This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here https://flevy.com/browse/business-document/enterprise-social-software--enterprise-2-0-maturity-matrix-3628 DOCUMENT DESCRIPTION Enterprise social software or Enterprise 2.0, comprises of social software used in wide ranging business contexts. It includes social and networked modifications to corporate intranets and other classic platforms used by large companies to organise their communications internally and externally. Enterprise social software reflects the trends of the external WWW-based experiences and replicates that within the organization's scope.

1. Enterprise Social Software
Maturity Matrix
R. Bradley Consulting
November 2018

2. 3
E2.0 / Enterprise Social Software Maturity Matrix
Usage Advice
With the stakeholders ask them to position into matrix where they believe the
maturity of the organisation is for the various elements both now (indicated by the
Red lines) and future given the need if an ideal solution were available. This
provides a clear guidance on the maturity of services the strategic solution needs to
provide and the gaps in the current. You can tune the elements and categories
based on the individual use if needed.
Enterprise Social
Software Maturity
Model
1
Reactive
2
Basic
3
Emerging
4
Expanded
5
Pervasive
Culture
Suspicion of those
sharing information
Collaboration passively
accepted
Good behavior
rewarded
Careers of non-
participants suffer
Sharing, innovation
engrained
Adoption Spotty
Wide e-mail use; little
beyond that
Uneven uptake
of several options
Wide usage, with mix
of basic and advanced
Universal adoption
Integration None
Common directory for
e-mail, IM, etc.
Some point-to-point
links
Linked to several high-
profile applications
Embedded in context
to all enterprise apps
Governance
No defined policies or
procedures
Publicized list of
prohibitions
First version of policy
issued, with examples
Second issue of policy,
with purpose
Policy is self-enforced
due to high awareness
Deployment
Decentralized , on
premises only
Mostly
centralized, on
premises
Centralized, on
premises
Centralized, hybrid
Centralized, hybrid,
segmented
Services E-mail only
E-mail, plus 1 or 2
communication options
Basic suite, plus initial
social software options
Full suite, plus some
point solutions
Rich toolset, including
user-chosen options
Deployement
bredth
Only to those who
make demands
E-mail to most; little
otherwise
Basic suite for all;
others must ask or fund
Flexible process in
place for wide
deployment
Universal access to
what users need
Infrastructure
management
Reactive, ad hoc
processes. Fire-fighting
Basic services only,
centrally managed
Initial process, service
levels established
Best practices widely
adopted
Support practices align
with LOB activities
Enterprise Social
Software Maturity
Model
1
Reactive
2
Basic
3
Emerging
4
Expanded
5
Pervasive
Culture
Suspicion of those
sharing information
Collaboration passively
accepted
Good behavior
rewarded
Careers of non-
participants suffer
Sharing, innovation
engrained
Adoption Spotty
Wide e-mail use; little
beyond that
Uneven uptake
of several options
Wide usage, with mix
of basic and advanced
Universal adoption
Integration None
Common directory for
e-mail, IM, etc.
Some point-to-point
links
Linked to several high-
profile applications
Embedded in context
to all enterprise apps
Governance
No defined policies or
procedures
Publicized list of
prohibitions
First version of policy
issued, with examples
Second issue of policy,
with purpose
Policy is self-enforced
due to high awareness
Deployment
Decentralized , on
premises only
Mostly
centralized, on
premises
Centralized, on
premises
Centralized, hybrid
Centralized, hybrid,
segmented
Services E-mail only
E-mail, plus 1 or 2
communication options
Basic suite, plus initial
social software options
Full suite, plus some
point solutions
Rich toolset, including
user-chosen options
Deployement
bredth
Only to those who
make demands
E-mail to most; little
otherwise
Basic suite for all;
others must ask or fund
Flexible process in
place for wide
deployment
Universal access to
what users need
Infrastructure
management
Reactive, ad hoc
processes. Fire-fighting
Basic services only,
centrally managed
Initial process, service
levels established
Best practices widely
adopted
Support practices align
with LOB activities
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/enterprise-social-software--enterprise-2-0-maturity-matrix-3628

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