Freshservice is an ITIL ready IT service management software on the cloud. With modules like incident management, problem management, change management, release management, asset management, CMDB, knowedgebase, service catalog and with features like powerful automation and gamification, Freshservice is one of the most user friendly and intuitive IT service desk softwares around.

2. An online IT service desk
Designed for ITIL v3
Powerful asset management
Extensive automation
Integrated game mechanics
Get started in 2 minutes

3. Manage Incidents, like a boss.
Sort, filter, automate, reply.
Move on.

4. Manage Incidents, like a boss.
Run powerful ticketing rules

5. Manage Incidents, like a boss.
Every single detail. In one screen.

6. Manage Incidents, like a boss.
Keep users happy.
Canned response
Add solution articles in replies in just one click
Find out impacted assets and priority
Automate tickets
Round robin assignment of tickets

7. Manage Problems, Proactively
Maintain a known error database.
Not post it notes.

8. Manage Problems, Proactively
Maintain a known error database. Not post it notes.

9. Manage Problems, Proactively
Help users first. Solve problems next.

10. Manage Problems, Proactively
Focus on problem solving, not the software.
Known error database
Link problems to incidents, assets
Add workaround/solution in less than 2 clicks
Learn impact from within the Problem screen

11. Plan changes to a tee
“By failing to prepare, you are preparing to fail.”
Benjamin Franklin

12. Change planning
Plan your changes, get them approved.

13. Change planning
Less bureaucracy, more efficiency
Add rollout plan, backout plan
Study impact of change
Easy CAB approval

14. Know Your Releases
Execute best laid plans

15. Know your releases
Execute best laid plans. No nasty surprises.

16. Powerful Asset Management
Learn impact before a change.
Not after.

17. Powerful Asset Management
Track, manage and control assets

18. Powerful Asset Management
Control and manage the way assets are tied

19. Powerful Asset Management
Discovery probe that scans network
View activities per asset
Financial management
Vendor management

20. Custom user portal
Don’t confuse your users.!
Empower them.

21. Custom user portal
Designed to encourage users to solve issues on their own

22. Custom user portal
Reduce ticket load on L1 agents
Fully customisable portal
Smart search
Auto suggest solution articles as users type
Service catalog

23. Gamify your service desk
Win points for meeting SLAs.
Your day job just got funner and better.

24. Gamify your service desk
Motivate your team. Increase efficiency.

25. And much more…
freshservice.com
+1 (866) 832-3090
hello@freshservice.com