Join Joanne Lee, Head of Recruitment, who will be looking at how Capco are using on-line group chat to engage with specialist scarce talent. Through peer-to-peer engagement Capco are building their brand within target markets and promoting the exciting work they’re doing and innovation they are bringing to the industry, without pushing a pure recruitment message.

1. Moving from monologue to dialogue
How Capco are using chat to build their employer brand in
specialist markets
Jo Lee, Capco and Jodie Grove, Meet & Engage

2. Capco is a global business and technology consultancy dedicated to the
financial services industry. We focus on complex change, and excel at the
intersection of business and technology, and deliver distinctive solutions to help
our clients’ meet and overcome the challenges of today and tomorrow.
We consistently deliver these core tenets as part of our brand:
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3. We help our clients transform and advance their businesses, increase revenue, manage risk and regulatory change to ultimately
reduce costs and enhance control. We deliver unique mix of world-class technology and business support, and are passionate
about helping you transform and grow your business in an ever-evolving industry.
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4. CAPCO DIGITAL
At Capco, we believe digital is driving a new way of doing business. Therefore, a holistic digital strategy
should be integrated into all organizational activities. To be successful, organizations need a clear digital
vision, a redefined operating model and an agile approach to delivering innovative solutions.
• Digital Strategy
• Customer-centric Experience Design
• Digital Wealth
• Digital Creation and Innovation
• Digital and API Banking
BUSINESS CHANGE AND COST TRANSFORMATION
Uniquely, Capco combines deep industry expertise with an unmatched ability to execute transformative
business and operational change, and apply cost-takeout strategies, through innovative methodologies
and delivery excellence.
• Strategic Advisory
• Business Growth Strategies
• Change Acceleration
• Intelligent Agile Design
• Strategic Cost Transformation
• Payment Strategy Transformation
• Core Banking Transformation
FINANCE, RISK AND COMPLIANCE
For banks, new regulations increase complexity and cost. Through guiding and implementing FRC
strategies operationally and harnessing new and emerging technologies for RegTech, Capco has built a
reputation of empowering clients to turn compliance into a competitive advantage.
• Financial Crime
• Regulatory Reporting
• Consolidated Audit Trail
• Finance and Risk Convergence
• CCAR / DFAST
• Cyber Risk
• Retirement DOL
EXAMPLES OF SOLUTION OFFERINGS
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5. • Data Science and Analytics
• Data Visualization
• Data Strategy and Transformation
• Data Supply Chain
DATA AND TECHNOLOGY SOLUTIONS
Capco helps firms enable data-driven decision-making through the areas of machine learning, predictive
models, text analytics and classification, image recognition, language translation, and process
automation. With deep knowledge of the latest modeling and big data processes and technology trends,
Capco delivers best-in-class solutions to complex data and analytics endeavors.
TECHNOLOGY DELIVERY
In today’s ever-changing environment, your technology journey must be state-of-the-art and future-
looking. Our focus and deep expertise in financial services helps us create, build and deploy front-to-
back offerings, allowing us to provide end-to-end support to financial institutions seeking to rapidly
integrate innovation.
• Digital Architecture
• Digital Engineering
• Enterprise Payments
• Agile Transformation
• Systems Integration
EXAMPLES OF SOLUTION OFFERINGS
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6. WHAT IS MEET & ENGAGE?
Branded, moderated group, 121 and private group chat

7. DATA AND MEASUREMENT

8. CANDIDATE JOURNEY
One of the key items on the recruitment agenda in 2017 was to improve the candidate journey,
candidates want information at their finger tips, and Meet and Engage has enabled us to compete in a
busy market place and use technology to do this.
EMPLOYER BRAND
Capco is well known in the FS market for our established business areas, but with the growth and
strategic vison of the company we want to elevate the brand and give candidates more insight to get to
know us as a business and know our people.
ATTRACTION
The platform is a great way to attract candidates to learn more about Capco, giving them insight to the
way we work and the opportunity to speak to our people gaining insight into pour unique Culture.
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WHY MEET & ENGAGE?
We wanted to partner with Meet & Engage to help build our employer brand and transform the way we interact with our candidates both
current and future.

9. PASSIVE CANDIDATES
We introduced monthly sessions with our business leaders, giving passive candidates the opportunity to
engage with Capco and find out more about our business and strategic direction before they apply
formally on line.
CURRENT PIPELINE
We have introduced bi weekly Q&A sessions with all candidates who are in our current process. The live
chat is a creative way to give candidates the opportunity to ask recruiters questions about the process
and Capco over all.
INTERNALLY
We are currently piloting internal conversations to keel the business involved with “Partner Spotlights” .
Enabling our current employee community to stay in touch and meet our leadership team and voice their
opinions. Many of our consultants are based on client site so it’s a great way to keep in touch.
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HOW WE USE MEET & ENGAGE
Technology and innovation is key for Capco and we wanted to ensure the platform we use was easy and interactive, and we good use with candidates and
internally.

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13. HOW HAS MEET & ENGAGE IMPROVED THE PROCESS?
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Candidates are engaged throughout the process
Net promoter scores have improve to a score of +79, with candidates giving positive feedback
participating in the live chats
Great awareness of Capco Brand and the areas in which we work
Candidates gaining insight to Capco Culture
Current employees given the opportunity to voice their opinions and keep in touch

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