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Company Presentation 2010
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Tradition
1925: Established in Berlin as a registered association
1960: Approved as a vehicle monitoring organisation
Since the late 70s: Workshop presence
1990: Extensive testing network set up in Eastern
Germany
1996: Company introduces extensive restructuring and
realignment measures
Since 1998: International strategy has been vigorously
pursued
2005: Acquisition of Norisko and set-up of industrial
inspection business
2008: Entry into product certification
2008: DEKRA expands worldwide – 15 firms acquired
4. 4
Company Presentation 2010
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International Presence
One of the leading service
provision companies in
Europe
Based in Stuttgart
Operates in more than 50
countries
Divided into 3 Business Units
with 180 subsidiaries
15 strategic Service Lines
Generates more than 1.7
billion euros in sales
Employs around 22,000
employees
6. 6
Company Presentation 2010
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Company Organisation
SERVICES PORTFOLIO
Vehicle Inspections
Assessments
Used Car Management
Homologation & Type Approval
Consulting and Workshop Tests
Claims Settlement
AUTOMOTIVE SERVICES PERSONNEL SERVICES
Construction & Real Estate
Environment, Health & Safety
Energy and Process Industries
System Certification
Product Testing and
Certification
Training
Temporary Work
Out- and New Placement
INDUSTRIAL SERVICES
7. 7
Company Presentation 2010
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Roland Gerdon
Member of the Boards
DEKRA e.V./
DEKRA AG
Personnel Director
DEKRA AG
Clemens Klinke
Member of the Board
DEKRA AG
Head of the Business Unit
DEKRA Automotive
Mark Thomä
Member of the Board
DEKRA AG
Head of the Business Unit
DEKRA Industrial
Stefan Kölbl
Chairman of the
Boards of
DEKRA e.V./
DEKRA AG
Management
Jörg Mannsperger
Member of the Board
DEKRA AG
Head of the Business Unit
DEKRA Personnel
8. 8
Company Presentation 2010
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DEKRA AG
SALES IN MILLION EUROS 2008 2009
DEKRA AG Sales 1,595.8 1,710.0
DEKRA Automotive 947.9 1,024.5
DEKRA Industrial 340.4 379.2
DEKRA Personnel 305.4 305.3
Employees (as at Dec. 31) 20,121 21,925
10. 10
Company Presentation 2010
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DEKRA Automotive
SALES IN MILLION EUROS 2008 2009
Total sales 947.9 1,024.5
Employees (as at Dec. 31) 8,650 9,884
SERVICE LINES
Vehicle Inspections 621.4 663.0
Expert Appraisals 202.9 218.6
Used Car Management 39.0 46.1
Homologation and Type Approval 16.2 17.1
Consulting and Workshop Tests 13.2 8.9
Claims Management 15.2 25.1
Other revenues 39.9 45.6
11. 11
Company Presentation 2010
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DEKRA Automobil Network in Germany
Approx. 490 locations
Approx 40.000 test centres
(Workshops/car dealerships)
Approx. 6,300 employees,
including 4,000 engineers
DEKRA Automotive
Key
12. 12
Company Presentation 2010
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DEKRA Automotive
DEKRA Automobil
Testing
World market leader in periodic vehicle inspections
(main inspection/exhaust analysis)
Over 10.5 million inspections p.a. in Germany
Approx. 22 million inspections p.a. in Europe
Appraisals
European market leader with over
1.3 million appraisals p.a.
Damage reports
Vehicle valuations
Used car management
Analytical appraisals
13. 13
Company Presentation 2010
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DEKRA Automotive
DEKRA Technology Center
DEKRA Automobil Test Center, Klettwitz
Homologation and type approval
DEKRA Crash Test Center, Neumünster
Development services and research projects
DEKRA Accident Research, Stuttgart
Research into accidents to improve road safety
14. 14
Company Presentation 2010
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DEKRA Automotive
DEKRA Consulting
Our general and outsourcing services improve the
economic performance of our customers:
Process consulting and coaching/training in sales and
after-sales
Business management consulting
Restructuring and reorganisation
Customer satisfaction, customer acquisition and customer loyalty
Workshop tests, mystery shopping and auditing
Warranty management
Technical hotlines, training and technical support
On-site at retail premises
Our international customers:
Car manufacturers and importers
Car dealers and dealership groups
Haulage companies, transport providers and fleet operators
15. 15
Company Presentation 2010
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DEKRA Automotive (International)
Testing and Homologation Services
Present in 29 European countries and in the USA,
Brazil, South Africa, Algeria, Morocco and China as a
leading provider of automotive services
No. 1 in periodic vehicle inspection with our own
test centres and partnership network
Type approval and homologation services in a network
of test centres (Germany, Czech Republic,
Slovakia, Italy, France and China)
16. 16
Company Presentation 2010
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Expert services
Leading European technical services organisation for
automotive expert services, including
Damage reports
Analytical appraisals
Valuations
Worldwide quality assurance consulting services
Mystery shopping
Mystery repair
Consulting and training
DEKRA Automotive (International)
17. 17
Company Presentation 2010
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DEKRA Automotive (International)
Expert services
Leading provider of used car management services
for leasing companies, fleet operators, and for the retail
trade or vehicle importers in Europe and Western,
non-European markets.
Descriptions of condition/valuations
Management of sub- and overall processes
Theft prevention services
18. 18
Company Presentation 2010
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DEKRA Automotive (International)
DEKRA Claims & Expertise Services International
Leading independent claims regulator in Europe with
extensive network in Europe
Combined damage assessment and claims settlement
services for insurers
Outsourcing partners in particular in the field of car insurances
Settlement of property and liability damage
Certified partner for “green card” services
Settlement in accordance with 4th vehicle liability
insurance directive
Recourse claims
20. 20
Company Presentation 2010
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DEKRA Industrial
SALES IN MILLION EUROS 2008 2009
Total sales 345.0 379.2
Employees (as at Dec. 31) 4,715 5,241
SERVICE LINES
Machinery and Plant Safety 170.0 165.0
Construction and Real Estate 72.6 81.3
Environment, Health & Safety Protection 64.5 65.5
Systems Certification 25.3 29.1
Energy and Process Industries 6.5 28.3
Product Testing & Certification 0.5 6.2
Other revenues 0.9 3.8
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Company Presentation 2010
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DEKRA Industrial
Machine and Plant Safety
Services covering elevators, pressure vessels,
explosion protection as well as services in
connection with the machine directive
Construction and Real Estate
Reporting on building safety, construction support
and evaluation, technical due diligence for large
portfolio transactions and consulting
22. 22
Company Presentation 2010
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DEKRA Industrial
Environment, Health & Safety Protection
Service offer for work safety topics, laboratory
analyses, environmental measurements and
environmental services as well as consulting
and training
Systems Certification
Management and personnel certification within
an international network
23. 23
Company Presentation 2010
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DEKRA Industrial
Energy and Process Industries
Non-destructive and destructive material testing,
damage analysis, tailor-made process-orientated
services
Product Testing and Certification
Services for the certification of medical products
and consumer goods
Modern laboratory facilities in Germany, Holland
and in Guangzhou/China available; additional
laboratories are to be set up worldwide to meet
customer requirements
24. 24
Company Presentation 2010
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DEKRA Industrial
Acquisitions and expansions of the worldwide network
DEKRA Industrial OY, formerly Polartest OY
Energy & Chemistry
Sales 22.1 million, 190 employees
ÅF Kontroll AB, in future DEKRA Industrial AB
Non-destructive material testing
for power stations and large-scales facilities
Sales 400 million, 450 employees
KEMA Quality B.V., in future DEKRA Certification B.V.
Product testing
Medical technical devices
System certifications
Sales 59 million, 580 employees
26. 26
Company Presentation 2010
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DEKRA Personnel
SALES IN MILLION EUROS 2008 2009
Total sales 305.4 305.3
Employees (as at Dec. 31) 5,820 6,422
SERVICE LINES
Training 173.2 201.7
Temporary work 120.5 89.9
Out- and Newplacement 9.2 11.0
Other revenues 2.6 2.7
27. 27
Company Presentation 2010
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DEKRA Personnel
DEKRA Akademie
One of the leading training companies in Germany
Cross-sector training partner for business, public
authorities and private persons
Practical and solution-focused training
Our topics:
• Transport, warehousing and hazardous goods
logistics
• Environmental protection, occupational safety
• Trade & industry, aviation
• IT and new media, office & communications,
marketing, sales
• Traffic psychology (MPA)
DEKRA University Berlin
German Institute for Business Management
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Company Presentation 2010
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DEKRA Personnel
DEKRA Arbeit
Innovative and business-oriented concept of
temporary employment
Flexible work models, tailored to the individual
requirements of our customers
• Production
• Warehousing & logistics
• Commercial staff
• Professional drivers
• Technical workers
• Technicians & engineers
• Medical
• Event logistics
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Company Presentation 2010
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DEKRA Personnel Services
Reliable experts for individual personnel and
organisational solutions
Maximum safety, quality and transparency
Highly-qualified consultants and high-performance
systems
Our services:
• HR Consulting
Personnel diagnostics, potential detection,
personnel development, interim management
• Outplacement
Individual outplacement, transfer agency, transfer
company, new placement
DEKRA Personnel
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Company Presentation 2010
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DEKRA Personnel
EuroTransportMedia
Trade journals for the
commercial vehicle industry
Events
ETMservices
Media projects and market
communications
Customer magazine and cross
media