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Strengthening Social Inclusion in Multicultural Societies through Information Literacy<br />Esin Sultan Oğuz & SerapKurban...
Outline<br />Introduction<br />Importance of IL skills for multicultural societies<br />Aim and Methodology of the Researc...
Introduction<br />Most countries today are linguistically and culturally heterogenous<br />increasing rate of internationa...
Multicultural Libraries<br />Aim to provide equal access to information sources and services<br />multilingual collections...
Information Literacy as a Key Skill<br />“… a set of competencies that an informed citizen of an information society ought...
Importance of IL for Multicultural Communities<br />Well developed information literacy skills help:<br />to promote socia...
Role of Public Libraries in IL Training<br />Public libraries should provide training programs to equip newcomers with IL ...
A Research on Information Needs of Foreign Residents in Turkey<br />The aim of the research is <br />to uncover the distin...
Methodology<br />Survey conducted in 2010<br />Convenience sampling method<br />N= 77 respondents<br />Questionnaire (26 q...
Findings: Age and Gender Composition<br />
Findings: Turkish Language Proficiency<br />
Findings: Prerequisite Competencies for IL<br />
Findings: Information Needs<br />Six categories: <br /><ul><li> Information sources
 Library services
 Health
 Education
 Sports & Recreation
 Practical Issues</li></ul>Two variables: <br /><ul><li> Importance
 Fulfilment</li></ul>Each categoryis composed ofseveral items<br /> Mean scores of importance and fulfilment were compared...
Findings: Information Sources<br />1=novels, 2=newspapers, 3=books, 4=magazines, 5=DVDs, 6=music CDs, 7=dictionaries, <br ...
Findings: Library Services<br />1=a collection in the languages I know, 2= borrowing materials, 3=reference services, <br ...
Findings: Health Information<br />1=health centers, 2=health services, 3=local diseases, 4=health insurance, 5=emergency s...
Findings: Educational Information<br />1=free education services provided by municipality, 2= adult education programs, <b...
Findings: Recreational Information<br />1=activities on religious holidays, 2=addresses of churches etc., 3= cultural acti...
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Strengthening Social Inclusion in Multicultural Societies through Information Literacy

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Strengthening Social Inclusion in Multicultural Societies through Information Literacy

  1. 1. Strengthening Social Inclusion in Multicultural Societies through Information Literacy<br />Esin Sultan Oğuz & SerapKurbanogluHacettepe University Department of Information Management<br />77th IFLA General Conference and Assembly, 13-18 August2011, San Juan, Puerto Rico <br />
  2. 2. Outline<br />Introduction<br />Importance of IL skills for multicultural societies<br />Aim and Methodology of the Research<br />Findings and Discussion<br />Conclusion and Suggestions<br />
  3. 3. Introduction<br />Most countries today are linguistically and culturally heterogenous<br />increasing rate of international migration<br />globalization<br />Multiculturalism<br />“the co-existence of diverse cultures”<br />Problems of multicultural societies<br />intercultural dialogue<br />mutual understanding<br />cultural integration<br />civic participation, social inclusion and social cohesion of new comers<br />
  4. 4. Multicultural Libraries<br />Aim to provide equal access to information sources and services<br />multilingual collections<br />diverse range of services in appropriate languages<br />trained staff members<br />Cultural mediators<br />Bridge cultural divide<br />Prepare immigrants for citizenship<br />Introduce new comers to the values of their new nation<br />Sustain them trough the initial period of adaptation<br />Equip new comers with essential skills for social inclusion <br />
  5. 5. Information Literacy as a Key Skill<br />“… a set of competencies that an informed citizen of an information society ought to possess to participate in that society...”<br />It is a key for<br />lifelong learning and self-directedlearning<br />sucess in school, work place and daily life<br />achieving personal, social, occupational and educational goals<br />improving personal choices and options <br />
  6. 6. Importance of IL for Multicultural Communities<br />Well developed information literacy skills help:<br />to promote social inclusion<br />to eliminate social exclusion<br />to promote personal and vocational empowerment <br />to maintain participative citizenship <br />to improve the competitive advantage of individuals<br />to promote employability and productivity<br />to strengthen integration into society<br />to strengthen intercultural competences<br />
  7. 7. Role of Public Libraries in IL Training<br />Public libraries should provide training programs to equip newcomers with IL skills<br />These programs should address the specific information needs of linguistically and culturally diverse groups <br />Developing such programs requires familiarity with the society in question<br />community anaysis<br />needs assessment<br />
  8. 8. A Research on Information Needs of Foreign Residents in Turkey<br />The aim of the research is <br />to uncover the distinct information needsof foreign residents in Turkey <br />to explore the importance of community information, information sources, and services to foreign residents <br />to explore to what extent these needs are being satisfied <br />
  9. 9. Methodology<br />Survey conducted in 2010<br />Convenience sampling method<br />N= 77 respondents<br />Questionnaire (26 questions)<br />Five-point likert scale (1 the least – 5 the most)<br />Descriptive statistics and paired-samples t-test<br />Didim – a town in southern Turkey<br />4000 foreign residents<br />
  10. 10. Findings: Age and Gender Composition<br />
  11. 11. Findings: Turkish Language Proficiency<br />
  12. 12. Findings: Prerequisite Competencies for IL<br />
  13. 13. Findings: Information Needs<br />Six categories: <br /><ul><li> Information sources
  14. 14. Library services
  15. 15. Health
  16. 16. Education
  17. 17. Sports & Recreation
  18. 18. Practical Issues</li></ul>Two variables: <br /><ul><li> Importance
  19. 19. Fulfilment</li></ul>Each categoryis composed ofseveral items<br /> Mean scores of importance and fulfilment were compared<br />
  20. 20. Findings: Information Sources<br />1=novels, 2=newspapers, 3=books, 4=magazines, 5=DVDs, 6=music CDs, 7=dictionaries, <br />8=encyclopedias, 9=children books, 10=sources about local information<br />
  21. 21. Findings: Library Services<br />1=a collection in the languages I know, 2= borrowing materials, 3=reference services, <br />4= training on how to find information in library, <br />5= training on how to find information on Internet, 6=training on how to find local information<br />
  22. 22. Findings: Health Information<br />1=health centers, 2=health services, 3=local diseases, 4=health insurance, 5=emergency services, <br />6=services for disable, 7=things to do after child birth, 8= things to do after death, <br />9= mother & child care, 10= pharmacies and pharmacology, 11= family doctor<br />
  23. 23. Findings: Educational Information<br />1=free education services provided by municipality, 2= adult education programs, <br />3=schools for formal education, 4=school registration, 5=pre-school education, 6=libraries, <br />7=services provided by libraries, 8=language courses, 9=translation and interpretation services<br />
  24. 24. Findings: Recreational Information<br />1=activities on religious holidays, 2=addresses of churches etc., 3= cultural activities, <br />4=tourism information, 5=transportation information, 6=travel insurance, 7= festivals, fairs, local activities, <br />8= sports clubs/amateur teams, 9=international social services/projects/activities, 10=local excursions<br />
  25. 25. Findings: Community Information<br />1= pharmacy 24/7, 2= consumer rights, 3=banking, 4=housing, 5=associations, charity, <br />6= orientation to new culture, 7= employment, 8= residence permits, 9=work permits, <br />10=driving licenses, 11=retailers, 12= maintenance & repairing services, 13=telecommunication services, <br />14=marriage and divorce procedures, 15=social security, 16=safety, 17=public amenities<br />
  26. 26. Findings: Overall Comparison<br />1= Information Sources, 2= Library Services, 3= Health, Education, 5= Sports & Recreation, 6= Practical Issues<br />
  27. 27. Findings: The Most Important Needs<br />Items rated as highly important<br />(4 points and above)<br />
  28. 28. Conclusions<br />Respondents’ Turkish language proficiency level is inadequate <br />Respondents possess basic library, computer and Internet skills<br />Development of these skills is necessary<br />They have training requirements<br />Current public library system fails to meet respondents’ needs<br />Lack of library sources and services in English<br />Lack of community information<br />
  29. 29. Suggestions<br />Long term: Improving the existing public library system <br />with respect to its multilingual and multicultural collection and services<br />Long term: Developing information literacy instruction programs<br />That address specific needs of foreign residents <br />Short term: Developing a web-based multilingual information literacy tutorial<br />focused on how to find local and community information<br />Short term: Developing a web-based multilingual portal for community information<br />
  30. 30. Esin Sultan Oguz & Serap Kurbanoglu<br />{esinsultan, serap}@hacettepe.edu.tr<br />Thanks for listening…<br />

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