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Using technology to aid
performance support
Imogen Casebourne

@epictalk @towardsmaturity

to follow the event on Twitter,...
We learn
by doing
Transfer
We have to apply what we learn in training when we are
back in the workplace

@epictalk @towardsmaturity

to foll...
Forgetting curve
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Day

@epictalk @towardsmaturity

Week Month

6
Year
Months

t...
Propping up the forgetting curve
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
0

@epictalk @towardsmaturity

Day

Week

Mon...
1

2

3

Integrate

Filter

Represent

At time of need

Explicit

Whenever

Language
simplification

In the right place
Ta...
How can we
use
technology
to support
performance?

1 2 3 4
@epictalk @icasebourne

For all the latest news, insight and re...
1. Delivering performance support
custom portals

@epictalk @icasebourne

For all the latest news, insight and resources f...
You are probably already doing it!

@epictalk @icasebourne

For all the latest news, insight and resources follow us on tw...
Custom portal – large project

@epictalk @icasebourne

For all the latest news, insight and resources follow us on twitter
Portal layer gathering existing material

@epictalk @icasebourne

For all the latest news, insight and resources follow us...
2. Delivering performance support
embedded into existing software

@epictalk @icasebourne

For all the latest news, insigh...
Integration into existing software

@epictalk @icasebourne

For all the latest news, insight and resources follow us on tw...
3. Delivering performance support
Mobile

@epictalk @icasebourne

For all the latest news, insight and resources follow us...
We love to talk...

@epictalk @icasebourne

For all the latest news, insight and resources follow us on twitter
...and to search
@epictalk @icasebourne

For all the latest news, insight and resources follow us on twitter
Mobile fault finding support
Vehicle mechanics

@epictalk @icasebourne

For all the latest news, insight and resources fol...
Just in time mobile job aid
SBAR

@epictalk @icasebourne

For all the latest news, insight and resources follow us on twit...
NHS pain control
Build your own mobile support

@epictalk @icasebourne

For all the latest news, insight and resources fol...
4. Delivering performance support

Designing resources

@epictalk @icasebourne

For all the latest news, insight and resou...
Types of resources

Diagnostic tools

Quick
reference

Job aids

How to guides

@epictalk @icasebourne

For all the latest...
Types of resources

Quick
reference

Needs to be
an image of a
video with a
person in it
How to guides

@epictalk @icasebo...
Media types

@epictalk @icasebourne

For all the latest news, insight and resources follow us on twitter
How to DRIVE performance

D

R

Decide how
performance support
fits in

Reach out to stakeholders.

I

V

Identify appropr...
What does
the future
hold?
Contextual performance support
Next
appointment:
Mike

Meeting
checklist

Flights
Negotiation:
Top tips

@epictalk @icaseb...
Tin Can

@epictalk @icasebourne

For all the latest news, insight and resources follow us on twitter
Google glasses slide

Google glass

@epictalk @icasebourne

For all the latest news, insight and resources follow us on tw...
Smart watches
@epictalk @icasebourne

For all the latest news, insight and resources follow us on twitter
In summary

Design
for

Consider

Ensure transfer
of training

Flexible
resources

Timing

Support new
learning on the
job...
Questions
Thank you
icasebourne@epiclearninggroup.com

@epictalk
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LearningNow: performance support – Imogen Casebourne

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Epic's Director of Learning Imogen Casebourne presented on the topic 'Using technology to aid performance support' at our LearningNow: performance support event in London on 28th November 2013. The event, which took place in conjunction with Towards Maturity, covered the important topic of performance support and how it can aid e-learning and training. Imogen's session focused on how we can incorporate performance support into the technology we use to assist employees in the workplace.

Publicado en: Tecnología, Empresariales
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LearningNow: performance support – Imogen Casebourne

  1. 1. Using technology to aid performance support Imogen Casebourne @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  2. 2. We learn by doing
  3. 3. Transfer We have to apply what we learn in training when we are back in the workplace @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  4. 4. Forgetting curve 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Day @epictalk @towardsmaturity Week Month 6 Year Months to follow the event on Twitter, use the hashtag #LNperformance
  5. 5. Propping up the forgetting curve 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 0 @epictalk @towardsmaturity Day Week Month 6 Months to follow the event on Twitter, use the hashtag #LNperformance Year
  6. 6. 1 2 3 Integrate Filter Represent At time of need Explicit Whenever Language simplification In the right place Task support Task processing @epictalk @icasebourne Easy to understand Not too much For all the latest news, insight and resources follow us on twitter Metaphor
  7. 7. How can we use technology to support performance? 1 2 3 4 @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  8. 8. 1. Delivering performance support custom portals @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  9. 9. You are probably already doing it! @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  10. 10. Custom portal – large project @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  11. 11. Portal layer gathering existing material @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  12. 12. 2. Delivering performance support embedded into existing software @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  13. 13. Integration into existing software @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  14. 14. 3. Delivering performance support Mobile @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  15. 15. We love to talk... @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  16. 16. ...and to search @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  17. 17. Mobile fault finding support Vehicle mechanics @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  18. 18. Just in time mobile job aid SBAR @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  19. 19. NHS pain control Build your own mobile support @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  20. 20. 4. Delivering performance support Designing resources @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  21. 21. Types of resources Diagnostic tools Quick reference Job aids How to guides @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  22. 22. Types of resources Quick reference Needs to be an image of a video with a person in it How to guides @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  23. 23. Media types @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  24. 24. How to DRIVE performance D R Decide how performance support fits in Reach out to stakeholders. I V Identify appropriate support mechanisms Validate your support solution. E Engage the users. Video? Does it supplement existing training? Contact IT. Decision aids? Will it embed new behaviours? Seek out senior sponsors. @epictalk @icasebourne Liaise with line managers. Should you pilot? Choose a group of users and gather feedback. Delivered via portals? Embedded into software? Can it replace or partially replace existing training? Have you got a marketing strategy in place? Checklists? Use your findings to adapt before you roll out the solution. Mobile delivery? For all the latest news, insight and resources follow us on twitter Can your resources Tracking (or act as marketing not!) collateral? Will people know how to find and use the resources?
  25. 25. What does the future hold?
  26. 26. Contextual performance support Next appointment: Mike Meeting checklist Flights Negotiation: Top tips @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  27. 27. Tin Can @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  28. 28. Google glasses slide Google glass @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  29. 29. Smart watches @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  30. 30. In summary Design for Consider Ensure transfer of training Flexible resources Timing Support new learning on the job Connectivity Connectivity Integration with existing software Technology can support performance It can Tracking (or not!) Phone features @epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
  31. 31. Questions
  32. 32. Thank you icasebourne@epiclearninggroup.com @epictalk

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