UX Days 2019 by Flupa - Conférence : Laure Constantinesco et Chloé Girard

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UX Days 2019 - Journée des Conférences du vendredi 21 juin 2019 - Conférence de Laure Constantinesco et Chloé Girard : Leroy Merlin L'Appart : comment mettre de l'UX dans un magasin de bricolage

Design

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Comment mettre de l’UX
dans un magasin de bricolage ?
Retour d'expérience :

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Georges Alves
Responsable
Organisation Métier,
Leroy Merlin
Il était une fois ...
Nous voulons lancer
un nouveau concept
d’espace marchand
et serviciel en centre ville

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Place Françoise Dorin
Paris 17ème
Batignolles

OCTO © 2018 - Reproduction interdite sans autorisation écrite préalable
Formaliser Dérisquer Coacher
Nos Challenges

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Challenge 1 :
Formaliser

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Immersions Terrain
Le quartier “historique”
des Batignolles
Le nouveau quartier
Clichy-Batignolles
L’autre 17ème

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Personas

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Cas d’usage
7 jours
5 Cas d’usage
priorisés
3 Ateliers réalisés avec
l’équipe LM1 Lab

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Service Blueprints

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Kit d’outil collaborateurs

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Challenge 2 :
Dérisquer

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Août 2018

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Jeux de rôles

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Lever les risques

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Tests Utilisateurs
Dov, notre
prototype vivant !
Marie-Solveig , notre Guerilla
testeuse !

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répétition
GÉNÉRALE

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Challenge 3 :
Coacher

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Approche RH innovante
# Formation
# Recrutement

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# HEART : client
Métriques UX
# EEA : collaborateur

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Coaching
# Nouveau
Cas d’usage
# Coaching
des équipes

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inattendu
L'

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Manifeste

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Personas

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Personas

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Apparts VS Showrooms

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Le mot du client...
Le lab d’innovation
de Leroy Merlin,
Georges Alves
Responsable
Organisation Métier,
Leroy Merlin
c’est notre magasin !

OCTO Part of Accenture Digital © 2019 - All rights reserved 31
MERCI

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Comment mettre de l’UX
dans un magasin de bricolage ?
Chloé Girard
UX Designer
chgi@octo.com
Laure Constantinesco
UX Designer
laco@octo.com
octo.com
blog.octo.com

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