Chris Tanner from the University of Essex- for \'Achieving Excellence\' event

1. Engaging the
Organisation
Chris Tanner,
Centre for Psychoanalytic Studies.
October 4th, 2011
ctanne@essex.ac.uk

2. Some assumptions about us........
DOING STUFF
THINKING STUFF
FEELING STUFF
DIMLY AWARE OF STUFF

3. Some basic needs
Do I belong?
Am I safe?
Can anybody hear me?
Do I have a role here?
What happens if I do.......this?

4. Some more basic needs
Over power? Get attention? Feel envy?
Feel threatened? Exact revenge? Idealise?

5. And the impact of the task

6. The basic organisation

7. PERSON
mm
ROLE ORGANISATION

8. Ways of playing the role of project manager
•EXPERT ( Doctor-patient)
•PAIR OF HANDS ( Supplier-purchaser)
•PARTNER (Process )

9. A continuum
Use of client’s experience and knowledge
Use of project manager’s specialized experience and
knowledge

10. A skills continuum
PARTNER
Listens
Reflects
Clarifies
Interprets
Probes
Gathers Data
Diagnoses
Adds new data
Identifies options
Proposes Criteria
Recommends
Plans Implementation
EXPERT

11. Open conversations?
Others are not aware Others are aware
CONCEALED OPEN
I am aware
I am not aware
UNKNOWN BLIND SPOT

12. A project management life-cycle
Scouting
Entry
Disengage
Contract
Re-
contract
Evaluate Data
Intervene Diagnosis
Plan

13. The rest is history........
Bingo!

14. The Group Event: Part 1-Design Phase
Overall Individual task: To explore and evaluate your experience, and the
experience of the group
Part 1: To design a service that meets the needs of other members of the
event.
Rules of engagement for Design Phase:
Interaction with other groups may only be via nominated “Delegates” or
“Observers”, who should be authorised by the group
.
Consultancy support:
Any group may access consultancy support at any time from the consultant’s
group, via a delegate request. Consultants may also intervene in groups,when
they discern that this is required.
TIME:

15. Part 2: Marketing phase
To market the service, achieving buy-in
from “X” number of customers
TIME:

16. Phase 3: Delivery
To deliver the service
TIME:

17. Engaging the Organisation
Chris Tanner
Director-MA Management and
Organisational Dynamics
University of Essex
ctanne@essex.ac.uk