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- 2. QUALITY? What does the term quality mean? “Quality” represents the extent to which a good/service meets or exceeds expectations Overall Quality Quality along many dimensions term used for today’s new concept of quality is total quality management
- 3. QUALITY AWARDS Quality awards: special recognition Strive for excellence Generate interest in quality programs Meet challenges
- 4. QUALITY AWARDS Rajiv Gandhi National Quality Award The Golden Peacock National Quality Award. IMC Ramkrishna Bajaj National Quality Award Malcolm Baldrige National Quality Award (MBNQA) The Deming Prize
- 5. RAJIV GANDHI NATIONAL QUALITY AWARD Instituted by BIS in 1991 It’s a annual feature Designed similar to Malcolm Baldrige National Quality Award in USA, Deming Prize in Japan and European Quality Award.
- 6. RGNQA HELP’S INDUSTRY Encouraging improvements, consumer satisfaction Recognize improved quality Guideline to evaluate own quality Providing specific guidance
- 7. RAJIV GANDHI NATIONAL QUALITY AWARD Large scale manufacturing Small scale manufacturing Large scale service sector Small scale service sector BEST of ALL
- 8. RAJIV GANDHI NQA ASSESMENT CRITERIA Large scale Org Leadership Policies Objectives HRM Resources Process Employee satisfaction Business results Small scale Org Leadership HM Processes Customer focused results Impact On society Business results
- 9. THE GOLDEN PEACOCK AWARD. Institute of Directors in February 1991 Total Quality improvements in manufacturing as well as service organisations in India presented at the World Congress on Total Quality stimulates and helps organisations to rapidly accelerate the pace of customer-oriented improvement process
- 11. GOLDEN PEACOCK AWARDS scoring and feedback are based on three evaluation dimensions: (1) Approach (2) Deployment and (3) Results
- 12. MBNQA- WHAT IS IT? Award named after the former Secretary of Commerce – Regan Administration Intended to reward and stimulate quality initiatives Given to no more that two companies in each of three categories; manufacturing, service, and small business Past winners; Motorola Corp., Xerox, FedEx, 3M, IBM, Ritz-Carlton
- 14. THE DEMING PRIZE Given by the Union of Japanese Scientists and Engineers since 1951 Named after W. Edwards Deming who worked to improve Japanese quality after WWII Not open to foreign companies until 1984 Florida P & L was first US company winner
- 15. THE DEMING PRIZE Both individuals and organizations qualify for the Deming prize Annually presented to companies that show improvement in the field of total quality management No industry barrier Divisions of a company
- 16. HOW TO DECIDE THE WINNERS??? How well is TQM implemented Rules and regulations Depending on production and non- production parts of the firm.
- 17. IMC RAMKRISHNA BAJAJ NATIONAL QUALITY AWARD Instituted in 1997 objectives Promote quality awareness and practices in Indian Business Recognize achievements of Indian companies in the field of quality Publicize successful quality strategies and programs
- 18. IMC RAMKRISHNA BAJAJ NATIONAL QUALITY AWARD The Quality Award is presented every year to Companies in Manufacturing organizations Service organizations Small Businesses Overseas Organizations Education and Health Care
- 19. IMPACT OF QUALITY AWARDS ON TQM Stimulate companies to improve quality and productivity Recognize the achievements of the companies Providing guidance to the companies
- 20. HOW QUALITY AWARDS HELP BUSINESS Identify a critical process that needs improving Identify an organization that excels in this process Improve the critical process develop a benchmarking, best practice, and business excellence information to serve the needs of companies
- 21. CONCLUSION While leading organisations compete to win awards, the main purpose of these awards is to encourage more companies to adopt quality management principles The models are practical tools; they help organisations to measure where they are now and where they want to be in the future. The models also help organisations to create a plan to reduce the gap between these positions.
Notas del editor
- Quality in business, engineering and manufacturing has a pragmatic interpretation as the non-inferiority or superiority of something. Quality is a perceptual, conditional and somewhat subjective attribute and may be understood differently by different people. Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace. Producers might measure the conformance quality, or degree to which the product/service was produced correctly.no single universal definition of quality. Some people view quality as“performance to standards.”Others view it as “meeting the customer’s needs” or “satisfyingthe customer.”term used for today’s new concept of quality is total quality management(TQM)An integrated effort designed to improve quality performance at every level of the organization.
- encouraging manufacturing and service organizations to strive for excellence and giving special recognition to those who are considered to be the leaders of quality movement .Theseaward are intended to generate interest and involvement of Industry in quality programmes, drive our products and services to higher levels of quality and equip our Industry to meet the challenges of domestic and International markets
- BIS –BUREAU of Indian standardThe award has been named after our Late Prime Minister Rajiv Gandhi, recognizing the new thrust he had given to the quality movement in India with a view to encouraging Indian manufacturing and service organizations to strive for excellence and giving special recognition to those who are considered to be the leaders of quality movement in India
- a) Encouraging Indian Industry to make significant improvements in quality for maximizing consumer satisfaction and for successfully facing competition in the global market as well; b) Recognizing the achievements of those organizations which have improved the quality of their products and services and thereby set an example for others; c) Establishing guidelines and criteria that can be used by industry in evaluating their own quality improvement efforts; and d) Providing specific guidance to other organizations that wish to learn how to achieve excellence in quality, by making available detailed information on the `Quality Management Approach' adopted by award winning organizations to change their culture and achieve eminence.
- COMMENDATION CERTIFICATES - BEST OF ALL' and the name of the winning organization. In addition, the winner will also be given financial incentive in the form of a cash award of Rs. 500 000.� There are five awards consisting of one for large scale manufacturing organizations, one for small scale manufacturing organizations, one for large scale service sector organizations, one for small scale service sector organizations and one for BEST OF ALL. In addition, there are eight commendation certificates each for large scale and small scale manufacturing organizations as per industrial sectors given below: a) Bio-technology, b) Chemical industry; c) Electrical and electronic industry; d) Food and drug industry; e) Gems, jewellery and allied industry; f) Metallurgical industry; g) Textile industry; and h) Engineering industry and others
- Emphasis will be placed on quality achievement and quality improvement as demonstrated through the information provided by applicant organizationLeadership,PoliciesObjectives,HRM ,Resources ,Process,Employee satisfaction,Business results
- Institute of Directors in February 1991Total Quality improvements in manufacturing as well as service organisations in Indiapresented at the World Congress on Total Qualitystimulates and helps organisations to rapidly accelerate the pace of customer-oriented improvement processincluding :* Public and private undertakings* All sectors of industry and commerce* Government and Semi-Government departments* Trade and professional associations* Educational, Service and Research Establishments
- Your application will be assessed and scored on a scale from 0 to 1000 points using the GPNQA Model for TotalQuality Management.enabler categories are concerned with how 'Result' are achieved. The assessor scored each part of theenabler criteria on the basis of : The degree of excellence of your approach The degree of deployment of your approach. The degree of robust design of your approach
- Scoring and feed back “Approach” refers to how the applicant addresses the Item requirements - the method(s) used. “Deployment” refers to the extent to which the applicant’s approach is applied to all requirements of the Item.Results:what the organisation has achieved and is achieving
- helping stimulate companies to improve quality and productivity for the pride of recognitionwhile obtaining a competitive edge through increased profits,- recognizing the achievements of those companies which improve the quality of their goodsand services and provide an example to others,- providing specific guidance for other organisations that wish to learn how to manage for highquality by making available detailed information on how winning organisation were able tochange their cultures and achieve eminence.References
- Quality awards provide an excellent source for monitoring progress and identifying opportunities for improvement for companies