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Human Performance Technology
The Dawn of a New Era
Fred Nickols, CPT
Arizona ISPI Meeting
April 6, 2011
Copyright Fred Nickols 2011 1
A Note about Notes
A copy of this presentation is available at:
http://www.nickols.us/AZISPI2011.pdf
Copyright Fred Nickols 2011 2
Introduction & Overview
• The End of the Old Era
– A shift in the nature of work & working
– A shift in the locus of control
– A need for some new models & a new approach
• The Dawn of the New Era
– Some models – performance & organizations
– Some examples & ideas
– Some discussion
Copyright Fred Nickols 2011 3
The Disappearing Farmer
Copyright Fred Nickols 2011 4
The Changing Workforce
Copyright Fred Nickols 2011 5
The Knowledge Worker
“No one can direct him. He has to direct himself. He is
the guardian of his own standards, of his own
performance, and of his own objectives.”
Peter Drucker
Management (1973)
Copyright Fred Nickols 2011 6
What Was It?
It wasn’t a shift to knowledge work!
Copyright Fred Nickols 2011 7
It Was a Shift
From…
– materials-based,
– easily observed,
– prefigured working
activities
To…
– information-based,
– difficult to observe,
– configured working
activities
Copyright Fred Nickols 2011 8
The Mix of Work
Copyright Fred Nickols 2011 9
Industrial Era to Modern Times
Copyright Fred Nickols 2011 10
The Upshot of the Shift
• We can no longer engineer their performance
• They must engineer their own performance
• Performance engineering must be woven into
the fabric of the organization; it must become
a pervasive and robust capability
• HPT practitioners can help with that but we
need new models and a new approach
Copyright Fred Nickols 2011 11
Performance Engineering Model
Copyright Fred Nickols 2011 12
The Performance Pyramid
Copyright Fred Nickols 2011 13
The Individual Level
Copyright Fred Nickols 2011 14
A Performance Problem
Copyright Fred Nickols 2011 15
In An Ideal World
Copyright Fred Nickols 2011 16
The Reality
Copyright Fred Nickols 2011 17
From Proximate to Ultimate
Copyright Fred Nickols 2011 18
Registration to Employment
Copyright Fred Nickols 2011 19
The Load Rate Problem
Copyright Fred Nickols 2011 20
Individual Performance Factors
Copyright Fred Nickols 2011 21
The Process Level
Copyright Fred Nickols 2011 22
Applicant as Processor
Copyright Fred Nickols 2011 23
Process Level Questions
Copyright Fred Nickols 2011 24
The Organizational Level
Copyright Fred Nickols 2011 25
A Recurring Cycle of Events
Copyright Fred Nickols 2011 26
Recap
Copyright Fred Nickols 2011 27
Discussion
Copyright Fred Nickols 2011 28
Related Resources
• Manage Your Own Performance: No One Else
Can
• Inside the Process Box
• Fit & Fitness: The Yin & Yang of Sustainability
Copyright Fred Nickols 2011 29
Contact Information
Copyright Fred Nickols 2011 30
Fred Nickols
Managing Partner
Distance Consulting, LLC
1558 Coshocton Ave – 303
Mount Vernon, OH 43050
(740) 504-0000
Some Related Matters
• Performance Architecture
• Contributions & Inducements
• The Control of Discretionary Effort
• The Control Problem
Copyright Fred Nickols 2011 31
Performance Architecture
Copyright Fred Nickols 2011 32
Contributions-Inducements
Copyright Fred Nickols 2011 33
The Control of Discretionary Effort
Copyright Fred Nickols 2011 34
The Control Problem
Copyright Fred Nickols 2011 35
The Control Problem (cont’d)
Copyright Fred Nickols 2011 36

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Arizona ispi apr 6 2011