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© 2014 Catalytic Advisors LLC. All rights reserved.
Unlocking	
  Value	
  by	
  Eleva2ng	
  
	
  Sales	
  and	
  Customer	
  Service	
  Organiza2ons	
  
to	
  World	
  Class	
  
“The purpose of business is to create and keep a customer.”
- Peter F. Drucker
© 2014 Catalytic Advisors LLC. All rights reserved.
•  Acquire	
  more	
  “share	
  of	
  wallet”	
  at	
  major	
  accounts	
  
•  Successfully	
  introduce	
  new	
  products	
  
•  Consistently	
  deliver	
  sales	
  growth	
  quarter	
  aEer	
  quarter	
  
•  Maintain	
  or	
  grow	
  margins	
  
•  Successfully	
  penetrate	
  new	
  markets	
  
•  Retain	
  exis8ng	
  customers	
  
•  Shorten	
  sales	
  cycles	
  
•  Produce	
  accurate	
  sales	
  forecasts	
  
•  Outperform	
  industry	
  growth	
  by	
  taking	
  market	
  share	
  
•  Respond	
  quickly	
  to	
  changing	
  market	
  condi8ons	
  
Excellent	
  sales	
  and	
  customer	
  
service	
  organiza2ons	
  do	
  these	
  
things	
  well	
  
2	
  
© 2014 Catalytic Advisors LLC. All rights reserved.
I’ve	
  spent	
  a	
  career	
  transforming	
  
sales	
  and	
  customer	
  service	
  
organiza2ons	
  
•  Became	
  a	
  field	
  sales	
  rep	
  upon	
  gradua2on	
  from	
  business	
  school	
  
•  Sales	
  leadership	
  experience	
  up	
  to	
  1,200	
  reps	
  
•  General	
  Manager	
  P&L’s	
  from	
  $40	
  to	
  $250M	
  
•  Turned	
  around	
  three	
  business	
  units	
  in	
  a	
  row	
  over	
  six	
  years	
  
•  Have	
  lead	
  numerous	
  transforma2on	
  ini2a2ves	
  across	
  sales,	
  distribu2on,	
  
and	
  technical	
  service	
  
•  Founded	
  Cataly2c	
  Advisors	
  in	
  2011	
  with	
  an	
  ini2al	
  focus	
  on	
  middle-­‐market	
  
manufacturing	
  and	
  distribu2on	
  clients	
  
3	
  
© 2014 Catalytic Advisors LLC. All rights reserved.
Here’s	
  how	
  I	
  unlock	
  value	
  
4	
  
© 2014 Catalytic Advisors LLC. All rights reserved.
I	
  have	
  a	
  simple	
  4-­‐step	
  process	
  
5	
  
	
  
•  Partner	
  with	
  leadership	
  to	
  insure	
  alignment	
  on	
  objec2ves	
  and	
  metrics	
  
•  Conduct	
  solid	
  diagnos2cs,	
  star2ng	
  with	
  street-­‐level	
  insights	
  
•  Build	
  the	
  solu2on	
  through	
  team	
  engagement	
  
•  Execute	
  a	
  collabora2ve	
  Ac2on	
  Plan	
  via	
  project	
  management	
  disciplines	
  
Partner	
   Diagnose	
   Engage	
   Execute	
  
© 2014 Catalytic Advisors LLC. All rights reserved.
My	
  sales	
  effec2veness	
  diagnos2cs	
  
cover	
  six	
  areas	
  
6	
  
Sales	
  Strategy	
  
•  Segmenta2on	
  	
  
•  Value	
  proposi2on	
  
•  Pricing	
  
Sales	
  Force	
  Design	
  
•  Structure	
  and	
  size	
  
•  Territory	
  design	
  
•  Support	
  organiza2ons	
  
Customer	
  Engagement	
  
•  Sales	
  methodology	
  
•  Funnel	
  management	
  
•  Rela2onship	
  management	
  
People	
  
•  Selec2on	
  and	
  hiring	
  
•  Training	
  and	
  coaching	
  
•  Performance	
  management	
  
Mo8va8on	
  
•  Metrics/dashboards	
  
•  Goals	
  
•  Compensa2on/incen2ves	
  
Sales	
  Opera8ons	
  
•  Data	
  management	
  
•  Sales	
  tools	
  
•  Lead	
  genera2on	
  
•  Fulfillment	
  support	
  
When	
  sales	
  training	
  is	
  part	
  of	
  the	
  solu8on,	
  	
  
I	
  bring	
  the	
  best	
  IP	
  on	
  the	
  planet	
  
7
Miller Heiman has delivered more than 15,000 client
engagements worldwide, from small sales teams to
Fortune 50 corporations. The common denominator is
that we help sales organizations achieve results quickly.
Our research indicates that successful B2B selling in
today’s environment is best driven by:
1.  Consistent application of fundamental,
repeatable processes, supported by sales tools
that are integrated into CRM systems
2.  Sales leadership excellence that results from
coaching and managing to those same
repeatable processes
3.  A common language across the organization,
not only within the sales team but also in
support organizations
4.  A customer-centric, win-win approach that builds
differentiation and proves value during each
customer interaction
The Miller Heiman Sales System®
I	
  integrate	
  these	
  and	
  other	
  programs	
  into	
  
successful	
  sales	
  transforma8ons	
  	
  
8
§  Proven process for strategic account planning that drives long-term win-
win success
Large Account Management ProcessSM (LAMP®)
§  Proven process for optimizing results from sales calls
Conceptual Selling®
§  Proven process for deal pursuit that consistently wins more and better
sales
Strategic Selling®
© 2014 Catalytic Advisors LLC. All rights reserved.
There	
  are	
  three	
  reasons	
  Cataly2c	
  
Advisors	
  is	
  different	
  
1.  I’m	
  a	
  skilled	
  operator.	
  As	
  a	
  former	
  sales	
  
leader	
  and	
  general	
  manager,	
  I	
  get	
  things	
  
done	
  collabora8vely	
  	
  
2.  I	
  don’t	
  just	
  diagnose;	
  I	
  excel	
  at	
  guiding	
  
implementa8on	
  of	
  priori2zed	
  solu2ons,	
  
including	
  coaching	
  key	
  leaders	
  as	
  needed	
  
3.  You	
  get	
  me.	
  I	
  lead	
  every	
  engagement	
  from	
  
start	
  to	
  finish	
  
	
  
	
  
9	
  
“Content is good, but the level of the instructors is what makes or breaks these courses. Everett literally
did an excellent job on several instances of being able to bounce from each of our areas and provide
insight into what we were working on. Would highly recommend bringing him into an organization as a
coach.”
—Account Manager, Oil & Gas Equipment
© 2014 Catalytic Advisors LLC. All rights reserved.
Speaking Engagements
•  Emory University Goizueta Business School
•  Sales Management Association
•  Biz Rocket Radio
•  Georgia Association of Manufacturers
•  Deloitte Sales Executive Forum
•  Forrester Forum
White Papers and Blog Articles
•  Management by Riding Around (MBRA)
•  Sales Coaching—Art, Science…or Fad?
•  Build a Revenue Growth Strategy that Keeps You Off the Rocks
•  3 Lessons in Self Leadership from a Peak Performer
•  Get Serious About Product Innovation
•  Want the Best B2B Marketing?
Facilitation Certifications
•  Strategic Selling®
•  Conceptual Selling®
•  Large Account Management Process℠ (LAMP®)
•  Funnel Scorecard®
Everett Hill"
everett@catalyticadvisors.com"
www.catalyticadvisors.com"
(770) 674-8480"
"
2002 Summit Blvd., Suite 300"
Atlanta, GA 30319"
"
""
"
"
""
"
"www.linkedin.com/in/everetthill"

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Sales Performance Consulting

  • 1. © 2014 Catalytic Advisors LLC. All rights reserved. Unlocking  Value  by  Eleva2ng    Sales  and  Customer  Service  Organiza2ons   to  World  Class   “The purpose of business is to create and keep a customer.” - Peter F. Drucker
  • 2. © 2014 Catalytic Advisors LLC. All rights reserved. •  Acquire  more  “share  of  wallet”  at  major  accounts   •  Successfully  introduce  new  products   •  Consistently  deliver  sales  growth  quarter  aEer  quarter   •  Maintain  or  grow  margins   •  Successfully  penetrate  new  markets   •  Retain  exis8ng  customers   •  Shorten  sales  cycles   •  Produce  accurate  sales  forecasts   •  Outperform  industry  growth  by  taking  market  share   •  Respond  quickly  to  changing  market  condi8ons   Excellent  sales  and  customer   service  organiza2ons  do  these   things  well   2  
  • 3. © 2014 Catalytic Advisors LLC. All rights reserved. I’ve  spent  a  career  transforming   sales  and  customer  service   organiza2ons   •  Became  a  field  sales  rep  upon  gradua2on  from  business  school   •  Sales  leadership  experience  up  to  1,200  reps   •  General  Manager  P&L’s  from  $40  to  $250M   •  Turned  around  three  business  units  in  a  row  over  six  years   •  Have  lead  numerous  transforma2on  ini2a2ves  across  sales,  distribu2on,   and  technical  service   •  Founded  Cataly2c  Advisors  in  2011  with  an  ini2al  focus  on  middle-­‐market   manufacturing  and  distribu2on  clients   3  
  • 4. © 2014 Catalytic Advisors LLC. All rights reserved. Here’s  how  I  unlock  value   4  
  • 5. © 2014 Catalytic Advisors LLC. All rights reserved. I  have  a  simple  4-­‐step  process   5     •  Partner  with  leadership  to  insure  alignment  on  objec2ves  and  metrics   •  Conduct  solid  diagnos2cs,  star2ng  with  street-­‐level  insights   •  Build  the  solu2on  through  team  engagement   •  Execute  a  collabora2ve  Ac2on  Plan  via  project  management  disciplines   Partner   Diagnose   Engage   Execute  
  • 6. © 2014 Catalytic Advisors LLC. All rights reserved. My  sales  effec2veness  diagnos2cs   cover  six  areas   6   Sales  Strategy   •  Segmenta2on     •  Value  proposi2on   •  Pricing   Sales  Force  Design   •  Structure  and  size   •  Territory  design   •  Support  organiza2ons   Customer  Engagement   •  Sales  methodology   •  Funnel  management   •  Rela2onship  management   People   •  Selec2on  and  hiring   •  Training  and  coaching   •  Performance  management   Mo8va8on   •  Metrics/dashboards   •  Goals   •  Compensa2on/incen2ves   Sales  Opera8ons   •  Data  management   •  Sales  tools   •  Lead  genera2on   •  Fulfillment  support  
  • 7. When  sales  training  is  part  of  the  solu8on,     I  bring  the  best  IP  on  the  planet   7 Miller Heiman has delivered more than 15,000 client engagements worldwide, from small sales teams to Fortune 50 corporations. The common denominator is that we help sales organizations achieve results quickly. Our research indicates that successful B2B selling in today’s environment is best driven by: 1.  Consistent application of fundamental, repeatable processes, supported by sales tools that are integrated into CRM systems 2.  Sales leadership excellence that results from coaching and managing to those same repeatable processes 3.  A common language across the organization, not only within the sales team but also in support organizations 4.  A customer-centric, win-win approach that builds differentiation and proves value during each customer interaction The Miller Heiman Sales System®
  • 8. I  integrate  these  and  other  programs  into   successful  sales  transforma8ons     8 §  Proven process for strategic account planning that drives long-term win- win success Large Account Management ProcessSM (LAMP®) §  Proven process for optimizing results from sales calls Conceptual Selling® §  Proven process for deal pursuit that consistently wins more and better sales Strategic Selling®
  • 9. © 2014 Catalytic Advisors LLC. All rights reserved. There  are  three  reasons  Cataly2c   Advisors  is  different   1.  I’m  a  skilled  operator.  As  a  former  sales   leader  and  general  manager,  I  get  things   done  collabora8vely     2.  I  don’t  just  diagnose;  I  excel  at  guiding   implementa8on  of  priori2zed  solu2ons,   including  coaching  key  leaders  as  needed   3.  You  get  me.  I  lead  every  engagement  from   start  to  finish       9   “Content is good, but the level of the instructors is what makes or breaks these courses. Everett literally did an excellent job on several instances of being able to bounce from each of our areas and provide insight into what we were working on. Would highly recommend bringing him into an organization as a coach.” —Account Manager, Oil & Gas Equipment
  • 10. © 2014 Catalytic Advisors LLC. All rights reserved. Speaking Engagements •  Emory University Goizueta Business School •  Sales Management Association •  Biz Rocket Radio •  Georgia Association of Manufacturers •  Deloitte Sales Executive Forum •  Forrester Forum White Papers and Blog Articles •  Management by Riding Around (MBRA) •  Sales Coaching—Art, Science…or Fad? •  Build a Revenue Growth Strategy that Keeps You Off the Rocks •  3 Lessons in Self Leadership from a Peak Performer •  Get Serious About Product Innovation •  Want the Best B2B Marketing? Facilitation Certifications •  Strategic Selling® •  Conceptual Selling® •  Large Account Management Process℠ (LAMP®) •  Funnel Scorecard® Everett Hill" everett@catalyticadvisors.com" www.catalyticadvisors.com" (770) 674-8480" " 2002 Summit Blvd., Suite 300" Atlanta, GA 30319" " "" " " "" " "www.linkedin.com/in/everetthill"