3. “We want people doing white hat
search engine optimization (or even
no search engine optimization at
all) to be free to focus on creating
amazing, compelling web sites”
@MattCutts
5. JetBlue’s buyer persona is the low
budget traveler that wants a
comfortable yet affordable flying
option.
#likeaboss
6. Cathy Compliance
BACKGROUND:
•
•
•
•
Manager in Compliance and Records Management.
Worked at the same company for 3-10 years; employed
specifically.
Involved in job specific training.
Married with 2 children (3 and 5).
DEMOGRAPHICS:
•
•
•
Skews female
Age 30-55
Suburban
IDENTIFIERS:
•
•
•
Organized
Eye for detail
Articulate requirements well
7. Cathy Compliance
GOALS:
• Ensure information is accurate.
• Keep process organized & minimize error
• Paperless POD environment
CHALLENGES:
• General cost reductions
• Streamlining POD process
• Accurate data collection
HOW WE HELP:
• Reliable consistent service
• Accurate Information
• Reduce costs
8. Cathy Compliance
REAL QUOTES:
•
“I appreciate the accuracy of information
and the speed at which it is provided.”
“I appreciate the consistent communication
until the service is delivered.”
•
INFORMATION SOURCES:
•
Google, Internal References
COMMON OBJECTIONS:
•
•
I don’t want to have to train the entire
company on how to use a new system.
I don’t want to have a complex system that
is difficult to use or has features we don’t
need.
9. Cathy Compliance
MARKETING MESSAGING:
• Information at your fingertips.
ELEVATOR PITCH:
• We give you a hybrid document
management solution that supports
your proof of delivery process,
integrates into your existing
software and platforms and is
simple to use.