More here: http://www.ephlux.com/integrating-oracle-service-cloud-rightnow-with-oracle-ebs At Ephlux, over the past few years, we’ve had great time working on CX projects using multiple cloud-based CX management platforms ranging from Adobe to Oracle. Around the same time, we’ve been working on multiple SOA middleware and integration projects to connect conventional ERPs such as E-Business Suite and JD Edwards to the new exciting world of cloud-based CRMs, smartphone apps, social apps and location-based services. While working on these cloud integration projects, we’ve come across various options when it comes to integrating on-prem ERPs such as EBS to a cloud-based CRM such as Salesforce or Oracle Service Cloud (RightNow CX). Let’s zoom in on the options available for integrating E-Business Suite with Oracle Service Cloud (RightNow CX). Over the past few years, we’ve had great time working on CX projects using multiple cloud-based CX management platforms ranging from Adobe to Oracle. Around the same time, we’ve been working on multiple SOA middleware and integration projects to connect conventional ERPs such as E-Business Suite and JD Edwards to the new exciting world of cloud-based CRMs, smartphone apps, social apps and location-based services. While working on these cloud integration projects, we’ve come across various options when it comes to integrating on-prem ERPs such as EBS to a cloud-based CRM such as Salesforce or Oracle Service Cloud (RightNow CX). Let’s zoom in on the options available for integrating E-Business Suite with Oracle Service Cloud (RightNow CX)

1. Ephlux
CX CLOUD
1
Awesome Customer Experience
Integrate Oracle Service Cloud (RightNow)
with Oracle E-Business Suite

2. Oracle Service Cloud combines Web, Social and Contact Center experiences for a
unified, cross-channel service solution in the Cloud, enabling organizations
to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort.
The enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for
mission critical customer experience delivery.

3. Oracle's E-Business Suite (also known as EBS) consists of a collection of enterprise resource
planning (ERP), customer relationship management (CRM), and
supply-chain management (SCM) business applications.

4. 4
Integration Considerations

5. Being able to mediate all the various web-services, while
adhering to security and scalability considerations.
Key Integration Considerations

6. Data transformations using XSLT, XPath
and other standard XML technologies
Key Integration Considerations

7. Marshalling of the APIs from the backend SOAP based
webservice frameworks to more nimble JSON REST APIs to be
consumed by mobile apps.
Key Integration Considerations

8. Seamless Business Process Orchestration and Human
Workflow integration across all the channels and devices.
Key Integration Considerations

9. Real-time monitoring of the business processes
spanning across web, mobile, social,
e-commerce, CRM and backend ERPs
Key Integration Considerations

10. Integration Adaptors for ERP, CX and Cloud services
Key Integration Considerations

11. 11
Integration Options

12. E-Business Suite Integrated SOA Gateway
Integration Options
Ephlux CX Integration Cloud
Oracle Integration Cloud
Other 3rd party SOA Platforms
1
2
3
4

13. E-Business Suite Integrated SOA Gateway
Option 1

15. Oracle CX Cloud RightNow Service Database
Connect PHP API
Connect Common Object Model (CCOM)

16. E-Business Suite | Integrated SOA Gateway (ISG)
Integration Repository
SOAP | REST
Service Invocation FrameworkService Provider Service Monitor

18. Ephlux CX Integration Cloud
Option 2

20. Oracle CX Cloud RightNow Service Database
Connect PHP API
Connect Common Object Model (CCOM)

21. 21
Enterprise Service Bus
Business Activity
Monitor
Human Workflow
Engine
Business
Process
Engine
Complex
Event
Processor
Business Rule
Engine
CX
Dashboard Big Data Real-time In-memory Analytics
E-Business Suite Adaptor
Customer Journey Mapping
OSGIFramework Oracle Service Cloud (RightNow) Adaptor

24. Get In Touch With Us
http://www.ephlux.com
info@ephlux.com
+1 866 788 4185 24