1. Community Outreach(SLO)
Telenor Myanmar

2. 2
Community Outreach team duties
 Stakeholder Engagement Meeting
• Government authority
• Ethnic leader
• Civil society
• Community
 Complaint handling
• Grievances call/Email/Post/in person
• Public hearing
 Internal assistance
 Supplier assistance

3. Community Outreach team.
• SLOs( State Liaison Officers) are our
Ambassadors in each of their areas with the
Community , State & Non State actors.
Kachin – Peter Maji Laseng
Shan North – Sao Hseng Merng
Shan East – Sai Noan Tip
Shan South – Khun Kham Naung
Chin – Than Naing Oo@Joeseph
Kayah – Naw Thaw Thi Htoo
Kayin – Saw Metta
Mon – Mong Aung
Central(Yangon) – Kyaw Kyaw Myo

4. Community Outreach:
State Liaison Officers
4
Who are the stakeholders?
Community members, Government/ local authorities,
Armed Groups, Local leaders, Civil society (NGOs &
Other community groups)
What Role do
the SLOs play?
• Ensure access to
information
• Assist in network roll
out
• Ensure a transparent
processes
• Assist with site
acquisition
• Ensure concerns and
complaints are taken
on board &
appropriately handled.
How do we
communicate?
• Stakeholder
Engagement Meetings
• State/Local Leader
Consultations
• Collaboration with
Technology, & Sales &
Delivery
• Ongoing dialogue

5. 6. Ethnic States
Community Outreach
• Ensure access to accurate information
• Ensure concerns and complaints are taken
on board and appropriately handled
• Ensure transparent processes
• Ensure that Telenor and our suppliers get
daily security briefings
4,564 Stakeholder Meetings
60,526 community members met
Community Outreach( State Liaison)

6. Common Community Complaints
• Diesel Generator noise
• Concern of Health risk regarding Electro
Magnetic Field effect (“radiation”)
• Concern of Tower structural integrity
• Concern of Lightening effect
• Jealousy or land dispute among community
• Lack of communication from local
contractors
• Religious conflict
6
 Public hearing done in total 86
sessions Till date

7. 7
Thank you