Banks are seeking to become digitally mature, completing the transition from regulatory-driven transformation to innovation-led change. EY’s Global banking outlook 2018 survey provides actionable insights for banks as they prepare.

1. Global banking
outlook 2018
Pivoting toward an
innovation-led strategy
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To prepare for innovation-led change, download
the full report: ey.com/bankinginnovation
% of banks expecting to
achieve digital maturity: in 2020
62%in 2018
19%
in 2020
64%
in 2018
57%
Banks’ top priorities for protecting the business:
As global economic growth continues, bankers remain
optimistic, but ...
Costs and competitive challenges remain ...
Along with evolving risks.
Digital maturity and technology will drive success.
Return on equity
(ROE)
60%
% of banks expecting
cost increases:
FinTech adoption of nonbank
money transfer services
(as a % of all available services)
Cloud technology Data and analytics Mobile technology
Revenue
% of banks expecting increases over the next three years:
85% 80%
18%
50%
of banks will increase existing
investments in:
83%
Enhance
cyber and
data security
Comply with
consumer
regulations
Manage the
threat of
financial crime
Manage
reputational,
conduct and
cultural risk
89% 79%
78%78%
1
3
4
• Invest in technology and talent to
support a digital business
• Prepare for innovation-led change
Banks are seeking to become digitally mature, completing the transition from
regulatory-driven transformation to innovation-led change. Our survey reveals
why and how banks must act to:
• Respond to cost and competitive
challenges
• Manage emerging risks
2016 2017
EY FinTech Adoption Index 2017, EYGM Limited.
of banks cite recruiting, developing
and retaining key talent as a top
business priority.