SlideShare una empresa de Scribd logo
1 de 18
Descargar para leer sin conexión
INNOVASJON I OFFENTLIG SEKTOR
Foredrag for ARK 2017 “Arkitektur som understøtter digitalisering”
Christian Holmboe & Francis D’Silva
27. april 2017
TOPICS FOR THIS TALK
DIGITALIZATION + STATE OWNERSHIP = INNOVATION IN THE MARKET?
Source: “Founders’ appeal” (Gründeropprop) https://medium.com/@digitalfrode/ny-vekst-for-norge-f6b17d363d9a
• Norwegian State’s strategic
ownership in Norwegian businesses
#eierstyring
• Automation of knowledge-based
work is driving public service
agencies to better serve the
market #disruption
• New rules for Innovative
Procurement effective Jan 1st 2017
encourage innovation and agility
• Work with innovation and
enterprise architecture have
similar skills and responsibilities -
particularly for transformation
planning #cityplanning
DIGITALIZATION + STATE OWNERSHIP = INNOVATION IN THE MARKET?
Source: “Founders’ appeal” (Gründeropprop) https://medium.com/@digitalfrode/ny-vekst-for-norge-f6b17d363d9a
• Norwegian State’s strategic
ownership in Norwegian businesses
#eierstyring
• Automation of knowledge-based
work is driving public service
agencies to better serve the
market #disruption
• New rules for Innovative
Procurement effective Jan 1st 2017
encourage innovation and agility
• Work with innovation and
enterprise architecture have
similar skills and responsibilities -
particularly for transformation
planning #cityplanning
IN A DIGITAL SOCIETY, CONSUMERS SET THE BAR FOR THE SERVICE EXPERIENCE -
BUSINESSES AND GOVERNMENT AGENCIES MUST RESPOND ACCORDINGLY
Engaging and effortless interactions
Trusted and seamless connections
Citizen Customer
The
consumer
experience
The
enterprise
response
BusinessGovernment Agency
Businesses
• For profit and
volunteer/non-profit
• Government owned*
Governance
• Local - Regional
• Central
• Business Associations
Consumers
COLLABORATION BETWEEN PUBLIC SERVICE AGENCIES AND BUSINESSES CAN
DRIVE VALUE CREATION IN SOCIETY AND ENSURE PRIVACY AND TRANSPARENCY
* The public sector can be segmented as government and public corporations. The “government” segment consists of regulatory functions and enterprise that
provide a broad range of public services. The “public corporations” segment owns and operates enterprises that are engaged in activities that the market would
operate in; these enterprises are either wholly owned or partially controlled by the government. https://www.ssb.no/offentlig-sektor/offentlige-finanser
WHAT IS INNOVATION IN THE PUBLIC SECTOR?
“The process of translating
an idea or invention into a
good or service that creates
value”
…idea must be replicable at an economical cost and
must satisfy a specific need.
Innovation involves deliberate application of
information, imagination and initiative in deriving
greater or different values from resources, and
includes all processes by which new ideas are
generated and converted into useful products.
http://www.businessdictionary.com/definition/innovation.html
• The Doblin Framework can help explore opportunities in
public service innovation
• Innovation is not invention
• Innovation is about implementation
INNOVATION STARTS WITH AN UNDERSTANDING OF THE ENTERPRISE - ITS VALUE
PROPOSITION, CAPABILITY AND ROADMAP
This framework acts as an umbrella to capture and simplify a number of frameworks like: TOGAF, Osterwalder Canvas, ITIL, COBIT and PRINCE2. Innovation frameworks
like AT ONE (Service Design) and corresponding tools and techniques will be an integral part of the framework.
Value proposition («for who and with what»)
Delivery Capability («how and with who/what»)
Constituents Offerings
Services
Capabilities Organisation
Systems
Infrastructure
Roadmap («what and what
pace/when»)
Objectives, goals and
Constraints
Outcomes, results and
deliverables
Initiatives and projects
Vision
and
Strategy
«Why
and
How»
PEST
The visionaries
From left: Erik Fossum – Brønnøysund Register Centre, Svein Longva –
Statistics Norway and Bjarne Hope – Norway Tax
WHAT IS INNOVATION IN THE PUBLIC SECTOR?
“The process of translating
an idea or invention into a
good or service that creates
value”
…idea must be replicable at an economical cost and
must satisfy a specific need.
Innovation involves deliberate application of
information, imagination and initiative in deriving
greater or different values from resources, and
includes all processes by which new ideas are
generated and converted into useful products.
http://www.businessdictionary.com/definition/innovation.html
• The Doblin Framework can help explore opportunities in
public service innovation
• Innovation is not invention
• Innovation is about implementation
WHAT IS INNOVATION IN THE PUBLIC SECTOR?
“The process of translating
an idea or invention into a
good or service that creates
value”
…idea must be replicable at an economical cost and
must satisfy a specific need.
Innovation involves deliberate application of
information, imagination and initiative in deriving
greater or different values from resources, and
includes all processes by which new ideas are
generated and converted into useful products.
http://www.businessdictionary.com/definition/innovation.html
• The Doblin Framework can help explore opportunities in
public service innovation
• Innovation is not invention
• Innovation is about implementation
DET ER FORSKJELL PÅ MÅL OG FORMÅL
(THERE’S A DIFFERENCE BETWEEN GOAL AND PURPOSE)
INNOVATION STARTS WITH AN UNDERSTANDING OF THE ENTERPRISE - ITS VALUE
PROPOSITION, CAPABILITY AND ROADMAP
This framework acts as an umbrella to capture and simplify a number of frameworks like: TOGAF, Osterwalder Canvas, ITIL, COBIT and PRINCE2. Innovation frameworks
like AT ONE (Service Design) and corresponding tools and techniques will be an integral part of the framework.
Value proposition («for who and with what»)
Delivery Capability («how and with who/what»)
Constituents Offerings
Services
Capabilities Organisation
Systems
Infrastructure
Roadmap («what and what
pace/when»)
Objectives, goals and
Constraints
Outcomes, results and
deliverables
Initiatives and projects
Vision
and
Strategy
«Why
and
How»
PEST
WE DO AS WE’VE ALWAYS DONE
Tørke
høy
Lage
fór
Evolution is about improving existing processes
Innovation is about implementing new processes
UNDERSTAND THE ENTERPRISE’S ECOSYSTEM
SIMPLE AND SAFE TO
REPORT DIGITALLY
SAVING THE BUSINESS
COMMUNITY MORE
THAN €100 MILLION
ANNUALLY
TAKK FOR OSS!
Francis D’Silva
francis.dsilva@acando.no
Christian Holmboe
christian.holmboe@acando.no
25

Más contenido relacionado

Similar a Innovation in the public sector/Innovasjon i offentlig sektor

Using Business Architecture to enable customer experience and digital strategy
Using Business Architecture to enable customer experience and digital strategyUsing Business Architecture to enable customer experience and digital strategy
Using Business Architecture to enable customer experience and digital strategyCraig Martin
 
INNOVATION MANAGEMENT IN SUPPLY CHAIN LOGISTICS MANAGEMENT - Lecture 1.pptx
INNOVATION MANAGEMENT IN SUPPLY CHAIN  LOGISTICS MANAGEMENT - Lecture 1.pptxINNOVATION MANAGEMENT IN SUPPLY CHAIN  LOGISTICS MANAGEMENT - Lecture 1.pptx
INNOVATION MANAGEMENT IN SUPPLY CHAIN LOGISTICS MANAGEMENT - Lecture 1.pptxHassanHani5
 
Arctic innovation forum kalix 2018 may 31
Arctic innovation forum kalix 2018 may 31Arctic innovation forum kalix 2018 may 31
Arctic innovation forum kalix 2018 may 31Carolina Salazar
 
Alan advantage - company profile
Alan advantage - company profileAlan advantage - company profile
Alan advantage - company profileAlan Advantage
 
Consultation Objectives
Consultation ObjectivesConsultation Objectives
Consultation ObjectivesEd Dodds
 
Implementing innovation frameworks within facilities management contracts
Implementing innovation frameworks within facilities management contractsImplementing innovation frameworks within facilities management contracts
Implementing innovation frameworks within facilities management contractschrisdpayne
 
The Startup Newsroom: Lessons From the Single-Subject News Project: #newsrev ...
The Startup Newsroom: Lessons From the Single-Subject News Project: #newsrev ...The Startup Newsroom: Lessons From the Single-Subject News Project: #newsrev ...
The Startup Newsroom: Lessons From the Single-Subject News Project: #newsrev ...Jake Batsell
 
Open Innovation In Financial Services Innovation Summit 2009
Open Innovation In Financial Services   Innovation Summit 2009Open Innovation In Financial Services   Innovation Summit 2009
Open Innovation In Financial Services Innovation Summit 2009Saine
 
Full Program & Tools to Accelerate an Internal Innovation Project - by Board ...
Full Program & Tools to Accelerate an Internal Innovation Project - by Board ...Full Program & Tools to Accelerate an Internal Innovation Project - by Board ...
Full Program & Tools to Accelerate an Internal Innovation Project - by Board ...Board of Innovation
 
Business architecture & agile architecture
Business architecture & agile architectureBusiness architecture & agile architecture
Business architecture & agile architectureKrzysztof Tomkiewicz
 
NSW Service Design Playbook
NSW Service Design PlaybookNSW Service Design Playbook
NSW Service Design PlaybookPenny Webb-Smart
 
20180201 BBVA marisol menendez
20180201 BBVA marisol menendez20180201 BBVA marisol menendez
20180201 BBVA marisol menendezChris Skinner
 
Open Business Models Workshop
Open Business Models WorkshopOpen Business Models Workshop
Open Business Models WorkshopPaul_Stacey
 
Collaborative Platform for Social Innovation
Collaborative Platform  for Social InnovationCollaborative Platform  for Social Innovation
Collaborative Platform for Social InnovationTogar Simatupang
 
Six hints for building an effective business innovation system
Six hints for building an effective business innovation systemSix hints for building an effective business innovation system
Six hints for building an effective business innovation systemIDaccion
 

Similar a Innovation in the public sector/Innovasjon i offentlig sektor (20)

Using Business Architecture to enable customer experience and digital strategy
Using Business Architecture to enable customer experience and digital strategyUsing Business Architecture to enable customer experience and digital strategy
Using Business Architecture to enable customer experience and digital strategy
 
INNOVATION MANAGEMENT IN SUPPLY CHAIN LOGISTICS MANAGEMENT - Lecture 1.pptx
INNOVATION MANAGEMENT IN SUPPLY CHAIN  LOGISTICS MANAGEMENT - Lecture 1.pptxINNOVATION MANAGEMENT IN SUPPLY CHAIN  LOGISTICS MANAGEMENT - Lecture 1.pptx
INNOVATION MANAGEMENT IN SUPPLY CHAIN LOGISTICS MANAGEMENT - Lecture 1.pptx
 
Arctic innovation forum kalix 2018 may 31
Arctic innovation forum kalix 2018 may 31Arctic innovation forum kalix 2018 may 31
Arctic innovation forum kalix 2018 may 31
 
Alan advantage - company profile
Alan advantage - company profileAlan advantage - company profile
Alan advantage - company profile
 
Consultation Objectives
Consultation ObjectivesConsultation Objectives
Consultation Objectives
 
Implementing innovation frameworks within facilities management contracts
Implementing innovation frameworks within facilities management contractsImplementing innovation frameworks within facilities management contracts
Implementing innovation frameworks within facilities management contracts
 
The Startup Newsroom: Lessons From the Single-Subject News Project: #newsrev ...
The Startup Newsroom: Lessons From the Single-Subject News Project: #newsrev ...The Startup Newsroom: Lessons From the Single-Subject News Project: #newsrev ...
The Startup Newsroom: Lessons From the Single-Subject News Project: #newsrev ...
 
Designing Digital
Designing DigitalDesigning Digital
Designing Digital
 
Innovation
InnovationInnovation
Innovation
 
Open Innovation In Financial Services Innovation Summit 2009
Open Innovation In Financial Services   Innovation Summit 2009Open Innovation In Financial Services   Innovation Summit 2009
Open Innovation In Financial Services Innovation Summit 2009
 
Full Program & Tools to Accelerate an Internal Innovation Project - by Board ...
Full Program & Tools to Accelerate an Internal Innovation Project - by Board ...Full Program & Tools to Accelerate an Internal Innovation Project - by Board ...
Full Program & Tools to Accelerate an Internal Innovation Project - by Board ...
 
Gem innovation
Gem innovationGem innovation
Gem innovation
 
Business architecture & agile architecture
Business architecture & agile architectureBusiness architecture & agile architecture
Business architecture & agile architecture
 
NSW Service Design Playbook
NSW Service Design PlaybookNSW Service Design Playbook
NSW Service Design Playbook
 
20180201 BBVA marisol menendez
20180201 BBVA marisol menendez20180201 BBVA marisol menendez
20180201 BBVA marisol menendez
 
Open Business Models Workshop
Open Business Models WorkshopOpen Business Models Workshop
Open Business Models Workshop
 
EFI2011 Edoardo Colombo
EFI2011  Edoardo  ColomboEFI2011  Edoardo  Colombo
EFI2011 Edoardo Colombo
 
Bill Eggers - Innovation In Government
Bill Eggers - Innovation In GovernmentBill Eggers - Innovation In Government
Bill Eggers - Innovation In Government
 
Collaborative Platform for Social Innovation
Collaborative Platform  for Social InnovationCollaborative Platform  for Social Innovation
Collaborative Platform for Social Innovation
 
Six hints for building an effective business innovation system
Six hints for building an effective business innovation systemSix hints for building an effective business innovation system
Six hints for building an effective business innovation system
 

Más de Francis D'Silva

Hvordan skaper vi et innovasjonsøkosystem 26. Apr 2019
Hvordan skaper vi et innovasjonsøkosystem 26. Apr 2019Hvordan skaper vi et innovasjonsøkosystem 26. Apr 2019
Hvordan skaper vi et innovasjonsøkosystem 26. Apr 2019Francis D'Silva
 
Public Health - An ecosystem approach
Public Health - An ecosystem approachPublic Health - An ecosystem approach
Public Health - An ecosystem approachFrancis D'Silva
 
Speedpitching for eHelse 2019
Speedpitching for eHelse 2019Speedpitching for eHelse 2019
Speedpitching for eHelse 2019Francis D'Silva
 
The Sovereign Digital Platform - Lecture at Altinndagen 2018
The Sovereign Digital Platform - Lecture at Altinndagen 2018The Sovereign Digital Platform - Lecture at Altinndagen 2018
The Sovereign Digital Platform - Lecture at Altinndagen 2018Francis D'Silva
 
The Sovereign Digital Platform - A Strategic Option for Societal Development
The Sovereign Digital Platform - A Strategic Option for Societal DevelopmentThe Sovereign Digital Platform - A Strategic Option for Societal Development
The Sovereign Digital Platform - A Strategic Option for Societal DevelopmentFrancis D'Silva
 
Sovereign Digital Platform - A foundation for building ecosystems
Sovereign Digital Platform - A foundation for building ecosystemsSovereign Digital Platform - A foundation for building ecosystems
Sovereign Digital Platform - A foundation for building ecosystemsFrancis D'Silva
 
Government as a platform - A historical and architectural analysis
Government as a platform - A historical and architectural analysisGovernment as a platform - A historical and architectural analysis
Government as a platform - A historical and architectural analysisFrancis D'Silva
 
Statlige Digitale Plattformer
Statlige Digitale PlattformerStatlige Digitale Plattformer
Statlige Digitale PlattformerFrancis D'Silva
 
Innovative procurements - Oslo Business Region 23rd Apr 2015
Innovative procurements - Oslo Business Region 23rd Apr 2015Innovative procurements - Oslo Business Region 23rd Apr 2015
Innovative procurements - Oslo Business Region 23rd Apr 2015Francis D'Silva
 
Innovation@altinn - Plattform for intraprenørskap hos norske virksomheter
Innovation@altinn - Plattform for intraprenørskap hos norske virksomheterInnovation@altinn - Plattform for intraprenørskap hos norske virksomheter
Innovation@altinn - Plattform for intraprenørskap hos norske virksomheterFrancis D'Silva
 
2012 02-08 - virksomhetsarkitektur som verktøy for innovasjon
2012 02-08 - virksomhetsarkitektur som verktøy for innovasjon2012 02-08 - virksomhetsarkitektur som verktøy for innovasjon
2012 02-08 - virksomhetsarkitektur som verktøy for innovasjonFrancis D'Silva
 
The role of patient-portals in hospitals - EU-project "ICT in health"
The role of patient-portals in hospitals - EU-project "ICT in health"The role of patient-portals in hospitals - EU-project "ICT in health"
The role of patient-portals in hospitals - EU-project "ICT in health"Francis D'Silva
 
Digital platforms to drive innovation - platform-thinking and design-thinking
Digital platforms to drive innovation - platform-thinking and design-thinkingDigital platforms to drive innovation - platform-thinking and design-thinking
Digital platforms to drive innovation - platform-thinking and design-thinkingFrancis D'Silva
 
Kapital 2007 digital tjenesteinfrastruktur
Kapital 2007   digital tjenesteinfrastrukturKapital 2007   digital tjenesteinfrastruktur
Kapital 2007 digital tjenesteinfrastrukturFrancis D'Silva
 
Forbrukerorientering av IT - Kapital nov 2007
Forbrukerorientering av IT - Kapital nov 2007Forbrukerorientering av IT - Kapital nov 2007
Forbrukerorientering av IT - Kapital nov 2007Francis D'Silva
 
ISFiT 2011 - final summary
ISFiT 2011 - final summaryISFiT 2011 - final summary
ISFiT 2011 - final summaryFrancis D'Silva
 
Global health @ ISFiT 17th and 18th feb
Global health @ ISFiT 17th and 18th febGlobal health @ ISFiT 17th and 18th feb
Global health @ ISFiT 17th and 18th febFrancis D'Silva
 
Verdifulle fotavtrykk - Dagens Næringsliv 31st Aug 2011
Verdifulle fotavtrykk - Dagens Næringsliv 31st Aug 2011Verdifulle fotavtrykk - Dagens Næringsliv 31st Aug 2011
Verdifulle fotavtrykk - Dagens Næringsliv 31st Aug 2011Francis D'Silva
 
Digital tjenesteinfrastruktur kapital okt 2007
Digital tjenesteinfrastruktur kapital okt 2007Digital tjenesteinfrastruktur kapital okt 2007
Digital tjenesteinfrastruktur kapital okt 2007Francis D'Silva
 
Case study of alumni-run solar energy project
Case study of alumni-run solar energy project Case study of alumni-run solar energy project
Case study of alumni-run solar energy project Francis D'Silva
 

Más de Francis D'Silva (20)

Hvordan skaper vi et innovasjonsøkosystem 26. Apr 2019
Hvordan skaper vi et innovasjonsøkosystem 26. Apr 2019Hvordan skaper vi et innovasjonsøkosystem 26. Apr 2019
Hvordan skaper vi et innovasjonsøkosystem 26. Apr 2019
 
Public Health - An ecosystem approach
Public Health - An ecosystem approachPublic Health - An ecosystem approach
Public Health - An ecosystem approach
 
Speedpitching for eHelse 2019
Speedpitching for eHelse 2019Speedpitching for eHelse 2019
Speedpitching for eHelse 2019
 
The Sovereign Digital Platform - Lecture at Altinndagen 2018
The Sovereign Digital Platform - Lecture at Altinndagen 2018The Sovereign Digital Platform - Lecture at Altinndagen 2018
The Sovereign Digital Platform - Lecture at Altinndagen 2018
 
The Sovereign Digital Platform - A Strategic Option for Societal Development
The Sovereign Digital Platform - A Strategic Option for Societal DevelopmentThe Sovereign Digital Platform - A Strategic Option for Societal Development
The Sovereign Digital Platform - A Strategic Option for Societal Development
 
Sovereign Digital Platform - A foundation for building ecosystems
Sovereign Digital Platform - A foundation for building ecosystemsSovereign Digital Platform - A foundation for building ecosystems
Sovereign Digital Platform - A foundation for building ecosystems
 
Government as a platform - A historical and architectural analysis
Government as a platform - A historical and architectural analysisGovernment as a platform - A historical and architectural analysis
Government as a platform - A historical and architectural analysis
 
Statlige Digitale Plattformer
Statlige Digitale PlattformerStatlige Digitale Plattformer
Statlige Digitale Plattformer
 
Innovative procurements - Oslo Business Region 23rd Apr 2015
Innovative procurements - Oslo Business Region 23rd Apr 2015Innovative procurements - Oslo Business Region 23rd Apr 2015
Innovative procurements - Oslo Business Region 23rd Apr 2015
 
Innovation@altinn - Plattform for intraprenørskap hos norske virksomheter
Innovation@altinn - Plattform for intraprenørskap hos norske virksomheterInnovation@altinn - Plattform for intraprenørskap hos norske virksomheter
Innovation@altinn - Plattform for intraprenørskap hos norske virksomheter
 
2012 02-08 - virksomhetsarkitektur som verktøy for innovasjon
2012 02-08 - virksomhetsarkitektur som verktøy for innovasjon2012 02-08 - virksomhetsarkitektur som verktøy for innovasjon
2012 02-08 - virksomhetsarkitektur som verktøy for innovasjon
 
The role of patient-portals in hospitals - EU-project "ICT in health"
The role of patient-portals in hospitals - EU-project "ICT in health"The role of patient-portals in hospitals - EU-project "ICT in health"
The role of patient-portals in hospitals - EU-project "ICT in health"
 
Digital platforms to drive innovation - platform-thinking and design-thinking
Digital platforms to drive innovation - platform-thinking and design-thinkingDigital platforms to drive innovation - platform-thinking and design-thinking
Digital platforms to drive innovation - platform-thinking and design-thinking
 
Kapital 2007 digital tjenesteinfrastruktur
Kapital 2007   digital tjenesteinfrastrukturKapital 2007   digital tjenesteinfrastruktur
Kapital 2007 digital tjenesteinfrastruktur
 
Forbrukerorientering av IT - Kapital nov 2007
Forbrukerorientering av IT - Kapital nov 2007Forbrukerorientering av IT - Kapital nov 2007
Forbrukerorientering av IT - Kapital nov 2007
 
ISFiT 2011 - final summary
ISFiT 2011 - final summaryISFiT 2011 - final summary
ISFiT 2011 - final summary
 
Global health @ ISFiT 17th and 18th feb
Global health @ ISFiT 17th and 18th febGlobal health @ ISFiT 17th and 18th feb
Global health @ ISFiT 17th and 18th feb
 
Verdifulle fotavtrykk - Dagens Næringsliv 31st Aug 2011
Verdifulle fotavtrykk - Dagens Næringsliv 31st Aug 2011Verdifulle fotavtrykk - Dagens Næringsliv 31st Aug 2011
Verdifulle fotavtrykk - Dagens Næringsliv 31st Aug 2011
 
Digital tjenesteinfrastruktur kapital okt 2007
Digital tjenesteinfrastruktur kapital okt 2007Digital tjenesteinfrastruktur kapital okt 2007
Digital tjenesteinfrastruktur kapital okt 2007
 
Case study of alumni-run solar energy project
Case study of alumni-run solar energy project Case study of alumni-run solar energy project
Case study of alumni-run solar energy project
 

Último

The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...
The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...
The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...Congressional Budget Office
 
PPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements PowerpointPPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements Powerpointahcitycouncil
 
2024: The FAR, Federal Acquisition Regulations - Part 18
2024: The FAR, Federal Acquisition Regulations - Part 182024: The FAR, Federal Acquisition Regulations - Part 18
2024: The FAR, Federal Acquisition Regulations - Part 18JSchaus & Associates
 
annual Budget Youth Investment plan sample.docx
annual Budget Youth Investment plan sample.docxannual Budget Youth Investment plan sample.docx
annual Budget Youth Investment plan sample.docxOwingConejo1
 
CBO’s Work on Health Care and a Call for New Research
CBO’s Work on Health Care and a Call for New ResearchCBO’s Work on Health Care and a Call for New Research
CBO’s Work on Health Care and a Call for New ResearchCongressional Budget Office
 
War in Ukraine and problematics of the Ukrainian refugees in USA.
War in Ukraine and problematics of the Ukrainian refugees in USA.War in Ukraine and problematics of the Ukrainian refugees in USA.
War in Ukraine and problematics of the Ukrainian refugees in USA.ival6
 
Water and peace go hand-in hand. World Water Day 2024
Water and peace go hand-in hand. World Water Day 2024Water and peace go hand-in hand. World Water Day 2024
Water and peace go hand-in hand. World Water Day 2024Christina Parmionova
 
Item # 1a - March 18, 2024 Special CCM Minutes
Item # 1a - March 18, 2024 Special CCM MinutesItem # 1a - March 18, 2024 Special CCM Minutes
Item # 1a - March 18, 2024 Special CCM Minutesahcitycouncil
 
2024: The FAR, Federal Acquisition Regulations - Part 16
2024: The FAR, Federal Acquisition Regulations - Part 162024: The FAR, Federal Acquisition Regulations - Part 16
2024: The FAR, Federal Acquisition Regulations - Part 16JSchaus & Associates
 
Managing Planning and Development of Citie- 26-2-24.docx
Managing Planning and  Development of  Citie-  26-2-24.docxManaging Planning and  Development of  Citie-  26-2-24.docx
Managing Planning and Development of Citie- 26-2-24.docxJIT KUMAR GUPTA
 
Water for Prosperity and peace - United Nations World Water Development Repo...
Water for Prosperity and peace -  United Nations World Water Development Repo...Water for Prosperity and peace -  United Nations World Water Development Repo...
Water for Prosperity and peace - United Nations World Water Development Repo...Christina Parmionova
 
Item # 5&6 - 218 Canyon Drive replat prop.
Item # 5&6 - 218 Canyon Drive replat prop.Item # 5&6 - 218 Canyon Drive replat prop.
Item # 5&6 - 218 Canyon Drive replat prop.ahcitycouncil
 
Yes!? We can end TB - World Tuberculosis Day 2024.
Yes!? We can end TB - World Tuberculosis Day 2024.Yes!? We can end TB - World Tuberculosis Day 2024.
Yes!? We can end TB - World Tuberculosis Day 2024.Christina Parmionova
 
National Women's Month Celebration for PENRO Quezon
National Women's Month Celebration for PENRO QuezonNational Women's Month Celebration for PENRO Quezon
National Women's Month Celebration for PENRO QuezonAryaCapale
 
Sensitivity Training for 2023 BSKE.pptx
Sensitivity Training for  2023 BSKE.pptxSensitivity Training for  2023 BSKE.pptx
Sensitivity Training for 2023 BSKE.pptxAllidaacLuap
 
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...OECDregions
 
Water can create peace or spark conflict.
Water can create peace or spark conflict.Water can create peace or spark conflict.
Water can create peace or spark conflict.Christina Parmionova
 
2024: The FAR, Federal Acquisition Regulations - Part 17
2024: The FAR, Federal Acquisition Regulations - Part 172024: The FAR, Federal Acquisition Regulations - Part 17
2024: The FAR, Federal Acquisition Regulations - Part 17JSchaus & Associates
 
SPONSORED CONTENT - MyGovWatch - RFP Cliches Debunked: What Government Buyers...
SPONSORED CONTENT - MyGovWatch - RFP Cliches Debunked: What Government Buyers...SPONSORED CONTENT - MyGovWatch - RFP Cliches Debunked: What Government Buyers...
SPONSORED CONTENT - MyGovWatch - RFP Cliches Debunked: What Government Buyers...JSchaus & Associates
 

Último (20)

The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...
The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...
The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...
 
PPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements PowerpointPPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements Powerpoint
 
2024: The FAR, Federal Acquisition Regulations - Part 18
2024: The FAR, Federal Acquisition Regulations - Part 182024: The FAR, Federal Acquisition Regulations - Part 18
2024: The FAR, Federal Acquisition Regulations - Part 18
 
annual Budget Youth Investment plan sample.docx
annual Budget Youth Investment plan sample.docxannual Budget Youth Investment plan sample.docx
annual Budget Youth Investment plan sample.docx
 
CBO’s Work on Health Care and a Call for New Research
CBO’s Work on Health Care and a Call for New ResearchCBO’s Work on Health Care and a Call for New Research
CBO’s Work on Health Care and a Call for New Research
 
War in Ukraine and problematics of the Ukrainian refugees in USA.
War in Ukraine and problematics of the Ukrainian refugees in USA.War in Ukraine and problematics of the Ukrainian refugees in USA.
War in Ukraine and problematics of the Ukrainian refugees in USA.
 
Water and peace go hand-in hand. World Water Day 2024
Water and peace go hand-in hand. World Water Day 2024Water and peace go hand-in hand. World Water Day 2024
Water and peace go hand-in hand. World Water Day 2024
 
Item # 1a - March 18, 2024 Special CCM Minutes
Item # 1a - March 18, 2024 Special CCM MinutesItem # 1a - March 18, 2024 Special CCM Minutes
Item # 1a - March 18, 2024 Special CCM Minutes
 
2024: The FAR, Federal Acquisition Regulations - Part 16
2024: The FAR, Federal Acquisition Regulations - Part 162024: The FAR, Federal Acquisition Regulations - Part 16
2024: The FAR, Federal Acquisition Regulations - Part 16
 
Managing Planning and Development of Citie- 26-2-24.docx
Managing Planning and  Development of  Citie-  26-2-24.docxManaging Planning and  Development of  Citie-  26-2-24.docx
Managing Planning and Development of Citie- 26-2-24.docx
 
Water for Prosperity and peace - United Nations World Water Development Repo...
Water for Prosperity and peace -  United Nations World Water Development Repo...Water for Prosperity and peace -  United Nations World Water Development Repo...
Water for Prosperity and peace - United Nations World Water Development Repo...
 
How to Save a Place: Become an Advocate.
How to Save a Place: Become an Advocate.How to Save a Place: Become an Advocate.
How to Save a Place: Become an Advocate.
 
Item # 5&6 - 218 Canyon Drive replat prop.
Item # 5&6 - 218 Canyon Drive replat prop.Item # 5&6 - 218 Canyon Drive replat prop.
Item # 5&6 - 218 Canyon Drive replat prop.
 
Yes!? We can end TB - World Tuberculosis Day 2024.
Yes!? We can end TB - World Tuberculosis Day 2024.Yes!? We can end TB - World Tuberculosis Day 2024.
Yes!? We can end TB - World Tuberculosis Day 2024.
 
National Women's Month Celebration for PENRO Quezon
National Women's Month Celebration for PENRO QuezonNational Women's Month Celebration for PENRO Quezon
National Women's Month Celebration for PENRO Quezon
 
Sensitivity Training for 2023 BSKE.pptx
Sensitivity Training for  2023 BSKE.pptxSensitivity Training for  2023 BSKE.pptx
Sensitivity Training for 2023 BSKE.pptx
 
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...
 
Water can create peace or spark conflict.
Water can create peace or spark conflict.Water can create peace or spark conflict.
Water can create peace or spark conflict.
 
2024: The FAR, Federal Acquisition Regulations - Part 17
2024: The FAR, Federal Acquisition Regulations - Part 172024: The FAR, Federal Acquisition Regulations - Part 17
2024: The FAR, Federal Acquisition Regulations - Part 17
 
SPONSORED CONTENT - MyGovWatch - RFP Cliches Debunked: What Government Buyers...
SPONSORED CONTENT - MyGovWatch - RFP Cliches Debunked: What Government Buyers...SPONSORED CONTENT - MyGovWatch - RFP Cliches Debunked: What Government Buyers...
SPONSORED CONTENT - MyGovWatch - RFP Cliches Debunked: What Government Buyers...
 

Innovation in the public sector/Innovasjon i offentlig sektor

  • 1. INNOVASJON I OFFENTLIG SEKTOR Foredrag for ARK 2017 “Arkitektur som understøtter digitalisering” Christian Holmboe & Francis D’Silva 27. april 2017
  • 3. DIGITALIZATION + STATE OWNERSHIP = INNOVATION IN THE MARKET? Source: “Founders’ appeal” (Gründeropprop) https://medium.com/@digitalfrode/ny-vekst-for-norge-f6b17d363d9a • Norwegian State’s strategic ownership in Norwegian businesses #eierstyring • Automation of knowledge-based work is driving public service agencies to better serve the market #disruption • New rules for Innovative Procurement effective Jan 1st 2017 encourage innovation and agility • Work with innovation and enterprise architecture have similar skills and responsibilities - particularly for transformation planning #cityplanning
  • 4. DIGITALIZATION + STATE OWNERSHIP = INNOVATION IN THE MARKET? Source: “Founders’ appeal” (Gründeropprop) https://medium.com/@digitalfrode/ny-vekst-for-norge-f6b17d363d9a • Norwegian State’s strategic ownership in Norwegian businesses #eierstyring • Automation of knowledge-based work is driving public service agencies to better serve the market #disruption • New rules for Innovative Procurement effective Jan 1st 2017 encourage innovation and agility • Work with innovation and enterprise architecture have similar skills and responsibilities - particularly for transformation planning #cityplanning
  • 5. IN A DIGITAL SOCIETY, CONSUMERS SET THE BAR FOR THE SERVICE EXPERIENCE - BUSINESSES AND GOVERNMENT AGENCIES MUST RESPOND ACCORDINGLY Engaging and effortless interactions Trusted and seamless connections Citizen Customer The consumer experience The enterprise response BusinessGovernment Agency
  • 6. Businesses • For profit and volunteer/non-profit • Government owned* Governance • Local - Regional • Central • Business Associations Consumers COLLABORATION BETWEEN PUBLIC SERVICE AGENCIES AND BUSINESSES CAN DRIVE VALUE CREATION IN SOCIETY AND ENSURE PRIVACY AND TRANSPARENCY * The public sector can be segmented as government and public corporations. The “government” segment consists of regulatory functions and enterprise that provide a broad range of public services. The “public corporations” segment owns and operates enterprises that are engaged in activities that the market would operate in; these enterprises are either wholly owned or partially controlled by the government. https://www.ssb.no/offentlig-sektor/offentlige-finanser
  • 7. WHAT IS INNOVATION IN THE PUBLIC SECTOR? “The process of translating an idea or invention into a good or service that creates value” …idea must be replicable at an economical cost and must satisfy a specific need. Innovation involves deliberate application of information, imagination and initiative in deriving greater or different values from resources, and includes all processes by which new ideas are generated and converted into useful products. http://www.businessdictionary.com/definition/innovation.html • The Doblin Framework can help explore opportunities in public service innovation • Innovation is not invention • Innovation is about implementation
  • 8. INNOVATION STARTS WITH AN UNDERSTANDING OF THE ENTERPRISE - ITS VALUE PROPOSITION, CAPABILITY AND ROADMAP This framework acts as an umbrella to capture and simplify a number of frameworks like: TOGAF, Osterwalder Canvas, ITIL, COBIT and PRINCE2. Innovation frameworks like AT ONE (Service Design) and corresponding tools and techniques will be an integral part of the framework. Value proposition («for who and with what») Delivery Capability («how and with who/what») Constituents Offerings Services Capabilities Organisation Systems Infrastructure Roadmap («what and what pace/when») Objectives, goals and Constraints Outcomes, results and deliverables Initiatives and projects Vision and Strategy «Why and How» PEST
  • 9. The visionaries From left: Erik Fossum – Brønnøysund Register Centre, Svein Longva – Statistics Norway and Bjarne Hope – Norway Tax
  • 10. WHAT IS INNOVATION IN THE PUBLIC SECTOR? “The process of translating an idea or invention into a good or service that creates value” …idea must be replicable at an economical cost and must satisfy a specific need. Innovation involves deliberate application of information, imagination and initiative in deriving greater or different values from resources, and includes all processes by which new ideas are generated and converted into useful products. http://www.businessdictionary.com/definition/innovation.html • The Doblin Framework can help explore opportunities in public service innovation • Innovation is not invention • Innovation is about implementation
  • 11. WHAT IS INNOVATION IN THE PUBLIC SECTOR? “The process of translating an idea or invention into a good or service that creates value” …idea must be replicable at an economical cost and must satisfy a specific need. Innovation involves deliberate application of information, imagination and initiative in deriving greater or different values from resources, and includes all processes by which new ideas are generated and converted into useful products. http://www.businessdictionary.com/definition/innovation.html • The Doblin Framework can help explore opportunities in public service innovation • Innovation is not invention • Innovation is about implementation
  • 12. DET ER FORSKJELL PÅ MÅL OG FORMÅL (THERE’S A DIFFERENCE BETWEEN GOAL AND PURPOSE)
  • 13. INNOVATION STARTS WITH AN UNDERSTANDING OF THE ENTERPRISE - ITS VALUE PROPOSITION, CAPABILITY AND ROADMAP This framework acts as an umbrella to capture and simplify a number of frameworks like: TOGAF, Osterwalder Canvas, ITIL, COBIT and PRINCE2. Innovation frameworks like AT ONE (Service Design) and corresponding tools and techniques will be an integral part of the framework. Value proposition («for who and with what») Delivery Capability («how and with who/what») Constituents Offerings Services Capabilities Organisation Systems Infrastructure Roadmap («what and what pace/when») Objectives, goals and Constraints Outcomes, results and deliverables Initiatives and projects Vision and Strategy «Why and How» PEST
  • 14. WE DO AS WE’VE ALWAYS DONE Tørke høy Lage fór Evolution is about improving existing processes Innovation is about implementing new processes
  • 16. SIMPLE AND SAFE TO REPORT DIGITALLY SAVING THE BUSINESS COMMUNITY MORE THAN €100 MILLION ANNUALLY
  • 17. TAKK FOR OSS! Francis D’Silva francis.dsilva@acando.no Christian Holmboe christian.holmboe@acando.no
  • 18. 25