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  1. The hospitality industry is a several billion dollar industry that is dependant on the availability of leisure time and disposable income. This industry offers a wide range of career options, from cooking, waiting, hosting, or running a resort. To be successful in the industry, you’ll need certain qualities, certifications and skills that employers are searching for and that customers expect. Here are the characteristics that sought after in the Hospitality industry along with some advice that can put you on the path to being successful in the Hospitality industry.
  2. 1. Commitment In the hospitality industry, your main task is to be committed to ensuring customer satisfaction. This requires you being willing to do whatever it takes to keep customers happy and also create repeat business. An aspect of commitment from employees is they must be very thorough in their work and realise that any oversight could result in customer dissatisfaction, whereas going the extra mile for a customer may result in repeat business and positive perception of the company. 2. Interpersonal Skills To be successful in hospitality, one must have top notch interpersonal skills, as the very nature of the business is to provide spectacular customer service and interact with customers on a regular basis. Taking that a step further there is a direct correlation between those that are successful in the hospitality business and those with excellent communication skills. This ability involves being able to communicate effectively both orally and in writing, allowing you to make positive connections with clients, guests, vendors, and even other employees.
  3. 3. Problem-solving Thinking about problems that relate to your own role in the hospitality and service activities and being able to contribute to productive outcomes is a crucial skill. This involves developing creative, innovative and practical solutions which can be developed through showing independence and initiative in identifying and solving problems. Some circumstances were these may be used include avoiding deadline issues by planning your personal day-to-day operational activities or identifying and resolving routine customer or operational problems using the predetermined policies and procedures to guide effective solutions. 4. Teamwork Successful members of the hospitality industry work well with others and can be a productive members of a team. They value the contributions of everyone and make significant contributions to an organisation’s overall success. Key abilities required include being able to work effectively as a team member through taking instructions form others and understanding your own role in servicing the needs of the hospitality customer. Supporting other team members to coordinate activities to achieve quality service delivery of the business’s product and respecting cultural diversity of team members and seeking their assistance to service the culturally diverse needs of customers.
  4. 5. Organised To stay on top of the multitude of tasks you’ll face as a hospitality employee, you have to be organised and multitask without difficulty. The Hospitality is an industry where you need to be able to juggle multiple tasks, with all levels, and careers in hospitality requiring employees to handle multiple responsibilities simultaneously. On a typical day, a hotel manager might have to negotiate a contract with a vacuum rental company, handle a dissatisfied guest, fill out paperwork for an employee injured in a kitchen fire, and keep a smile on his or her face to greet new guests, all in the course of one afternoon. Employers want to know you can handle the fast paced, varied work load on offer whilst still maintaining a high level of satisfaction. 6. Flexibility Hospitality employees often have unusual hours or longer hours than your average desk job and on the job, they must be ready to switch gears at a moment’s notice if unexpected situations arise. Being adaptable to multiple positions is an aspect of hospitality which is invaluable, being versatile makes you indispensable to employers and having a larger skill set will make you extremely resourceful allowing you to see a situation more clearly then someone less experienced.
  5. • Communication is the Key Hospitality employees must be able to communicate clearly and effectively in order to deliver excellent customer service, avoid misunderstandings and prevent customer frustration. Imagine checking into a hotel with a front-desk employee who mumbles, avoids eye contact, or prolongs the check-in process by talking excessively. Would you be left with a positive impression? Probably not. • Set standards Defining clear and measurable standards can help ensure that service is not only high, but also consistent. In order for them to be effective, however, they must be enforced. Track employee performance, reward those who go above and beyond and reprimand those who fall short.
  6. • Use feedback to improve the customer experience Everyone enjoys hearing a satisfied customer rave about their experience, but it's the disgruntled, unimpressed, and downright angry customers who can help an organization improve. Every complaint is an opportunity — not only to discover what went wrong and how to improve, but also to make things right with the customer and turn their experience around. • Make a connection Where customers choose to spend their time and money isn't entirely based on logic. To be successful, a hospitality team needs to connect with customers on an emotional level. Customers want to feel important, comfortable, and valued. Take, for example, restaurant Eleven Madison Park in New York City. Each afternoon, the maître d' researches every guest who will come in that night to see how to make their experience as unique and enjoyable as possible. If he discovers that it's a guest's birthday, he will welcome them in with a "Happy Birthday," or he will pair a guest from Montana with a server who is also from there.
  7. • It is a good idea to spend some time and know your skin type. This will help you choose the appropriate products for yourself. You can go to sleep with a completely bare skin, when you wake up in the morning, look at yourself in the mirror. People with oily skin have a shiny face, people with a combination skin have a shiny nose and people with normal or dry skin do not have any shine on the face. Most Indians have a combination skin type.
  8. • Cleansing: Cleansing the skin is the most important step in regular skin care. Cleansing should be carried out twice a day, preferably with cold or lukewarm water. If you have oily skin, you may be able to use cleansers containing alpha or beta hydroxy acids. If you have a combination skin or normal to dry skin, you should stick to a pH neutral cleanser. At night-time it is advisable to cleanse your face twice. The first round of cleansing should be with a make-up remover to ensure that all traces of make-up are cleared from your skin. The second round of cleansing may be with your regular cleanser.
  9. 3. Moisturising: Everyone needs a moisturiser (this includes people with acne). The moisturiser may be used overnight. It hydrates the skin, soothes it and helps the skin heal overnight. People with oily skin or acne need a gel based moisturiser and people with dry skin will often need a hydrating lotion. One knows a moisturiser is the 'right moisturiser' when after application, it feels just normal on the skin without feeling too tight or too greasy.
  10. Sun Protection: We all know that UV light is the single most important factor contributing to ageing of the skin. Sunscreens reduce this effect of UV damage on the skin and hence slow down the ageing process. In the hospitality and tourism industry the harsh halogen lights emit UV light. Airline crew are often subjected to solar flares - short periods when there is a burst of UV light in the atmosphere. Hence, it is very important to use a sunscreen all through the working day regardless of whether you are based inside the aircraft or at the front desk. One could choose foundations and compacts with a SPF, if all the layers of make-up have an SPF which should provide adequate protection. For the regular touch-up of protection, one could use a compact powder with SPF or a translucent powder with SPF. These tips will give regular UV protection without messing with the make-up.
  11. • 1. Overcome the Fear of Rejection / Losing: Firstly lets understand why we fear the interview, answer is very simple..its not fear of interview but fear of rejection so it is very important to overcome the fear of rejection. So appear in interview with Full Confidence and with an Attitude that you don’t need this job…It will help you to overcome the fear of rejection or losing the job. No company will hire fearful person so overcome your fear if want the Job. • 2. Understand Job Requirement: It is very important to understand what is job profile and whether u fit in this profile or not…Always ask for Job Description before appearing for interview…Identify your strengths & be clear on what kind of candidate organization is looking for..It will help you to decide your approach during course of interview.
  12. 3. What all you are bringing it to the table? Always think that if u need this particular job then at the same time, organization is also looking for good candidate…During interview always focus on what all skill sets you will bring to organization & how it will benefit the organization in long benefit…Job is also doing a business, in our daily life if we buy any product or hire any service..we always look how this product or service will benefit us similarly you are also doing business with organization and try to showcase how organization is going to benefit if they offer this job to u. 4. Probable Questions & Answers: Once you are clear on Job Requirement, make a list of probable questions and their answers i.e. what all an interviewer can ask you..If need arises take help of your friends who are in similar position or industry…Trust me if u do this exercise seriously, you will be able to find out atleast 80% of questions which can be asked during the interview.
  13. • 5 Never Fudge or fabricate your CV: Its a biggest and most common mistake by most of candidates..My sincere advice never ever fudge your CV…Organizations are smart & they will find out very easily that you have fabricated your CV. It can create problem for u in future and can even spoil your career, so always be honest in your approach. • 6. Never Argue with Interviewer: It is advisable not to enter into any kind of argument with Interviewer during interview..Lets accept that the person who is taking the interview has more experience, just listen & don’t argue to justify your point..I am not saying don’t put across your point but put it in a positive manner & don’t argue to justify that your are correct.
  14. 7. Be Honest & Flexible: Always be honest during interview..If u don’t know any answer just accept the same rather trying to give wrong answers…Besides knowledge, organizations give lot of importance to people who are honest in approach and also flexible in their approach…Never be rigid in your approach as business environment is changing very fast these days…Organizations always give importance to ppl with flexible approach rather rigid in nature. 8. Ask for feedback at the end of Interview: Before the interview closes, ask for feedback from interviewer irrespective how your interview went..It gives very positive impression about candidate…Organization feel that candidate has positive attitude & is willing to accept feedback
  15. 9. Salary Negotiations: Never ever ask for unrealistic salary hikes as it gives impression that you are not serious about the job and just changing the job for money….Kindly do your homework before salary negotiation i.e. with your experience and for the particular job profile what is industry benchmark…For junior and middle management, normal salary hike is in the range of 25% to 40%…Also in some of critical job profiles like treasury in banking you might get very high salary hike. 10. Never ditch the organization after accepting the Job: Again very common mistake and some ppl have habit of keep trying in various organizations for better package after receiving job offer & if they get another job, they simply say NO before joining..Trust me it can spoil your career in long run and you will never be able to reach top management with this attitude…World is very small and in this networked age you can’t hide these kind of actions…In future you will again come across same people & then no one will hire, if they find that you indulged in these tactics..If u don’t wish to join then pls don’t accept offer letter but after accepting if u say NO then it is totally unethical and unprofessional.
  16. •Weight : 70 Kg •Height : 5’9” •BMI : 22