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Empathy within the team to better serve our customers.

Talk at BalancedTeam LA on February 12, 2014.
Empathy within the team to better serve our customers. It’s important to not only look at the end users, but also anyone who touches the product along the way.

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Empathy within the team to better serve our customers.

  1. 1. You may high-five each other now. Joy Liu | @enjoy_injoy | Balanced Team LA Salon (CC) Steve 789, Flickr.
  2. 2. When we work agile, we are like a pit crew. Joy Liu | @enjoy_injoy | Balanced Team LA Salon (CC) Steve 789, Flickr.
  3. 3. Who’s the user here? Project Manager Product Manager Front-End Developer Back-End Developer UX Designer Visual Designer Content Strategist …etc Joy Liu | @enjoy_injoy | Balanced Team LA Salon
  4. 4. Trust fall!!! In order to work efficiently in agile development, trust must be established among team members. ! Will conventional team-building exercises work? Joy Liu | @enjoy_injoy | Balanced Team LA Salon
  5. 5. NO!!! Joy Liu | @enjoy_injoy | Balanced Team LA Salon (CC) C Ford, Wikipedia.
  6. 6. Are we speaking the same language? Joy Liu | @enjoy_injoy | Balanced Team LA Salon
  7. 7. How about now? Better ways to boost teamwork: ! Happy/Beer Hour Lunchtime talk Lightning talk Pair-programming Pair-designing Joy Liu | @enjoy_injoy | Balanced Team LA Salon (CC) HeadCRasher, Flickr.
  8. 8. ☺⬄☹⬄☠ You do retro on your product. You should do retro on your team too. Joy Liu | @enjoy_injoy | Balanced Team LA Salon
  9. 9. Behind those wireframes & codes, we are still human. Joy Liu | @enjoy_injoy | Balanced Team LA Salon
  10. 10. Thanks! Now high-five! Joy Liu | @enjoy_injoy | Balanced Team LA Salon (CC) Valiant Aja, Flickr.

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