1. Management Practice 4

2. Module 5: Change management

5. The change process The trigger for change Determine the desired outcome of change intervention Diagnose the changes Select the appropriate change technique Plan for implementation Implement Evaluate and follow up The trigger for change The trigger for change The trigger for change

8. Four major areas of organisational change Strategy Structure Technology People Goals Bureaucracy Production technology Knowledge and skills Corporate strategies Authority Information technology Motivation Functional strategies Decision-making Operations technology Performance management Strategic redirection Organisational design Operations technology Reward allocation Control systems Behaviour Culture

12. Deliver a clear presentation on how an organisation can achieve sustainable results by implementing change management

15. Risks to change and the resistance to proposed change Threatened self-interest Uncertainty Lack of trust Different perceptions Low tolerance for change Inertia; timing; surprise; peer pressure Reasons for resistance to change