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Resolve Workplace Conflict with Communication Skills

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Future Managers
Future Managers

This slide show complements the learner guide NCV 3 Business Practice Hands-On Training by Nickey Cilliers, published by Future Managers Pty Ltd. For more information visit our website www.futuremanagers.net

EducaciónEmpresarialesTecnología
1 de 35
Business Practice 3
Module 4: Use communication skills to handle and resolve conflict in the workplace
Module 4: Use communication skills to handle and resolve conflict in the workplace ,[object Object],[object Object],[object Object],[object Object]
1. DEMONSTRATE AN UNDERSTANDING OF DIFFERENT CONFLICT SITUATIONS IN THE WORKPLACE ,[object Object],[object Object],[object Object],[object Object],[object Object]
1.1 Workplace conflict ,[object Object],[object Object],[object Object]
Types of conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Activity 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1.2 The communication process – the ultimate source of conflict?
1.2 The communication process – the ultimate source of conflict? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1.2 The communication process – the ultimate source of conflict? ,[object Object],[object Object],[object Object]
1.3 Communication barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1.3 Communication barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
New methods of communication ,[object Object],[object Object]
Activity 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1.4 Additional organisational causes of conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]
1.5 Role players in conflict situations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1.5 Role players in conflict situations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Activity 3 ,[object Object]
Activity 4 ,[object Object],[object Object],[object Object]
2. STATE AND EXPLAIN THE DIFFERENCE BETWEEN FEELINGS AND ACTUAL PROBLEMS ,[object Object],[object Object],[object Object],[object Object],[object Object]
2.1 Experience of a conflict situation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2.1 Experience of a conflict situation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2.2 Reactions in conflict situations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2.3 Differences between feelings and actual problems / issues ,[object Object],[object Object]
Case study ,[object Object]
Activity 5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Activity 6 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3. HANDLE AND RESOLVE CONFLICT IN THE WORKPLACE ,[object Object],[object Object],[object Object]
3.1 Techniques to improve communication effectiveness and reduce conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3.2 Additional methods to resolve conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3.2 Additional methods to resolve conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]
3.2 Additional methods to resolve conflict ,[object Object],[object Object],[object Object]
3.2 Additional methods to resolve conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3.3 Preventative strategies to manage conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Activity 7 ,[object Object],[object Object]

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Resolve Workplace Conflict with Communication Skills

  • 2. Module 4: Use communication skills to handle and resolve conflict in the workplace
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  • 8. 1.2 The communication process – the ultimate source of conflict?
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