A presentation summarizing the change management model described by bridges in Managin Transitions.

1. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
July 22, 2019
krt4@williams.edu
x3542
Kevin Thomas
Learning & Development Manager
Managing Transitions by William
Bridges

2. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
• Change vs Transition
• There’s a human element to change
• Rushing undermines change

3. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542

4. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
Dreaming
the Dream
Launching
the
Venture
Getting
Organized
Making It
Becoming
an
Institution
Closing In
Dying

5. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
1. Those most at home in one phase will be
most uncomfortable in the next.
2. Each phase creates challenges that can’t
be handled without a phase shift
3. To move on to the next phase, you must let
go of what got you this far.
4. Troubled times often indicate a phase shift
is happening

6. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
Dreaming
the
Dream
Launchin
g the
Venture
Getting
Organize
d
Making It
Becoming
an
Institution
Path of
Renew
al
Beginning
Anew

7. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
• What is it time to let go of?
• What will people need as we enter an uneasy time of
transition?
• What behaviors will be needed in the renewed
organization?

8. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542

9. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542

10. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
• There’s always a good bye
• It is an emotional process
• It can’t be rushed
• Change leaders support
people through this process

11. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
• Anger
• Bargaining
• Anxiety
• Sadness
• Disorientation
• Depression

12. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
• Loss inventory: Identify who is losing what
• Acknowledge losses openly and empathically
• Compensate for losses where possible
• Communicate: many times, in many ways, be
redundant
• Define what’s over and what isn’t
• Use rituals to honor the past, acknowledge losses
• Emphasize the continuity of what matters most

13. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542

14. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
• ↑ Anxiety
• ↓ Motivation
• ↓ Attendance
• ↓ Productivity
• ↓ Teamwork
• ↓ Resiliency

15. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
• Create temporary
systems
• Help people stay
connected
• Establish a transition
monitoring team
• Encourage creativity

16. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542

17. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
• Purpose
• Picture
• Plan
• Part

18. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
• Clearly id behaviors needed
• Reinforce the new beginning
• Be consistent
• Ensure quick successes
• Symbolize the new identity
• Celebrate success

19. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
Kevin Thomas, krt4@williams.edu , x3542
Managing Transitions by William
Bridges
• Program evaluation form
• Program materials