The hospitality industry is a several billion dollar industry that is
dependant on the availability of leisure time and disposable income.
This industry offers a wide range of career options, from cooking,
waiting, hosting, or running a resort. To be successful in the industry,
you’ll need certain qualities, certifications and skills that employers
are searching for and that customers expect. Here are the
characteristics that sought after in the Hospitality industry along with
some advice that can put you on the path to being successful in the
Hospitality industry.

1. Commitment
In the hospitality industry, your main task is to be committed
to ensuring customer satisfaction. This requires you being
willing to do whatever it takes to keep customers happy and
also create repeat business. An aspect of commitment from
employees is they must be very thorough in their work and
realise that any oversight could result in customer
dissatisfaction, whereas going the extra mile for a customer
may result in repeat business and positive perception of the
company.
2. Interpersonal Skills
To be successful in hospitality, one must have top notch
interpersonal skills, as the very nature of the business is to
provide spectacular customer service and interact with
customers on a regular basis. Taking that a step further there
is a direct correlation between those that are successful in
the hospitality business and those with excellent
communication skills. This ability involves being able to
communicate effectively both orally and in writing, allowing
you to make positive connections with clients, guests,
vendors, and even other employees.

3. Problem-solving
Thinking about problems that relate to your own role in the
hospitality and service activities and being able to
contribute to productive outcomes is a crucial skill. This
involves developing creative, innovative and practical
solutions which can be developed through showing
independence and initiative in identifying and solving
problems. Some circumstances were these may be used
include avoiding deadline issues by planning your personal
day-to-day operational activities or identifying and resolving
routine customer or operational problems using the
predetermined policies and procedures to guide effective
solutions.
4. Teamwork
Successful members of the hospitality industry work well
with others and can be a productive members of a team.
They value the contributions of everyone and make
significant contributions to an organisation’s overall success.
Key abilities required include being able to work effectively
as a team member through taking instructions form others
and understanding your own role in servicing the needs of
the hospitality customer. Supporting other team members
to coordinate activities to achieve quality service delivery of
the business’s product and respecting cultural diversity of
team members and seeking their assistance to service the
culturally diverse needs of customers.

5. Organised
To stay on top of the multitude of tasks you’ll
face as a hospitality employee, you have to be
organised and multitask without difficulty. The
Hospitality is an industry where you need to be
able to juggle multiple tasks, with all levels, and
careers in hospitality requiring employees to
handle multiple responsibilities simultaneously.
On a typical day, a hotel manager might have to
negotiate a contract with a vacuum rental
company, handle a dissatisfied guest, fill out
paperwork for an employee injured in a kitchen
fire, and keep a smile on his or her face to
greet new guests, all in the course of one
afternoon. Employers want to know you can
handle the fast paced, varied work load on
offer whilst still maintaining a high level of
satisfaction.
6. Flexibility
Hospitality employees often have unusual
hours or longer hours than your average desk
job and on the job, they must be ready to
switch gears at a moment’s notice if
unexpected situations arise. Being adaptable to
multiple positions is an aspect of hospitality
which is invaluable, being versatile makes you
indispensable to employers and having a larger
skill set will make you extremely resourceful
allowing you to see a situation more clearly
then someone less experienced.

• Communication is the Key
Hospitality employees must be able to
communicate clearly and effectively in
order to deliver excellent customer
service, avoid misunderstandings and
prevent customer frustration. Imagine
checking into a hotel with a front-desk
employee who mumbles, avoids eye
contact, or prolongs the check-in
process by talking excessively. Would
you be left with a positive impression?
Probably not.
• Set standards
Defining clear and measurable
standards can help ensure that service
is not only high, but also consistent. In
order for them to be effective,
however, they must be enforced. Track
employee performance, reward those
who go above and beyond and
reprimand those who fall short.

• Use feedback to improve the customer
experience
Everyone enjoys hearing a satisfied customer
rave about their experience, but it's the
disgruntled, unimpressed, and downright
angry customers who can help an
organization improve. Every complaint is an
opportunity — not only to discover what
went wrong and how to improve, but also to
make things right with the customer and
turn their experience around.
• Make a connection
Where customers choose to spend their time
and money isn't entirely based on logic. To
be successful, a hospitality team needs to
connect with customers on an emotional
level. Customers want to feel important,
comfortable, and valued. Take, for example,
restaurant Eleven Madison Park in New York
City. Each afternoon, the maître d'
researches every guest who will come in that
night to see how to make their experience as
unique and enjoyable as possible. If he
discovers that it's a guest's birthday, he will
welcome them in with a "Happy Birthday,"
or he will pair a guest from Montana with a
server who is also from there.

• It is a good idea to spend some
time and know your skin type. This
will help you choose the
appropriate products for yourself.
You can go to sleep with a
completely bare skin, when you
wake up in the morning, look at
yourself in the mirror. People with
oily skin have a shiny face, people
with a combination skin have a
shiny nose and people with normal
or dry skin do not have any shine
on the face. Most Indians have a
combination skin type.

• Cleansing:
Cleansing the skin is the most
important step in regular skin care.
Cleansing should be carried out twice a
day, preferably with cold or lukewarm
water. If you have oily skin, you may be
able to use cleansers containing alpha
or beta hydroxy acids. If you have a
combination skin or normal to dry skin,
you should stick to a pH neutral
cleanser. At night-time it is advisable to
cleanse your face twice. The first round
of cleansing should be with a make-up
remover to ensure that all traces of
make-up are cleared from your skin.
The second round of cleansing may be
with your regular cleanser.

3. Moisturising:
Everyone needs a moisturiser
(this includes people with
acne). The moisturiser may be
used overnight. It hydrates the
skin, soothes it and helps the
skin heal overnight. People
with oily skin or acne need a
gel based moisturiser and
people with dry skin will often
need a hydrating lotion. One
knows a moisturiser is the 'right
moisturiser' when after
application, it feels just normal
on the skin without feeling too
tight or too greasy.

Sun Protection: We all know that UV light is the single most important factor
contributing to ageing of the skin. Sunscreens reduce this effect of UV damage on
the skin and hence slow down the ageing process. In the hospitality and tourism
industry the harsh halogen lights emit UV light. Airline crew are often subjected to
solar flares - short periods when there is a burst of UV light in the atmosphere.
Hence, it is very important to use a sunscreen all through the working day
regardless of whether you are based inside the aircraft or at the front desk. One
could choose foundations and compacts with a SPF, if all the layers of make-up
have an SPF which should provide adequate protection. For the regular touch-up of
protection, one could use a compact powder with SPF or a translucent powder with
SPF. These tips will give regular UV protection without messing with the make-up.

• 1. Overcome the Fear of Rejection / Losing:
Firstly lets understand why we fear the interview,
answer is very simple..its not fear of interview
but fear of rejection so it is very important to
overcome the fear of rejection. So appear in
interview with Full Confidence and with an
Attitude that you don’t need this job…It will help
you to overcome the fear of rejection or losing
the job. No company will hire fearful person so
overcome your fear if want the Job.
• 2. Understand Job Requirement: It is very
important to understand what is job profile and
whether u fit in this profile or not…Always ask for
Job Description before appearing for
interview…Identify your strengths & be clear on
what kind of candidate organization is looking
for..It will help you to decide your approach
during course of interview.

3. What all you are bringing it to the
table? Always think that if u need this
particular job then at the same time,
organization is also looking for good
candidate…During interview always focus
on what all skill sets you will bring to
organization & how it will benefit the
organization in long benefit…Job is also
doing a business, in our daily life if we buy
any product or hire any service..we always
look how this product or service will
benefit us similarly you are also doing
business with organization and try to
showcase how organization is going to
benefit if they offer this job to u.
4. Probable Questions & Answers: Once you
are clear on Job Requirement, make a list
of probable questions and their answers
i.e. what all an interviewer can ask you..If
need arises take help of your friends who
are in similar position or industry…Trust me
if u do this exercise seriously, you will be
able to find out atleast 80% of questions
which can be asked during the interview.

• 5 Never Fudge or fabricate your CV: Its
a biggest and most common mistake by
most of candidates..My sincere advice
never ever fudge your
CV…Organizations are smart & they will
find out very easily that you have
fabricated your CV. It can create
problem for u in future and can even
spoil your career, so always be honest
in your approach.
• 6. Never Argue with Interviewer: It is
advisable not to enter into any kind
of argument with Interviewer during
interview..Lets accept that the person
who is taking the interview has more
experience, just listen & don’t argue to
justify your point..I am not saying don’t
put across your point but put it in a
positive manner & don’t argue to
justify that your are correct.

7. Be Honest & Flexible: Always be honest
during interview..If u don’t know any
answer just accept the same rather trying
to give wrong answers…Besides
knowledge, organizations give lot of
importance to people who are honest in
approach and also flexible in their
approach…Never be rigid in your approach
as business environment is changing very
fast these days…Organizations always give
importance to ppl with flexible approach
rather rigid in nature.
8. Ask for feedback at the end of
Interview: Before the interview closes, ask
for feedback from interviewer irrespective
how your interview went..It gives very
positive impression about
candidate…Organization feel that
candidate has positive attitude & is willing
to accept feedback

9. Salary Negotiations: Never ever ask for
unrealistic salary hikes as it gives impression
that you are not serious about the job and just
changing the job for money….Kindly do your
homework before salary negotiation i.e. with
your experience and for the particular job
profile what is industry benchmark…For junior
and middle management, normal salary hike is
in the range of 25% to 40%…Also in some of
critical job profiles like treasury in banking you
might get very high salary hike.
10. Never ditch the organization after accepting
the Job: Again very common mistake and some
ppl have habit of keep trying in various
organizations for better package after receiving
job offer & if they get another job, they simply
say NO before joining..Trust me it can spoil your
career in long run and you will never be able to
reach top management with this
attitude…World is very small and in this
networked age you can’t hide these kind of
actions…In future you will again come across
same people & then no one will hire, if they
find that you indulged in these tactics..If u don’t
wish to join then pls don’t accept offer letter
but after accepting if u say NO then it is totally
unethical and unprofessional.

•Weight : 70 Kg
•Height : 5’9”
•BMI : 22