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Cross-Cultural Communication & Negotiation Carlos  Kichul (Warren)  Dong Woo
Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives ,[object Object],[object Object],[object Object],[object Object]
Importance of Verbal Communication ,[object Object]
The Overall Communication Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Explicit and Implicit Communication Germans Swiss Germans Scandinavians North Americans French English Italians Latin Americans Arabs Japanese Adapted from Figure 7–1: Explicit/Implicit Communication: An International Comparison High-context/implicit communication cultures Low-context/explicit communication cultures
Verbal Communication Styles  Table 7–1 Major Characteristics of Verbal Styles Adapted from Table 7–1: Major Characteristics of Verbal Styles Indirect vs. direct Indirect Direct Implicit messages Explicit messages Collective, high context Individualistic, low context Succinct vs. elaborate Elaborate High quantity of talk Moderate uncertainty avoidance, high context Exacting Moderate amount of talk Low uncertainty avoidance, low context Succinct Low amount of talk High uncertainty avoidance, high context   Cultures in Which Major  Interaction Focus   Characteristic It Verbal Style  Variation  and Content   Is Found
Verbal Communication Styles  Table 7–1 Major Characteristics of Verbal Styles Adapted from Table 7–1: Major Characteristics of Verbal Styles   Cultures in Which Major  Interaction Focus   Characteristic It Verbal Style  Variation  and Content   Is Found Contextual vs. personal Contextual Focus is on the speaker and role relationships High power distance, collective, high context Personal Focus is on the speaker and personal relationships Low power distance, individualistic, low context Affective vs. instrumental Affective Language is process oriented and receiver focused Collective, high context Instrumental Language is goal oriented and sender focused Individualistic, low context
Verbal Communication Styles
Communication Flows ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Epigrams Adapted from Figure 7–2: Communication Epigrams
Communication Flows ,[object Object],[object Object],[object Object],[object Object]
Discuss  ,[object Object]
Communication Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
http://www.youtube.com/watch?v=noUyaoGlvBg http://www.youtube.com/watch?v=GSkoySnnAls Language Barriers Video
Exercise 1 st  Game - Nonverbal Language 2 nd  Game - Language Barriers Start Answer Head Back Start Answer
Intimate distance 18 ” Personal distance 18 ”  to 4 ’ Social distance 4 ’  to 8 ’
Discussion ,[object Object],[object Object]
Achieving Communication Effectiveness ,[object Object],[object Object],[object Object],[object Object]
Managing Cross-Cultural Negotiations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quiz
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Cross-Cultural Negotiations (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Cross-Cultural Negotiations (cont.) ,[object Object],[object Object],[object Object],[object Object]
Discussion ,[object Object],[object Object]
Case: Coca-Cola in India ,[object Object],[object Object],[object Object],[object Object],[object Object]
Discussion ,[object Object],[object Object],[object Object],[object Object]

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Meeting 6 team a

  • 1. Cross-Cultural Communication & Negotiation Carlos Kichul (Warren) Dong Woo
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. Explicit and Implicit Communication Germans Swiss Germans Scandinavians North Americans French English Italians Latin Americans Arabs Japanese Adapted from Figure 7–1: Explicit/Implicit Communication: An International Comparison High-context/implicit communication cultures Low-context/explicit communication cultures
  • 7. Verbal Communication Styles Table 7–1 Major Characteristics of Verbal Styles Adapted from Table 7–1: Major Characteristics of Verbal Styles Indirect vs. direct Indirect Direct Implicit messages Explicit messages Collective, high context Individualistic, low context Succinct vs. elaborate Elaborate High quantity of talk Moderate uncertainty avoidance, high context Exacting Moderate amount of talk Low uncertainty avoidance, low context Succinct Low amount of talk High uncertainty avoidance, high context Cultures in Which Major Interaction Focus Characteristic It Verbal Style Variation and Content Is Found
  • 8. Verbal Communication Styles Table 7–1 Major Characteristics of Verbal Styles Adapted from Table 7–1: Major Characteristics of Verbal Styles Cultures in Which Major Interaction Focus Characteristic It Verbal Style Variation and Content Is Found Contextual vs. personal Contextual Focus is on the speaker and role relationships High power distance, collective, high context Personal Focus is on the speaker and personal relationships Low power distance, individualistic, low context Affective vs. instrumental Affective Language is process oriented and receiver focused Collective, high context Instrumental Language is goal oriented and sender focused Individualistic, low context
  • 10.
  • 11. Communication Epigrams Adapted from Figure 7–2: Communication Epigrams
  • 12.
  • 13.
  • 14.
  • 16. Exercise 1 st Game - Nonverbal Language 2 nd Game - Language Barriers Start Answer Head Back Start Answer
  • 17. Intimate distance 18 ” Personal distance 18 ” to 4 ’ Social distance 4 ’ to 8 ’
  • 18.
  • 19.
  • 20.
  • 21.  
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.