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Global leaders in learning technologies

What can we learn
from the future?

Imogen Casebourne
Lars Hyland
Epic
What can we learn
from the future?

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on Twitter
Video

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on Twitter
Media types

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Practical tips
• Keep it short
• Think practical demos
• Clear visual messages

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Immersive simulations

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Early Epic simulations

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Case study
interviews
@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Case study
Explore the environment
@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Practical tips
Consider for complex
situations where learners
would benefit from a safe
environment to practice
Allow plenty of time to
develop and refine
scenarios

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Storytelling

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Motivation:
Harness the power
of storytelling

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Practical tips
Stories are more
memorable and more
convincing
Look for real-life stories

Encourage staff to tell their
own stories

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Moving
to mobile

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
1994 – 2010
Mobile learning

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Smartphones
and tablets

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Responsive
design

@epictalk @icasebourne @larshyland
@epictalkUSA @icasebourne @larshyland

For all the latest news, insight and resources follow us us on twitter
For all the latest news, insight and resources follow on twitter
Responsive
learning design

@epictalk @icasebourne @larshyland
@epictalkUSA @icasebourne @larshyland

For all the latest news, insight and resources follow us us on twitter
For all the latest news, insight and resources follow on twitter
Approaches to
mobile learning –
flexible courses and
just-in-time learning

@epictalk @icasebourne @larshyland
@epictalkUSA @icasebourne @larshyland

For all the latest news, insight and resources follow us us on twitter
For all the latest news, insight and resources follow on twitter
How to DRIVE performance

D
Decide strategy

R

I

Reach out to

Identify methods

stakeholders
Video

Does it supplement
existing training?

Contact IT Team

Can it replace or
partially replace
existing training?

Seek out senior
sponsors

Liaise with Line
Managers

@epictalk @icasebourne @larshyland

Validate your
solution

Checklists
Should you pilot?
Decision aids

Will it embed new
behaviours?

V

Delivered via
portals
Embedded into
software
Mobile delivery

Choose a group of
users and gather
feedback.

Use your findings to
adapt before you
roll out the solution

E
Engage your
users

Have you got a
marketing strategy
in place?
Can your resources
act as marketing
collateral?
Will people know
how to find and use
the resources?

For all the latest news, insight and resources follow us on twitter
Performance
support resources

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Just-in-time mobile
job aid SBAR

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Practical tips
Think fingers and thumbs
Consider context
Keep it short and quick
Use responsive design to
design once and output
to multiple devices
Design for
performance support

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Make it
personal

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Diagnostics

Learn only what you need

Fail

Passed

Passed

Passed

Passed

Passed

@epictalk @icasebourne @larshyland
@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us us on twitter
For all the latest news, insight and resources follow on twitter
Learn/apply

Take your own journey

@epictalk @icasebourne @larshyland
@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us us on twitter
For all the latest news, insight and resources follow on twitter
ASPECT - integrated onboarding

ATTRACT

SELECT

PREPARE

ENGAGE

CONNECT

TUNE

•Brand
•Talent
•Attitude

•Assessment
•Show core
ability
•Realistic
practice

•Compliant
•Knowledge
•Practice
scenarios
•Build
confidence

•Purpose
•Role
•Goals
•Leadership

•Team
•Managers
•Experts
•Tools

•Remind
•Develop
•Challenge
•Retain

•Website

•Simulation
•Diagnostics

•e-learning
•e-forms

•Video
•Storytelling

•Social
•Webinars

•360
•EPSS

Pre-joining experience

Post-joining experience

Technology is essential to consistency, flexibility and speed
@epictalk @icasebourne @larshyland
@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us us on twitter
For all the latest news, insight and resources follow on twitter
Tin Can

@epictalk @icasebourne @larshyland
@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us us on twitter
For all the latest news, insight and resources follow on twitter
Learn in context
Augmented reality

@epictalk @icasebourne @larshyland
@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us us on twitter
For all the latest news, insight and resources follow on twitter
Performance
support in context

Next
appointment:
Mike

Meeting
checklist

Flights
Negotiation:
Top tips
@epictalk @icasebourne @larshyland
@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us us on twitter
For all the latest news, insight and resources follow on twitter
Practical tips
Design for flexibility
Ensure that programmes
respond or adapt to the
learner’s situation

@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us on twitter
Google glasses slide
Want to
learn
more?
Visit the
Epic
website!
@epictalk @icasebourne @larshyland
@epictalk @icasebourne @larshyland

For all the latest news, insight and resources follow us us on twitter
For all the latest news, insight and resources follow on twitter

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What can we learn from the future? - Imogen Casebourne and Lars Hyland @ Learning Technologies

  • 1. Global leaders in learning technologies What can we learn from the future? Imogen Casebourne Lars Hyland Epic
  • 2. What can we learn from the future? @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on Twitter
  • 3. Video @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on Twitter
  • 4. Media types @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 5. Practical tips • Keep it short • Think practical demos • Clear visual messages @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 6. Immersive simulations @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 7. Early Epic simulations @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 8. Case study interviews @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 9. Case study Explore the environment @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 10. Practical tips Consider for complex situations where learners would benefit from a safe environment to practice Allow plenty of time to develop and refine scenarios @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 11. Storytelling @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 12. Motivation: Harness the power of storytelling @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 13. Practical tips Stories are more memorable and more convincing Look for real-life stories Encourage staff to tell their own stories @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 14. Moving to mobile @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 15. 1994 – 2010 Mobile learning @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 16. Smartphones and tablets @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 17. Responsive design @epictalk @icasebourne @larshyland @epictalkUSA @icasebourne @larshyland For all the latest news, insight and resources follow us us on twitter For all the latest news, insight and resources follow on twitter
  • 18. Responsive learning design @epictalk @icasebourne @larshyland @epictalkUSA @icasebourne @larshyland For all the latest news, insight and resources follow us us on twitter For all the latest news, insight and resources follow on twitter
  • 19. Approaches to mobile learning – flexible courses and just-in-time learning @epictalk @icasebourne @larshyland @epictalkUSA @icasebourne @larshyland For all the latest news, insight and resources follow us us on twitter For all the latest news, insight and resources follow on twitter
  • 20. How to DRIVE performance D Decide strategy R I Reach out to Identify methods stakeholders Video Does it supplement existing training? Contact IT Team Can it replace or partially replace existing training? Seek out senior sponsors Liaise with Line Managers @epictalk @icasebourne @larshyland Validate your solution Checklists Should you pilot? Decision aids Will it embed new behaviours? V Delivered via portals Embedded into software Mobile delivery Choose a group of users and gather feedback. Use your findings to adapt before you roll out the solution E Engage your users Have you got a marketing strategy in place? Can your resources act as marketing collateral? Will people know how to find and use the resources? For all the latest news, insight and resources follow us on twitter
  • 21. Performance support resources @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 22. Just-in-time mobile job aid SBAR @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 23. Practical tips Think fingers and thumbs Consider context Keep it short and quick Use responsive design to design once and output to multiple devices Design for performance support @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 24. Make it personal @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 25. Diagnostics Learn only what you need Fail Passed Passed Passed Passed Passed @epictalk @icasebourne @larshyland @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us us on twitter For all the latest news, insight and resources follow on twitter
  • 26. Learn/apply Take your own journey @epictalk @icasebourne @larshyland @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us us on twitter For all the latest news, insight and resources follow on twitter
  • 27. ASPECT - integrated onboarding ATTRACT SELECT PREPARE ENGAGE CONNECT TUNE •Brand •Talent •Attitude •Assessment •Show core ability •Realistic practice •Compliant •Knowledge •Practice scenarios •Build confidence •Purpose •Role •Goals •Leadership •Team •Managers •Experts •Tools •Remind •Develop •Challenge •Retain •Website •Simulation •Diagnostics •e-learning •e-forms •Video •Storytelling •Social •Webinars •360 •EPSS Pre-joining experience Post-joining experience Technology is essential to consistency, flexibility and speed @epictalk @icasebourne @larshyland @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us us on twitter For all the latest news, insight and resources follow on twitter
  • 28. Tin Can @epictalk @icasebourne @larshyland @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us us on twitter For all the latest news, insight and resources follow on twitter
  • 29. Learn in context Augmented reality @epictalk @icasebourne @larshyland @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us us on twitter For all the latest news, insight and resources follow on twitter
  • 30. Performance support in context Next appointment: Mike Meeting checklist Flights Negotiation: Top tips @epictalk @icasebourne @larshyland @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us us on twitter For all the latest news, insight and resources follow on twitter
  • 31. Practical tips Design for flexibility Ensure that programmes respond or adapt to the learner’s situation @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
  • 32. Google glasses slide Want to learn more? Visit the Epic website! @epictalk @icasebourne @larshyland @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us us on twitter For all the latest news, insight and resources follow on twitter

Editor's Notes

  1. (From Jessie)Back to the Future images – do want to including given potential issues about permissions and rights to show images from films? My thinking is that it’s probably okay but we would definitely need to credit the source on top of the image.Epic timeline – do you mean the pier image from the brand guidelines or the magazine advert from last year with the bubbles and youngish girl holding ipad?\\LOKI\potprojs\Marketing\GRAPHIC_WORK_EVENTS\LT magazine ads
  2. People are unlikely to allow you to do what you tell them if they don’t think you have sufficient authority. This is where war stories from practitioners in the field can be invaluable. For example, a large mining corporation was having problems with the effectiveness of its health and safety training until it employed ex-miners to recount stories about mining accidents and near-misses that they had personally experienced. The rate of accidents for people attending this course went significantly down.In 2012 Epic worked with the BBC to record accounts from leading programme makers about how they approached making programmes about controversial events, such as the Iraq war.  As well as ensuring your course has the needed authority, narrative is a far more memorable and powerful technique for learning than presenting facts, as it’s stored in a different part of the brain. A part of the brain from which people find it easier to retrieve information.
  3. So moving forward to 2010, Epic started to develop our current smartphone and tablet capability which eventually led to the creation of our GoMo authoring tool. The very first project we worked on was our award winning maths revision apps, created in conjunction with Harper Collins, the publisher. These were aimed at UK schoolchildren preparing for the important ‘GCSE’ exams they take at age 16.This was just-in-time learning. We didn’t expect the kids to learn maths concepts from scratch using mobile devices on the run, but the bite size reminders, supporting media and practice opportunities meant that they could consolidate their existing knowledge, and identify any gaps. The design was optimised for smaller mobile devices, used on the go. This meant short bites, and a flatter navigational structure.The same year, we undertook some ground-breaking research for the NHS (the UK health provider and largest UK employer) about how health workers, who are often on the go, might benefit from learning using mobile devices. What we found was in line with our experiences designing for PDAs. Many learners (especially those who couldn’t easily get to PCs) wanted to access e-learning courses from their mobile devices, especially statutory and mandatory training and assessment (for example, health and safety and fire awareness, where people have to re-accredit every year). They wanted an experience on every device that was just as good as the one they might have on their PC. Others wanted supporting resources, and saw mobile learning as part of a blend, which might also include face-to-face elements.
  4. NO NEW GRAPHIC NEEDEDResponsive web design is achieved by dividing the content area into blocks, and specifying where each block should appear on the larger device, and on the smaller device. So typically, the larger device will show the blocks in a horizontal layout, whereas the smaller device will employ a vertical layout with scrolling.You can see this in the examples from our own Epic website here.
  5. No new graphic needed
  6. Dictionary.com – a free resource available to people to download for free, so they can look up meanings and spellings wherever they are – without having to carry a heavy dictionary around!REME – actually designed for the Nintendo DS – provided a mobile diagnostic/ workflow which gave immediate advice and solutions to mechanics in the fieldHow to use LinkedIn to get a job – videos helping use a systemFAQs/ASK THE EXPERT – example needed.