Off the Page Into the Wild: Designing For the Internet of Things
1. 5/12/14
OFF THE PAGE,
INTO THE WILD
DESIGNING FOR THE
INTERNET OF THINGS
!
!
!
DAVID SHERWIN | @CHANGEORDER
JENNIFER DUNNAM | @JDUNNAM
!
!
HOW DESIGN CONFERENCE 2014
23. DEVICES WITHIN THE INTERNET OF
THINGS HAVE DIFFERENT CAPABILITIES
smart&object
CAR
GPS & locatio
THER
Tempe
TABLET
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
SMARTPHONE
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
FITNESS BAND
Accelerometer, heart
rate, sleep patterns
LAPTOP
Wi-Fi triangulation,
camera
CAR
GPS & location services
THERMOSTAT
Temperature, humidity
TABLET
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
SMARTPHONE
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
FITNESS BAND
Accelerometer, heart
rate, sleep patterns
TOP
triangulation,
ra
smart&object&with&
cloud&connec3vity
24. 24
THERE ARE 10 TABLES IN THE ROOM THAT
ARE LABELED AS SMART OBJECTS
shoe&
pedometer
wrist&
sensor
skin&
sensor
heart&
monitor
home&
thermostat
smart&
pillow
smart&
weigh&scale
smart&
alarm&
clock
smart&
refrigerator
smart&pill&
bo:le
pa3ent doctor
25. 25
EACH OF THESE TABLES HAS A BEACH BALL
TO REPRESENT A BIT OF COLLECTED DATA
shoe&
pedometer
heart&
monitor
home&
thermostat
smart&
pillow
smart&
scale
smart&
alarm&
clock
smart&
refrigerator
smart&pill&
bo:le
pa3ent doctor
wrist&
sensor
skin&
sensor
26. 26
THERE ARE FOUR TABLES LABELED
AS CLOUD OBJECTS WITHIN THE ROOM
shoe&
pedometer
heart&
monitor
home&
thermostat
smart&
pillow
smart&
scale
smart&
alarm&
clock
smart&
refrigerator
smart&pill&
bo:le
pa3ent doctor
cloud cloud cloud cloud
wrist&
sensor
skin&
sensor
28. 28
STEP 1: WRITE A BIT OF INFORMATION ON THE
BEACH BALL TO DESCRIBE SOMETHING YOU
COULD SENSE ABOUT A PERSON’S HEALTH
smart&
pillow
Irregular
sleep
patterns
during past
week
2 MINUTES
29. 29
STEP 2: SEND THAT INFORMATION
TO THE CLOSEST CLOUD
cloud
smart&
pillow
Irregular
sleep
patterns
during past
week
1 MINUTE
30. 30
STEP 3: FROM THE CLOUD, SEND THE
INFORMATION BALL UP TO THE FRONT
FOR THE DOCTOR TO REVIEW
cloud
doctor
Irregular
sleep
patterns
during past
week
1 MINUTE
31.
32. THE INTERNET OF THINGS IS HERE TO STAY
Image&Credit:&h.p://www.psC.com/2014/03/internet:of:things:infographic.html#!MsfBf
36. 36
UBIQUITOUS, FLEXIBLE
COMPUTING IS A NORM
Image&Credit:&h.p://blogs.cisco.com/ioe/cisco:iox:an:applica4on:enablement:framework:for:the:internet:of:things/
42. 42
CLIENT CHALLENGE:
YOUR CLIENT HAS HIRED
YOU TO DESIGN A NEW
MUSIC APPLICATION
THAT IS ABLE TO DETECT
PEOPLE’S ROUTINES AND
PLAY MUSIC ACCORDINGLY.
51. 51
1. LIST YOUR ENTITIES
DEVICES
WHAT DEVICES
WILL BE USED BY
THOSE PEOPLE
AND ACCESS OR
TRANSMIT DATA?
SERVICES
WHAT APPS
AND SERVICES
ARE PEOPLE
USING ON
THIS DEVICE?
PEOPLE
WHO IS USING
DEVICES
IN YOUR
ECOSYSTEM?
52. 52
1. LIST YOUR ENTITIES
PEOPLE
PERSONA 1
PERSONA 2
PERSONA 3
PERSONA 4
…?
DEVICES
SMARTPHONE
TABLET
LAPTOP/PC
SMART TV
THERMOSTAT
AUDIO SPEAKER
FITNESS BAND
CAR
…?
SERVICES
STREAMING MEDIA
CLOUD LOCKER
INTERNET RADIO
SOCIAL MEDIA
…?
54. 54
PERSONA
Joanna is a 37-year-old nurse that works in a
hospital emergency room in Sioux Falls, Idaho.
She lives in a three bedroom house, where she
takes care of her four-year-old daughter and cat.
Joanna’s needs around music enjoyment include
making sure the music she plays at home is kid-safe,
discovering new high-energy songs for when she
exercises, and staying awake when driving home.
55. 55
CAR
GPS & location services
PORTABLE
SPEAKER
Wi-Fi triangulation
THERMOSTAT
Temperature, humidity
TABLET
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
SMARTPHONE
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
FITNESS BAND
Accelerometer, heart
rate, sleep patterns
SMART TV
Camera
LAPTOP
Wi-Fi triangulation,
camera
WE LIKE TO ARRANGE THEM
BY FREQUENCY OF ACCESS.
3. PLACE THE DEVICES
56. 56
CAR
GPS & location services
PORTABLE
SPEAKER
Wi-Fi triangulation
THERMOSTAT
Temperature, humidity
TABLET
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
SMARTPHONE
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
FITNESS BAND
Accelerometer, heart
rate, sleep patterns
SMART TV
Camera
LAPTOP
Wi-Fi triangulation,
camera
DEVICES AND ENVIRONMENTAL SENSORS
PROVIDE IMPORTANT DATA TO YOU.
4. IDENTIFY SENSORS
57. 57
CAR
GPS & location services
PORTABLE
SPEAKER
Wi-Fi triangulation
THERMOSTAT
Temperature, humidity
TABLET
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
SMARTPHONE
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
FITNESS BAND
Accelerometer, heart
rate, sleep patterns
SMART TV
Camera
LAPTOP
Wi-Fi triangulation,
camera
CLOUD LOCKER
(i.e. iTunes Match)
STREAMING MUSIC
LIBRARY (i.e. Spotify)
INTERNET RADIO
(i.e. Pandora)
SOCIAL NETWORKS
(i.e. Facebook, Twitter)
5. LIST AVAILABLE SERVICES
58. 58
CAR
GPS & location services
PORTABLE
SPEAKER
Wi-Fi triangulation
THERMOSTAT
Temperature, humidity
TABLET
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
SMARTPHONE
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
FITNESS BAND
Accelerometer, heart
rate, sleep patterns
SMART TV
Camera
LAPTOP
Wi-Fi triangulation,
camera
CLOUD LOCKER
(i.e. iTunes Match)
STREAMING MUSIC
LIBRARY (i.e. Spotify)
INTERNET RADIO
(i.e. Pandora)
SOCIAL NETWORKS
(i.e. Facebook, Twitter)
6. DRAW THE RELATIONSHIPS
59. 59
DOING THIS TAKES TIME.
BUT IT SERVES AS
YOUR FOUNDATION
FOR THE ENTIRE IoT
DESIGN PROCESS.
71. CONNECTED SYSTEMS ARE
INTELLIGENT (BUT COMPLEX)
CAR
GPS & location services
PORTABLE
SPEAKER
Wi-Fi triangulation
THERMOSTAT
Temperature, humidity
TABLET
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
SMARTPHONE
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
FITNESS BAND
Accelerometer, heart
rate, sleep patterns
SMART TV
Camera
LAPTOP
Wi-Fi triangulation,
camera
CLOUD LOCKER
(i.e. iTunes Match)
STREAMING MUSIC
LIBRARY (i.e. Spotify)
INTERNET RADIO
(i.e. Pandora)
SOCIAL NETWORKS
(i.e. Facebook, Twitter)
72. THIS COMPLEXITY CAN BE
MANAGED THROUGH DESIGN
1. Pick what device would serve as Joanna’s primary
touchpoint for controlling her music-listening experience.
2. Identify how Joanna would communicate with that object.
3. List out what data could be passed along to her secondary
devices.
4. Outline ideas for how a secondary device would use that
data.
When designing for the Internet of Things,
we repeat this process for all devices.
75. 80
STORIES HELP US ENVISION
TOUCHPOINTS IN AN
ECOSYSTEM FROM
UNIQUE POINTS OF VIEW
76. 81
STORIES HELP US ENVISION
TOUCHPOINTS IN AN
ECOSYSTEM FROM
UNIQUE POINTS OF VIEW
TOUCHPOINTS ARE THE INTERFACE
BETWEEN PEOPLE & WHAT’S DESIGNED
77. POINTS OF VIEW ILLUMINATE
A PARTICULAR CHARACTER’S
PERSPECTIVE—OR PROVIDE
A HOLISTIC VIEW OF
THE ECOSYSTEM ITSELF
82
STORIES HELP US ENVISION
TOUCHPOINTS IN AN
ECOSYSTEM FROM
MULTIPLE POINTS OF VIEW
78. TABLET
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
SMARTPHONE
Accelerometer, GPS &
location services, Wi-Fi
triangulation, camera
FITNESS BAND
Accelerometer, heart
rate, sleep patterns
LAPTOP
Wi-Fi triangulation,
camera
83
THIS IS TOO
ABSTRACT
82. 87
STORIES WORK BEST
WHEN THEY CONTAIN
DETAILS THAT EXPLAIN
WHY CHARACTERS
CHOOSE TO ACT.
83. 88
STORIES WORK BEST
WHEN THEY CONTAIN
DETAILS THAT EXPLAIN
WHY CHARACTERS
CHOOSE TO ACT.
WHAT IS THEIR MOTIVATION?
84. 89
STORIES WORK BEST
WHEN THEY CONTAIN
DETAILS THAT EXPLAIN
WHY CHARACTERS
CHOOSE TO ACT.
WHAT IS THEIR MOTIVATION?
WHAT CONFLICT IS
BEING RESOLVED?
90. 95
WHO IS IN THE STORY?
WHERE DO THEY GO?
WHEN DO THEY GO THERE?
WHAT DO THEY DO?
WITH WHAT DEVICES?
WHY?
1. WHAT HAPPENS?
91. 96
2. DESCRIBE HOW
SKETCH
OF KEY
MOMENT
Front of Index Card:
Try to visually capture character,
time, place, and occasion.
Back of Index Card:
Write down what happens, on what devices,
and using what data.
DESCRIBE
WHAT
HAPPENS