1. 1/4
FAWAD HASHMI
Fadi117@hotmail.com / Mobile +92 321 9293797
CAREER
OBJECTIVE
Results-driven business development leader with a unique facility of designing and
implementing the business objectives that are aligned with the organizational goals.I
possess the determination to deliver the performance with utmost sense of diligence.
EDUCATION
BSC
(COMPU TER
SC I EN C ES)
&
DI PL OMA
(SOF TW AR E
EN GI N EER I N G)
Bachelor of Science
Major: Computers Science
GPA: 3.3, Year: 2008
PIMSAT- Karachi Pakistan
Advanced Diploma in Software Engineering
Major: Software Engineering
Year: 2003
APTECH Pakistan
WORK
EXPERIENCE
SUM M ARY
(15 YEARS)
 Performance Improvement
 Strategic Planning
 People Management
 Expectation Management
 Cross Function Leadership
 Team Leadership/ People Management
 Work Flow Optimization
 Alternative Channel up gradation and system integration
 Information Technology Service Management
 Information Technology Infrastructure Deployment
 Information Technology Relationship Management
 Contact Center Deployment
 Project Management
WORK
EXPERIENCE
A. OPERATIONAL MANAGEMENT
Organization : Aman Health Care Services (Feb 2014 to Date)
Department : Aman TeleHealth
Designation : Manager Operations
As Manager Operations successfully formulated and executed large strategic and
transformational agenda making Aman TeleHealth one of the strongest contributors
amongst all the eHealth Service Providers, within Pakistan.
Localize and execute the strategy to improve the overall customer acquisition and
increase the number of interventions per day.Which leads towards the overall
sustainability goal for the organization.
ACHIEVEMENTS
 Spearheaded the execution of the new short-code implementation across the
MNO in Pakistan.

2. 2/4
 Created the Business Process Outsource guidelines for Aman TeleHealth
 Played important role in the cost saving initiative in-lined with the
organizational roadmap.
RESPONSIBILITIES:
 Ensuring strategic direction of Aman TeleHealth Operations
 Financial resources management with the support of Finance team
 Human Resources Management with the support of HR team
 Effective and efficient general administrative support services and supervision
of the Administrative team
 Efficient procurement and logistical services and supervision of the
Procurement team
 Information and communication management and supervision of ICT team.
B. SERVICE MANAGEMENT
Organization : Standard Chartered Bank (June 2009- Jan 2014)
Department : Technology
Designation : Manager Business Relations- Branches and Alternate
Channels
I partnered with seniormanagement, peers and team members, to oversee the
successfultechnology operations in branch banking and Alternate Channels. Act
as the subject matter expert, collaborated with the local and international teams to
solve the complex technical issues.Provide business viabilities to the internal
customers to ensure smooth running of the business.
ACHIEVEMENTS
 The Branch Banking uptime was tremendously increased.
 Seamless Core banking upgrades were successfully implemented and
managed the command centers.
 Played important role to improve Vendor Management Processes and
Managed to obtain maximum vendorsupport which resulted good amount of
financial saving for the Bank.
 Played important role in the savings initiative in-lined with bank’s roadmap.
RESPONSIBILITIES:
 Ensure BAU (Business as usual)issues in Merchant Acquiring and alternate
channels are well tracked, managed and solved on high priority.
 Ensure effective solution design and delivery for all Business enhancements
in my respected areas.
 Ensure the technology related issues in Alternate Channels are fixed on urgent
basis.
 Ensure the technology related issues in Alternate Channels are fixed on urgent
basis.
 For all complaints and queries, send a holding reply within 24 hours, with the
final response being sent on the timely basis.
 Ensure collaborative communication with assigned Business Streams.
 Managed the Command Center for the newly upgraded Core Banking.
C. PROJECT MANAGEMENT
Organization : Standard Chartered Bank (May 2006-Jan 2014)
Department : Technology
Designation : Project Manager
Managed numerous critical projects and direct a working team from different functions
to oversee the deployment of numerous enterprise level projects, in-line with the Banks
vision and future needs.
ACHIEVEMENTS
 Managed the deployment of new State of Art Multisite Genesys & Avaya
based Contact Center (Budget allocated 2.3 mil USD)
 Managed the end to end expansion and construction ofthe new state of art
tier3 Data Center in Pakistan. (Budget allocated 1mil USD)

3. 3/4
 Managed complete outsourcing Customer Statements Printing project to a
third party vendor resulting in substantialcost saves and the end to end
Statement Printing and delivery process was also improved.
 Managed the deployment of Cheque Processing Machines and processing
systemPAN Pakistan, which is also the first step to automate the Cheque
processing,& clearing and IPU (Item Processing Unit) processes.
 Responsible for the role-out of CWX (Collection Works- software).
 Managed the deployment of 60 off-site ATM’s PAN Pakistan.
 Managed the deployment of more the 100 new branches in PAN Pakistan.
 Infrastructure up-gradation of more than 100 locations in the bank.
 Played important role during the Integration of Standard Chartered Bank and
Union Bank. Major responsibility was to provide Adequate Technology
Infrastructure during the cutoverof Core Banking and re-branding.
 Played an important role for the vendor finalization and discount negotiations
in all the mega projects assigned resulting the on-time delivery and substantial
cost saves.
 Been instrumental in getting the vendor negotiations to get maximum possible
discounts which resulted in the shape of good amount of cost save for the
bank.
RESPONSIBILITIES:
 Preparation of project budget and feasibility reports for different projects for
management approval and execution such as: Deployment of new multisite
Contact Center, Development of Tier 3 Data Center and Rollout of Branch
Banking & ATM network expansion Projects.
 Shortlisted the vendors and negotiate the purchases for the same. Coordinate
and execute the projects.
 Prepared the statement for the monitoring of the project.
 Establish key project risks and set plans to mitigate risks
 Preparation of statements for monitoring of project expenditures.
 Prepare the project execution plan keeping in view Bank’s standards.
 Prepare and maintain a control schedule of all documents (deliverables) to be
produced by the consultants untilcompletion of the project.
 Management of pan Pakistan capacity planning project.
 Working closely with the Global Sourcing Team for the vendorfinalization,
price negotiations and contract finalization.
Trainings at Standard Chartered:
 Great Manager’s Program
 Leadership Essentials
 Money Laundering Prevention
 Reputational Risk e-Learning
 Operational Risk e-Learning
 Reengineering Development Program (SCB)
 Overview of the Project Process in SCB Setting up a Project (Standard
Chartered Bank)
Achievements at Standard Chartered:
 Excellence Award
 “The Right Partner Award” Employment Award
 Union Bank Integration Award
 Certification of Appreciation
D. PROJ0ECT MANAGEMENT
Organization : Moxie.inc (Jan 2003- Jan 2005)
Designation : Projects Manager

4. 4/4
RESPONSIBILITIES:
 Worked as Project Manager.
 Worked as Business Development Manager as well
 Design and implemented the concept of Legacy Video.
 Designing New Marketing Concepts.
 Manage all the projects
 Develop different cartoon animations for Corporate Sector.
E. PROJECT MANAGEMENT
Organization : Evestors.net (Jun 2001- Dec 2002)
Designation : Project Manager
RESPONSIBILITIES:
 Administered the Web Server of evestors.net
 Responsible for managing gahak.com The Shopping Portal
 Other responsibilities include content management, Business Plan
Development and Management of all in-house and client base projects.
F. MANAGEMENT
Organization : NMCTECH
Designation : Consultant
RESPONSIBILITIES:
 Developed the systemof Online Job Placement Service for
www.jobshejobs.com
 Worked as Flash Consultant and managed www.jobshejobs.com
 Web Masterof all the current web sites made by NMC TECH.
G. FREELANCE
Organization : NIFI8Y TECHNOLOGIES
RESPONSIBILITIES
 Design the systemof an online Rug’s Shopping Gallery
www.fayyazcarpets.com
 Did strategic implementation of Dubai School City, Cotton Authority, Broker
Bazar, Traders Bazar, Smart Future and many more
 Developed an Online Stock Exchange Methodology.
TRAININGS
 Project Management Program – PMP (Preparation Course)
 Information Technology Infrastructure Library V3 Foundation
 Certified Information Systems Auditor (Preparation Course)
COM PUTER
SKILLS
Computer software’s used for official working include:
o Windows, MS Word, MS Excel, MS PowerPoint, MS Outlook
o MS Visio
o MS Project
o Clarity
PERSONAL
DATA
 Date of birth : October, 4th
1978
 Nationality : Pakistani
 Marital Status : Married
 Residence address : A-176 Long life bungalows
Gulistan e Johar Karachi, Pakistan