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British airways

  1. 1. BRITISH AIRWAYS : BAGGAGE HANDLING PRESENTED BY FABEENA ROSELIN.F
  2. 2. Chaos at Heathrow's Terminal 5 - June 27, 2014 Check-in chaos at Heathrow's Terminal 5 after baggage belt BREAKS leaving thousands of passengers across the globe without their luggage • Hundreds of bags were left piling up as struggling airport staff dealt with a huge backlog by hand • Passengers bombarded British Airways with complaints as they landed in Africa and America with no bags • BA has admitted it does not know how long it will take for passengers to get their possessions back
  3. 3.  Thousands of passengers have been left without their bags thanks to an IT fault at Heathrow's Terminal 5, which left the complicated bag processing system out of order.  Fliers landed in Africa and the U.S. without luggage after 30 miles of conveyor belts which usually move 12,000 bags a day were put out of action.
  4. 4. Struggling BA staff carted thousands of bags through the airport to cover the breakdown, which left some planes departing without all the right luggage.
  5. 5. Queues: Disgruntled fliers have been left all over the world with no bags. So many have gone astray that the usual lost luggage tracking system is not working properly.
  6. 6. The angry customers took British Airways to task over Twitter

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