7. Passive listening is hearing what a person says
without responding to them in any way. The
person listening does not show any reaction
to what they have heard
9.
Active listening show the speaker that you
are concerned. Active listening leads to
getting better information.
10. Definite Intent to Listen
Focus on the Speaker
Verbal and Non-Verbal Encouragers
Feedback Loop to Insure Accuracy
11. Hearing- sense that allows you to
perceive sound; physical act- only
requires reception of sound waves
Listening- mental process that
requires concentrating on
sound, deriving meaning
from it, and reacting to it
13. Steps in the listening process
Your
knowledge, attitudes,
values, beliefs and
self-concept
influences your
perception.
Your own
needs, interests, attit
udes, and knowledge
affects your choice to
pay attention.
Not everyone hears
the same way. Men
actually prefer
certain frequencies.
Hearing
The reception of
sound.
Choosing
The act of
choosing to focus
attention on the
message.
Understanding
Deciding what the
message means to
you.
You first respond
emotionally, then
intellectually. Then
you decide how to
respond.
Responding
Your reaction to
the message. It
can be emotional
and intellectual.
14. Fast Facts
We listen at 125-250 wpm, think at 1000-3000 wpm
75% of the time we are distracted, preoccupied or
forgetful
25% of the time, we remember what we hear
Less than 2% of people have had formal education
with listening
Listening is not a natural process
All listeners do not receive the same messages
15. Mode of
Communication
Formal Years
of Training
Percentage of Time
Used
Writing
12 years
9%
Reading
6-8 yeas
16%
Speaking
1-2 years
30%
Listening
0 years
45%
16. Listening leads to learning
…openness encourages
personal
growth and learning
19. Importance of Active Listening Cont…
Potential to enhance Relationships
Calm down to upset Person
Invite others to listen to you
Better Cooperation and Problem solving
20. Importance of Active Listening
Minimize Misunderstandings
Help us to Learn more
Help us to adapt and understand
Key to success
Avoid Communication errors
21.
Remember half of the listening just after a day.
75%of what we heard is incorrectly.
80% of time is spend on communicating during
walking hours and 45% is spend on listening.
Adults only listens 25% effectively
22.
Physiological limitation.
Inadequate background information.
Selective memory.
Selective perception.
Fear of being influenced or persuaded.
Bias and being judgmental.
Boredom.
Partial listening and distractions.
Rehearsing.
Selective perception.
Interference from emotions.
23.
Ask question if you don’t understand completely.
Avoid distraction.
Use direct eye contact.
don’t interrupt.
Read bath verbal and nonverbal messages.
Be empathetic.
Paraphrase to correct misinterpretations.
Evaluate the message after hearing all the facts.
Concentrate on the message as well as the messenger.
Give feedback to check accuracy.
Listen with your entire body.
Don’t talk so much.