Tugas Quality Management Trisakti Prof. Syamsir Abduh

1. Difference Between
Quality Assurance
And
Quality Control
Fredy Rante Taruk (222150511)
Andreas Avelinus Dwi Hartono (222150506)
Nilai 95

2. ISO 9000 Definitions
Quality Control
“Apart of quality
management
focused on fulfilling
quality
requirements”.
Quality Assurance :
“A part of quality
management focused
on providing
confidence that quality
requirements will be
fulfilled.”
Reference : ISO 9000:2005 Quality Management Systems - Fundamentals and Vocabulary

3. Quality Control
• Quality Control is defined as “The operational
techniques and activities used to fulfill
requirements for quality”.
• Quality Control on the other hand is the physical
verification that the product conforms to these
planned arrangements by inspection,
measurement etc
• Quality Control just measures and determines
the quality level of products or services. It is a
process itself.

4. Quality Assurance
• Quality Assurance is defined as “All the planned and systematic
activities implemented within the quality system that can be
demonstrated to provide confidence that a product or service will
fulfill requirements for quality”.
• Quality Assurance is fundamentally focused on planning and
documenting those processes to assure quality including things
such as quality plans and inspection and test plans
• Quality Assurance is a system for evaluating performance,
service, of the quality of a product against a system,standard or
specified require- ment for customers.
• Quality Assurance is a complete system to assure the quality of
products or services. It is not only a process, but a complete
system including also control. It is a way of management.

5. Difference
Quality Control
• What: The activities or
techniques used to achieve
and maintain the product
quality, process and
service.
• How: Finding & eliminating
causes of quality problems
through tools & equipment
so that customer’s
requirements are continu-
ally met.
Quality Assurance :
• What: Prevention of quality
problems through planned
and systematic activities
including documentation.
• How: Establish a good
quality management
system and the assessment
of its adequacy &
conformance audit of the
operation system & the
review of the system itself.

6. Difference
Quality Control
• Product
• Reactive
• Line Function
• Find the defects
• Walk through
• Testing
• Inspection
• Checkpoint Review
Quality Assurance :
• Process
• Pro-active
• Staff Function
• Prevent the defects
• Quality Audit
• Defining Process
• Selection of tools
• Trainings

7. Other Definitions
Merriam Dictionary
• Quality Control is the activity
of checking goods as they are
produced to make sure that
the final products are good
• Quality Assurance is a
program for the systematic
monitoring and evaluation of
the various aspects of a
project, service, or facility to
ensure that standards of
quality are being met
Oxford Dictionaries
• Quality Control is a system of
maintaining standards in
manufactured products by
testing a sample of the
output against the
specification.
• Quality Assurance is the
maintenance of a desired
level of quality in a service or
product, especially by means
of attention to every stage of
the process of delivery or
production.

8. Difference
Quality Control (QC) Quality Assurance (QA)
QC is performed after the work
has been completed and the
deliverable is created.
QA is performed while the
work is being done to create
the deliverable.
QC is performed on the created
deliverable.
QA is performed on the
process to create the
deliverable.
QC is all about created
deliverables – perform testing
& inspections, finding faults &
defects, analyze faults &
defects, suggest repairs etc.
QA is all about defined
processes – follow process,
ensure processes are followed,
analyze processes, find process
gaps, suggest process
improvements etc.

9. Quality Control VS QualityQuality Control VS Quality
AssuranceAssurance
Jobs in Quality AssuranceJobs in Quality Assurance
• Quality AssuranceQuality Assurance
AnalystAnalyst
• Sr. Quality AssuranceSr. Quality Assurance
EngineerEngineer
• Quality AssuranceQuality Assurance
ManagerManager
• Director of QualityDirector of Quality
AssuranceAssurance
• Quality AssuranceQuality Assurance
TechnicianTechnician
Jobs in Quality ControlJobs in Quality Control
• Quality ControlQuality Control
ManagerManager
• Quality ControlQuality Control
AccountantAccountant
• Quality ControlQuality Control
SpecialistSpecialist
• Quality ControlQuality Control
InspectorInspector
• Quality Control AuditQuality Control Audit
SupervisorSupervisor

10. Conclusion
Quality Control
• After Work (product and
service)
• Finding (monitoring,
evaluation, inspection, testing,
suggest repairs)
• Technique and measurement
(physical verification)
• Checkpoints Review
Quality Assurance
• Focus Process (people
while)
• Prevention (analize, find
gaps, suggestion
improvement)
• Planning - systematic
activities and
documentation
• Trainings