1. Customer Care mit Scrum & Kanban.
Timm Peters, etracker
Director Customer Care
Mitglied der Geschäftsleitung
@BarCamp Hamburg 2011
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2. I‘m here to tell you a story!
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3. eBay &
das Gefangenendilemma.
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4. Neues
St. Galler Management-Modell.
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5. „In the electric world,
change is the only stable factor.“
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6. Open Marketing & Agile Sales.
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7. Prozesse, Methoden & Tools.
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8. Enterprise Marketing Management.
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9. No Silver Bullet!
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10. Best of Breed.
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11. Wasserfall, Scrum & Kanban.
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12. Einblick:
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13. Scrum of Scrum of Scrum.
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14. Business Development, Product
Management, Marketing & Sales,
IT, Support & Consulting.
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15. Company Owner & Project Owner.
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16. Task-Kanban-Board.
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17. Employee Idea System.
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18. Lessons Learned:
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19. It‘s Change Management.
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20. Sales: „I don‘t like Scrum!“
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21. It‘s Lean Management.
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22. Performance & Quality.
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23. Vielen Dank!
Wir sehen uns bei Facebook, XING, Twitter, …
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