Se ha denunciado esta presentación.
Utilizamos tu perfil de LinkedIn y tus datos de actividad para personalizar los anuncios y mostrarte publicidad más relevante. Puedes cambiar tus preferencias de publicidad en cualquier momento.

Center of Excellence (CoE)

46 visualizaciones

Publicado el

This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
https://flevy.com/browse/business-document/center-of-excellence-coe-3764

DOCUMENT DESCRIPTION

This presentation takes you through the thinking and delivery of a Centre of Excellence (CoE). It contains valuable information to firstly help you build the business case for the CoE. It then examines the various delivery models that can be utilised. Additionally it provides a breakdown of the roles and responsibilities needed within and around the CoE. It has an extensive appendix that provides valuable additional materials to help with the details of the construction.

Publicado en: Empresariales
  • Hi everyone, You can download the full document here: https://flevy.com/browse/business-document/center-of-excellence-coe-3764
       Responder 
    ¿Estás seguro?    No
    Tu mensaje aparecerá aquí
  • Sé el primero en recomendar esto

Center of Excellence (CoE)

  1. 1. How to deliver a Centre of Excellence Generic construct February 2019
  2. 2. 3 Centre of Excellence Everybody understands the state of the project(s)Everybody understands the state of the project(s) Established cadence and communications across program Established cadence and communications across program Projects delivered on time and meeting the requirements of the business Projects delivered on time and meeting the requirements of the business Delivering planned value and addressing risk management requirements. Delivering planned value and addressing risk management requirements. Agility of the Business is meetAgility of the Business is meet Aligning technology project with strategic organizational goals Aligning technology project with strategic organizational goals Costs are kept under controlCosts are kept under control Projected vs. actual budget used, value derived.Projected vs. actual budget used, value derived. Drivers for CoE? Drives Competitive AdvantageDrives Competitive Advantage Delivering Business solutions at the speed of the BusinessDelivering Business solutions at the speed of the BusinessThis document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  3. 3. 6 Centre of Excellence Agenda Introduction Benefit of CoE CoE Models CoE Lifecycle & Processes CoE Roles & Responsibilities Summary This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  4. 4. 9 Centre of Excellence Enables Timely Delivery CoEs drive process execution so that you can identify, prioritize, assign, execute, and communicate while leveraging people, processes, knowledge, and technology and at the same time delivering real value to the Business. KnowledgePeople Processes Technology This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  5. 5. 12 Centre of Excellence Agenda Introduction Standards Benefit of CoE CoE Models CoE Lifecycle & Processes CoE Roles & Responsibilities Summary This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  6. 6. 15 Centre of Excellence Confederated Model – Benefits and Challenges Informal command and control. Independent Business Units, subsidiaries, or companies. Controlling company builds applications consumed by other companies. Controlling company provides best practice advice. Harder to develop Global / Regional Business processes. Best practices many be lost. Possible environment explosion Companies Architectural standards may not be adhered to. Support costs Benefits Challenges Confederated This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  7. 7. 18 Centre of Excellence Agenda Introduction Standards Benefit of CoE CoE Models CoE Lifecycle & Processes CoE Roles & Responsibilities Summary This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  8. 8. 21 Centre of Excellence • ProgramCharter(NorthStar) DefineKPI(Definesuccess metricsstrategy) • BusinessBacklog Enduserfeedbackloop • TechnologyReleaseManagement • Collaboration & Communication Acorn Processes This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  9. 9. 24 Centre of Excellence Establish change control processes Fundamental to any successful program is to have a well documented change management process in place. There are 2 major streams to change management Business, It is important for the business to own the decision criteria for the prioritisation of the Business backlog, this should be based on the clearly defined goals and strategies documented within the program charter. (The same criteria should be used to decide on the end user feedback, but remember adoption) Technology, the customer should implement an enterprise development/configuration process which will automate all changes from development, test, UAT, production using freely available tools which can be used by all current and future implementation partners. Also you should clearly document what can be changed in production. It is also important to have a well documented roadmap when business goals will be achieved, this roadmap should be widely communicated to all dependant programs & teams so they can plan & deliver their components on time This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  10. 10. 27 Centre of Excellence Technology Change Management Many organisations have well established SDL processes (Software development lifecycle), however when they start using Cloud technologies, they ignore these best practices and processes. In the discussion around the core processes this one is about getting the customer to consider implement some of their on premise best practices to the cloud such as testing The core processes of technology change management will be discussed in other processes Development Processes Establish Change Control Processes Establish Environment Management Develop RoadmapThis document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  11. 11. 30 Centre of Excellence What are the Crucial “Starter Set” Assets to Focus On? Solution Architecture Data Strategy Security & Data Sharing Model Development Standards & Best Practices Data Integration Approaches & Execution Change Management CoE Drives Innovation This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  12. 12. 33 Centre of Excellence What are the Skills Required for Key CoE Roles? Enterprise Architecture Platform technical Object-oriented design Enterprise strategy Data strategy Project Management Agile methodology Adoption strategies Managing upwards Scope Management Business Analysis 360º understanding Value management Business Architecture Business Engagement This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  13. 13. 36 Centre of Excellence Key Roles & Responsibilities Day-to-Day Architectural Develops the Solution, technical and data architecture Own the relationship with the Enterprise architectural tier Defines the application standards Adoption/Training Responsible for user on-boarding and adoption Responsible for overall curriculum & training strategy Owns the communication plan Support Defines the on-going support model Manages the end-user support Qualifies defects/enhancements for change control board This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  14. 14. 39 Centre of Excellence Everybody understands the state of the project(s)Everybody understands the state of the project(s) Established cadence and communications across program Established cadence and communications across program Projects delivered on time and meet the requirements of the business Projects delivered on time and meet the requirements of the business Dashboard/KPIs re: schedules, dependencies, etc. Dashboard/KPIs re: schedules, dependencies, etc. Adoption is highAdoption is high Gauge adoption and usageGauge adoption and usage Costs are kept under controlCosts are kept under control Projected vs. actual budget used, value derived, etc. Projected vs. actual budget used, value derived, etc. What are the Indicators of a Successful CoE? Best practices are reused & updatedBest practices are reused & updated Regular architectural and project reviews reinforce best practices Regular architectural and project reviews reinforce best practicesThis document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  15. 15. 42 Centre of Excellence CoE Summary The process to manage governance Essential to enable innovation This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  16. 16. 45 Centre of Excellence Establish change control processes Fundamental to any successful program is to have a well documented change management process in place. There are 2 major streams to change management Business, It is important for the business to own the decision criteria for the prioritization of the Business backlog, this should be based on the clearly defined goals and strategies documented within the program charter. (The same criteria should be used to decide on the end user feedback, but remember adoption) Technology, the customer should implement an enterprise development/configuration process which will automate all changes from development, test, UAT, production using freely available tools which can be used by all current and future implementation partners. Also you should clearly document what can be changed in production. It is also important to have a well documented roadmap when business goals will be achieved, this roadmap should be widely communicated to all dependant programs & teams so they can plan & deliver their components on time This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  17. 17. 48 Centre of Excellence Conduct stakeholder analysis You need to highlight ALL key stakeholders. This may involve other business units, especially if you have complex integrations etc. It is very important to engage with the senior business leaders to secure their buy in and understand their requirements and KPI. Note there may be conflicting requirements Especially with global processes Create a Executive steering group which will help to resolve conflicts and set direction They should approve the Program Charter Remember end to end readiness, that means you may need to engage the stakeholders of the back end systems to line up delivery schedules and ongoing support Note: a totally lead IT project will be unsuccessful but Not forgetting key IT stakeholders eg secure & dataThis document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  18. 18. 51 Centre of Excellence Define long-term data management strategy As your data volumes grow, what is the strategy to export/delete old data. Also which fields need to be audited? Which system is the “system of record” for each data item System of record, which data fields are the system of record, if any. Note many of our customers are developing a single customer master Data Architecture, it is very important to follow the companies data architecture, remember to keep to Object based systems, so consider keeping the Standard objects as standard and possible and use Customer object to hold the supplemental data Data Migration, if you are migrating data for your new project, its important to start developing your migration strategy from Day1 since minor changes to the data model may make migration simpler Security & Compliance, need to define which fields need to be audited and encrypted Integration & Data half-life: No system is an island, so its is important to have a clear integration strategy and use the correct tool based on the data half life. As your data volumes grow do you need all your records on-line, so need an archiving strategy This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  19. 19. 54 Centre of Excellence Business Backlog Due to the nature of the development platforms, you are able to deliver solutions to the business very rapidly. To achieve a high business value transaction, then the business needs to own the backlog and hence the user stories Using the Charter & KPI, the business need to priorities the user stories IT need to help in the sizing of the user stories and what can be delivered in each release based on IT capacity If the Business has a practically requirement which can’t be met due to IT capacity constraints, they can develop a business case to secure addition funding for this requirement which will allow IT to increase their capacity. This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  20. 20. 57 Centre of Excellence Administrators What's the overall structure of your admins and their R&R, including delegated admins? (Who has access to production and/or sandboxes) What is the R&R of your administrators Adhoc training Development of reports and dashboards User management Data quality management Minor development Should limit the number of full Admins per environment to 2 (DR requirements) per Geo and use the delegated admin role for the other admins Note Admins should not be moving changes into production, this should be done by operations This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/centre-of-excellence-3764
  21. 21. 1 Flevy (www.flevy.com) is the marketplace for premium documents. These documents can range from Business Frameworks to Financial Models to PowerPoint Templates. Flevy was founded under the principle that companies waste a lot of time and money recreating the same foundational business documents. Our vision is for Flevy to become a comprehensive knowledge base of business documents. All organizations, from startups to large enterprises, can use Flevy— whether it's to jumpstart projects, to find reference or comparison materials, or just to learn. Contact Us Please contact us with any questions you may have about our company. • General Inquiries support@flevy.com • Media/PR press@flevy.com • Billing billing@flevy.com

×