility Business Requirements Document Business Case Approval Requirements Definition Document System Requirements Specification Build & Test User Acceptance Test

10. Photo (https://flic.kr/p/FryLL) by Harold Walker CC BY-NC 2.0

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14. https://flic.kr/p/7cVLPz

15. FEBRUARY MAY AUGUST OCTOBER NOVEMBER

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17. Image source: http://skycoach.be/2009/01/28/project-retrospective/rsen

18. What is the biggest impediment to delivery? Agile without Technical Practices: Just doesn’t cut it! Availability of environments Technical Debt Access to data Automated Deployments Continuous Integration

19. Image sourced from: http://www.questteam.com/classroom/support_team_boot_camp.html Integration & Build Team

20.

21.

22. Dev Prod ≠

23. Photo sourced from: https://flic.kr/p/mh8PiH

24. 8 weeks 1 day

25. Photo scoured form: https://flic.kr/p/8ejM1e

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27. Image source: https://flic.kr/p/6eR225

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36. Image sourced from: https://flic.kr/p/qbVZib

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38. Photo sourced from: https://flic.kr/p/54BACx

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45. Direct the Rider FOLLOW THE BRIGHT SPOTS. SCRIPT THE CRITICAL MOVES. POINT TO THE DESTINATION. Motivate the Elephant FIND THE FEELING. SHRINK THE CHANGE. GROW YOUR PEOPLE Shape the Path TWEAK THE ENVIRONMENT. BUILD HABITS. RALLY THE HERD.

46. SHRINK THE CHANGE

47.

48. https://flic.kr/p/sD4TUm

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51. Image source from: http://dev2ops.org/2010/02/what-is-devops/

52. www.prettyagile.com CREATING A ONE TEAM CULTURE

53. www.prettyagile.com MEET THE TEAM

54. www.prettyagile.com Cycle time reduced from 1 year to less than 3 months 95% decrease in defects Cost to deliver down 70% Happy sponsors (NPS +50) Happy teams (NPS +56) Frequency of deployment increased from quarterly to weekly RESULTS

55. www.prettyagile.com •  Improving CI/CD infrastructure is an investment and sometimes the business has to foot the bill •  Treat your CI/CD tools with the same respect you treat production code •  Business Change Management techniques can help smooth the introduction of Devops practices. •  Devops is more than just culture, but you still can’t forget about culture. LESSONS LEARNT

56. Em Campbell-Pretty Partner, Context Matters @PrettyAgile www.prettyagile.com au.linkedin.com/in/ejcampbellpretty/ em@contextmatters.com.au WANT TO KNOW MORE? Check out my blog posts on: •  Launching the Release Train: http://bit.ly/launchingEDWART •  Switch in action: http://bit.ly/EDWSwitch •  Unity Hour: http://bit.ly/UnityHour •  The Haka Challenge: http://bit.ly/EDWHaka •  One Team Culture: http://bit.ly/Teams2Tribes

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