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  1. 1. Role of Multicultural Library and Information Services to Strengthen Social Inclusion and Intercultural Communication: <br />An Opportunity for the Foreign Residents in Turkey<br />Esin Sultan Oğuz<br />Hacettepe University Department of Information Management<br />EuroMed Forum for Young Researchers, 13-15 April 2011, Istanbul, Turkey<br />
  2. 2. Outline<br />Multicultural Europe & Cultural Challenges <br />EU Policy on Social Inclusion<br />LLP & Adult Education <br />Impact of LIS* on social inclusion & intercultural communication<br />Illustrations from Europe<br />Multicultural LIS for foreign residents in Turkey<br />* Library and Information Services<br />
  3. 3. Current Population Trends in EU<br />Total number of non-nationals 31,9 million by 2009<br />6,4% of total EU population <br />11,9 million citizens of another member state<br />Turkish citizens are the biggest group of non-nationals<br />2,4 million (or 7,5% of all foreigners in EU) <br />Over the past eight years 10,2 million increasement <br />Foreign population is younger than the national population <br />EU population was 40,6 years old<br />Foreigners were 34,3 years old<br />
  4. 4. EU 27. Components of Population Growth<br />Source of data: Eurostat<br />
  5. 5. Multiculturalism<br />Diversity<br />Social Inclusion <br />Cultural Integration<br />Civic participation<br />Intercultural dialogue<br />Mutual understanding<br />Challenges…<br />
  6. 6. What is social inclusion? <br />‘a process which ensures…<br />opportunities and resources necessary to participate fully in economic, social and cultural life and enjoy a standard of living and well being that is considered normal in the society in which they live. <br />
  7. 7. There are 4 long-term strategic objectives of EU education and training policies: <br />Making lifelong learning and mobility a reality; <br />Improving the quality and efficiency of education and training; <br />Promoting equity, social cohesion and active citizenship; <br />Enhancing creativity and innovation, including entrepreneurship, at all levels of education and training. <br />EU Policy on Social Inclusion Through Lifelong Learning & Adult Education <br />
  8. 8. EU Policy on Social Inclusion Through Lifelong Learning & Adult Education (2)<br />With a Social Inclusion policy though education & training EU aims:<br />to improve the attractiveness of and access to adult learning<br />provide approaches to integrate or reintegrate marginalised and disadvantaged citizens into society<br />motivating individual learners to commit to learning<br />
  9. 9. Social and Cultural Meeting Place: Public Libraries<br />The local gateway to...<br />knowledge, <br />provides a basic condition for lifelong learning, <br />independent decision- making and <br />cultural development of the individual and social groups. <br />(UNESCO/IFLA 1994)<br />
  10. 10. Multicultural Library <br />They function aslearning, cultural, and information centres. <br />Freedom and equity of access to information and knowledge for all, in the respect of cultural identity and values.<br />(UNESO/IFLA, 2001)<br />
  11. 11. Who Needs Library & Information Services<br />Traditionally 4 groups of people are underserved<br />Immigrant minorities<br />People searching forassylum<br />Migrant workers<br />National minorities <br />
  12. 12. Public Bodies’ Active Role in LIS<br />IFLA’s Role<br />Section on Library Services to Multicultural Populations<br />IFLA Multicultural Library Manifesto<br /> “A gateway to a cultural diverse society in dialogue” <br />Guidelines for Library Services to Multicultural communities, (3rd ed., 2009)<br />
  13. 13. Why Multicultural LIS are important?<br />«Each individual in our global society has the right to access a full range of library and information services.»<br />without discrimination based on cultural and linguistic heritage<br />provide in appropiate languages and scripts<br />broad range of materials and services reflecting all communities and needs<br />employ staff to reflect the diversity<br />
  14. 14. Inputs of the multicultural libraries<br />Multicultural libraries are..<br />promoting awareness <br />encouraging linguistic diversity<br />facilitating the harmonious coexistence of several languages, <br />safeguarding linguistic and cultural heritage<br />supporting inclusion and participation<br />
  15. 15. Inputs of the multicultural libraries (2)<br />Encouraging information literacy in the digital age<br />promoting linguistic diversity in cyberspace;<br />encouraging universal access to cyberspace;<br />supporting the exchange of knowledge and best practices with regard to cultural pluralism.<br />These inputs meets with the LL & AE competences<br />
  16. 16. The European Framework for Key Competences for Lifelong Learning: <br />Communication in the mother tongue <br />Communication in foreign languages<br />Mathematical competence and basic competences in science and technology<br />Digital competence <br />Learning to learn<br />Social and civic competences <br />Sense of initiative and entrepreneurship<br />Cultural awareness and expression<br />EU Key Competences<br />
  17. 17. Illustrations from Europe<br />Denmark <br />Netherlands <br />UK <br />
  18. 18. Foreign residents in Turkey<br />Immigration to Turkey from European Countries, 2000<br />
  19. 19. Foreign residents in Didim<br />Foreign Population in Didim, 2011<br />
  20. 20. Didim: A small town located in southern Turkey <br />
  21. 21. A Study on Foreign residents in Didim<br />In collaboration with Prof. Kurbanoğlu <br />It’s on identifying basic information needs of the European residents who live in Didim<br />a small town located in southern Turkey near Aydin<br />Survey conducted to 77 residents who are living in Didim<br />Results will be presented addressing to theimportance of Information Literacy in multicultural societies<br />in August 2011- 77th IFLA General Conference & Assembly in San Juan Puerto Rico<br />It’s a background study for a Multicultural Library Project in Didim. <br />
  22. 22. A Study on Foreign residents in Didim(2)<br />Basic information needs are categorized as: <br />Information Sources<br />Library Services<br />Health Information<br />Local diseases <br />Health insurance<br />Emergency<br />Services for disable<br />Things to do after child birth<br />Things to do after death<br />Physiological support<br />Education <br />Sports & Recreation <br />Practical Information <br />
  23. 23. Some highlights from the European residents in Didim<br />Between the 77 respondents<br />62,3% are in 50-59 years old<br />83% has high school diploma<br />88% of them stays more than 6 months in a year. <br />41,7% of them have been living in Didim for 5-7 years <br />45% indicated that their Turkish language level are pre-intermediate<br />48% intermediate level computer competence<br />49,4% pre-intermediate level internet competence<br />37,7% intermediate level library using competence<br />
  24. 24. Current situation of the public library<br />Library collection consists of 13,000 books <br />It circulates among its 3200 members<br />60 (1.8%) of patrons are foreign<br />500 (3.8%) books are in languages other than Turkish <br />lack of communication between the foreign population in Didim and the public library due to…<br />absence of non-Turkish resources, <br />technological mismatch, <br />poor publicity, <br />insufficient/unknowledgeable professional staff. <br />
  25. 25. Bridging the gap between expectation and reality, especially in terms of collection development policy<br />development of mutual understanding and tolerance among the various ethnic, linguistic and cultural groups in Turkey <br />cross-cultural exchange to share their traditions, learn more about one another, and exchange experiences<br />sponsor leisure activities, continuing education courses, and provide immigrants with access to useful legal information <br />identifying and tracking the changing needs of immigrant communities<br />Expectations<br />
  26. 26. Conclusion<br />Libraries play an important role in formal and informal learning by… <br />supporting newcomers in finding their way around, <br />making people feel at home and <br />creating a basis for understanding between different groups. <br />The library can be an instrument by adding to the awareness of cultural diversity and providing information to understand differences.<br />Turkey should integrate multicultural library services to the current public library system. <br />
  27. 27. Thanks for listening…<br />Esin Sultan Oğuz<br /> <br />EuroMed Forum for Young Researchers, 13-15 April 2011, Istanbul, Turkey<br />