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Emotional Intelligence
Components
Today’s Environment
Pressure to grow
Internal and external competition
Increased work hours
Increase in technological complexity
High level of stress
Lack of balance in life
Why Leaders Fail
Rigidity: They are unable to adapt to
change. They are unable to take in or
respond to feedback about the traits they
need to change.
Poor Relationships: They alienate those
they work with by being too harshly
critical, manipulative, insensitive, overly
demanding or untrustworthy
EQ Predicts Top Performance
 An analysis of over 300 top-level executives from
15 global companies found that 6 emotional
competencies distinguished stars from average
performers:
Influence, team leadership, organizational
awareness, self-confidence, achievement drive, and
leadership.
What is Emotional Intelligence?
Factors that are related to success in life
Helps us understand why some people
do well in life while others fail
Distinct from IQ (Cognitive Intelligence)
Emotions are reactions to an object, not
a trait. They are object specific. You
show your emotions when you are
happy about something, angry at
someone, afraid of something. Moods,
on the other hand,are not directed at an
object. Emotions, turn into moods, when
we loose focus of the object.
Types of Emotions
Positive primary emotions –
 love /affection, happiness/ joy /
cheerfulness, surprise/ wonder / shock
Negative primary emotions –
fear, sadness, anger, disgust, shame
 Positive impact of optimism on health-
 Perseverance
 Achievement
 Motivation for success
 Pessimism leads to
 Passivity
 Failure
 Social isolation
 Even depression
Definition of EI
The ability to monitor one’s own and
other’s feelings and emotions, to
discriminate among them, and to use
this information to guide one’s thinking
and action.

John Mayer. PhD. And Peter Salovey, PhD.
What EI is not
Cognitive Intelligence (IQ)
Aptitude
Achievement
Vocational Interest
Personality
Static - Results can change over time
Brief History
 1936 (Robert Thorndyke) - “social intelligence
 1940 (David Wechsler) - “non intellective
intelligence”
 1980 (Reuven Bar-On) - the concept of “EQ”
 1983 (Howard Gardner) - “personal
intelligence”
 1989 (John Mayer & Peter Salovey) -
“Emotional Intelligence”
 1995 (Daniel Goleman) -popularized
Emotional Intelligence
Emotional Intelligence Framework
Self
Awareness
Who am I & what
are my potential
dev areas?
Social
Awareness
How can I
understand &
value others?
Self
Management
How can I regulate
my emotions ?
Social
Skills
How do I build
teams &
relationships?
Awareness
Actions
Self Others
Self
Awareness
Self-Awareness – the ability to recognize and understand your
moods, emotions, and drives (as well as values and goals) as
well as their impact on others. People who have it are neither
overly critical or unrealistically hopeful.
What am I feeling?
What is going on within me?
How does that impact others?
Emotional Awareness: Recognizing one’s emotions and their effects
Accurate Self-assessment: Knowing one’s strengths and
weaknesses
Self-confidence: A strong sense of one’s self-worth and capabilities
Self
Management
Self-Regulation – the ability to control or redirect disruptive
impulses and moods; the propensity to suspend judgment – to
think before acting.
What are my emotional triggers?
Am I accepting responsibility for choosing my own emotional
responses?
Do I reframe situations from stressful to challenging?
 Self-Control: Keeping disruptive emotions and impulses in check
 Trustworthiness: Maintaining standards of honesty and integrity
 Conscientiousness: Taking responsibility for personal
performance
 Adaptability: Flexibility in handling change
 Innovation: Being comfortable with novel ideas, approaches, and
new information.
Social
Awareness
The ability to understand the emotional makeup of people; skill in
treating people according to their emotional reactions.
Do I express empathy?
How do I recognize and respond appropriately to the emotions of others?
 Understanding others: Sensing others feelings and perspectives, and
taking an active interest in their concerns
 Developing others: Sensing, anticipating, and recognizing others’
development needs and bolstering their abilities
 Service Orientation: Anticipating, recognizing, and meeting customer
needs
 Leveraging diversity: Cultivating opportunities through different kinds of
people
 Political awareness: Reading a group’s emotional currents and power
relationships
Social
Skills
Communication
Active Listening
Assertion
Conflict mgmt
Interpersonal skills,
Trust and intimacy
Summary
 While all the elements of emotional
intelligence are critical, they are all built on
self-awareness.
 Learning and change starts with becoming
aware of ourselves.
 We have to manage ourselves (self-
awareness, self-control, self-motivation) before
we can manage our relationships with others.
 The interactions among self-awareness, self-
management, and empathy make diagnosing
the root cause more difficult.

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Emotional Intelligence Components {HR}

  • 2. Today’s Environment Pressure to grow Internal and external competition Increased work hours Increase in technological complexity High level of stress Lack of balance in life
  • 3. Why Leaders Fail Rigidity: They are unable to adapt to change. They are unable to take in or respond to feedback about the traits they need to change. Poor Relationships: They alienate those they work with by being too harshly critical, manipulative, insensitive, overly demanding or untrustworthy
  • 4. EQ Predicts Top Performance  An analysis of over 300 top-level executives from 15 global companies found that 6 emotional competencies distinguished stars from average performers: Influence, team leadership, organizational awareness, self-confidence, achievement drive, and leadership.
  • 5. What is Emotional Intelligence? Factors that are related to success in life Helps us understand why some people do well in life while others fail Distinct from IQ (Cognitive Intelligence)
  • 6. Emotions are reactions to an object, not a trait. They are object specific. You show your emotions when you are happy about something, angry at someone, afraid of something. Moods, on the other hand,are not directed at an object. Emotions, turn into moods, when we loose focus of the object.
  • 7. Types of Emotions Positive primary emotions –  love /affection, happiness/ joy / cheerfulness, surprise/ wonder / shock Negative primary emotions – fear, sadness, anger, disgust, shame
  • 8.  Positive impact of optimism on health-  Perseverance  Achievement  Motivation for success  Pessimism leads to  Passivity  Failure  Social isolation  Even depression
  • 9. Definition of EI The ability to monitor one’s own and other’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.  John Mayer. PhD. And Peter Salovey, PhD.
  • 10. What EI is not Cognitive Intelligence (IQ) Aptitude Achievement Vocational Interest Personality Static - Results can change over time
  • 11. Brief History  1936 (Robert Thorndyke) - “social intelligence  1940 (David Wechsler) - “non intellective intelligence”  1980 (Reuven Bar-On) - the concept of “EQ”  1983 (Howard Gardner) - “personal intelligence”  1989 (John Mayer & Peter Salovey) - “Emotional Intelligence”  1995 (Daniel Goleman) -popularized Emotional Intelligence
  • 12. Emotional Intelligence Framework Self Awareness Who am I & what are my potential dev areas? Social Awareness How can I understand & value others? Self Management How can I regulate my emotions ? Social Skills How do I build teams & relationships? Awareness Actions Self Others
  • 13. Self Awareness Self-Awareness – the ability to recognize and understand your moods, emotions, and drives (as well as values and goals) as well as their impact on others. People who have it are neither overly critical or unrealistically hopeful. What am I feeling? What is going on within me? How does that impact others? Emotional Awareness: Recognizing one’s emotions and their effects Accurate Self-assessment: Knowing one’s strengths and weaknesses Self-confidence: A strong sense of one’s self-worth and capabilities
  • 14. Self Management Self-Regulation – the ability to control or redirect disruptive impulses and moods; the propensity to suspend judgment – to think before acting. What are my emotional triggers? Am I accepting responsibility for choosing my own emotional responses? Do I reframe situations from stressful to challenging?  Self-Control: Keeping disruptive emotions and impulses in check  Trustworthiness: Maintaining standards of honesty and integrity  Conscientiousness: Taking responsibility for personal performance  Adaptability: Flexibility in handling change  Innovation: Being comfortable with novel ideas, approaches, and new information.
  • 15. Social Awareness The ability to understand the emotional makeup of people; skill in treating people according to their emotional reactions. Do I express empathy? How do I recognize and respond appropriately to the emotions of others?  Understanding others: Sensing others feelings and perspectives, and taking an active interest in their concerns  Developing others: Sensing, anticipating, and recognizing others’ development needs and bolstering their abilities  Service Orientation: Anticipating, recognizing, and meeting customer needs  Leveraging diversity: Cultivating opportunities through different kinds of people  Political awareness: Reading a group’s emotional currents and power relationships
  • 17. Summary  While all the elements of emotional intelligence are critical, they are all built on self-awareness.  Learning and change starts with becoming aware of ourselves.  We have to manage ourselves (self- awareness, self-control, self-motivation) before we can manage our relationships with others.  The interactions among self-awareness, self- management, and empathy make diagnosing the root cause more difficult.