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NMAI BRAND STRATEGY!
NMAI AND SE RETAIL
STRATEGY!
SMITHSONIAN RETAIL STRATEGY
SHOULD HELP BUILD BRAND
EQUITY AND DRIVE CUSTOMER
ENGAGEMENT.!
RETAILING IS A CORE FUNCTION
OF BRAND MANAGEMENT:!
SMITHSONIAN NMAI IS:!
!
HERITAGE!
SUSTAINABLY
SOURCED !
ENGAGING &
RELEVANT!
MERCHANDISE PRIORITIZATION
IS REQUIRED TO REFLECT
SMITHSONIAN NMAI BRAND AND
MISSION ALIGNMENT: !
!
!  Cultural importance!
!  Customer relevance – novelty
vs. utility!
!  Profitability !
!  Provenance - Sustainable
Sourcing & Reporting!
THEN, AN INTEGRATED APPROACH
TO CAPTURING AND ENGAGING
THE AUDIENCE TO CONNECT WITH
THE NMAI BRAND:!
! !
!  Evolution of the consumer for
cultural arts management!
!  Convergence of media, education,
entertainment with technology,
therefore a requirement to
improve content and delivery to
compete for audiences!
!
IMPROVED MERCHANDISE
MANAGEMENT STRATEGY ALONE
WILL NOT DRIVE REVENUES…!
!
INTEGRATED MOBILE WEB SOLUTION:!
-  DRIVE TRAFFIC, both physically
and virtually!
-  ENGAGE VISITORS, PRE & POST visit!
-  INCREASE ACCESS to content!
!

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NMAI Brand Strategy & Retail Merchandising Plan

  • 2. NMAI AND SE RETAIL STRATEGY! SMITHSONIAN RETAIL STRATEGY SHOULD HELP BUILD BRAND EQUITY AND DRIVE CUSTOMER ENGAGEMENT.!
  • 3. RETAILING IS A CORE FUNCTION OF BRAND MANAGEMENT:! SMITHSONIAN NMAI IS:! ! HERITAGE! SUSTAINABLY SOURCED ! ENGAGING & RELEVANT!
  • 4. MERCHANDISE PRIORITIZATION IS REQUIRED TO REFLECT SMITHSONIAN NMAI BRAND AND MISSION ALIGNMENT: ! ! !  Cultural importance! !  Customer relevance – novelty vs. utility! !  Profitability ! !  Provenance - Sustainable Sourcing & Reporting!
  • 5. THEN, AN INTEGRATED APPROACH TO CAPTURING AND ENGAGING THE AUDIENCE TO CONNECT WITH THE NMAI BRAND:! ! ! !  Evolution of the consumer for cultural arts management! !  Convergence of media, education, entertainment with technology, therefore a requirement to improve content and delivery to compete for audiences! !
  • 6. IMPROVED MERCHANDISE MANAGEMENT STRATEGY ALONE WILL NOT DRIVE REVENUES…! ! INTEGRATED MOBILE WEB SOLUTION:! -  DRIVE TRAFFIC, both physically and virtually! -  ENGAGE VISITORS, PRE & POST visit! -  INCREASE ACCESS to content! !