This white paper discusses operational excellence and how it can be leveraged as a new source of profitability and competitive advantage. It defines operational excellence as achieving efficiency through continuous improvement of business processes. The paper argues that operational excellence must be aligned with strategy to be most effective, and that integrating people, processes, and technology enables this alignment and drives optimal performance. Research findings show that companies achieving such alignment through a strategy management system outperform their peers.
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Operational Excellence: The New Lever for Profitability and Competitive Advantage
1. A PALLADIUM GROUP WHITE PAPER
Operational
Excellence:
The New Lever
for Profitability
and Competitive
Advantage
January 2009
Randall H. Russell, VP/director of research, Palladium Group, Inc.
Janice I. Koch, editor, Balanced Scorecard Report