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ANALYZING PARTICIPATORY DESIGN DOCUMENT FINDING Bringing Users into Your Process Through Participatory Design

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ANALYZING PARTICIPATORY DESIGN

DOCUMENT
FINDING 1

Most people only trust
social recommendation
when paired with a
critic’s review.
Six of the eight research participants, when
creating their ideal TV show recommendation
widget, were doubtful about the value of friend
recommendations unless they were supporting a
quote from a trusted critic.
“I don’t care what movies Bobby’s watching, or
which one he likes. I care about which ones Roger
Ebert and Bobby likes.” —Elaine, 27, Teacher
EXAMPLE: JOURNEY MAPPING
When conducting Journey Mapping, we create summaries of what we’ve learned from the
participants to refine and tighten our view of customer journeys or lifecycles through
artifacts like this. These draft diagrams are then digitized and presented with the findings.

©2014 frog. all rights reserved. no public distribution or reproduction without permission.

EXAMPLE: WRITTEN FINDING WITH SUPPORTING QUOTE
Findings should clearly summarize trends or patterns seen across
feedback from participatory design participants. Quotes should
always be included to support key findings.

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