SlideShare una empresa de Scribd logo
1 de 7
Descargar para leer sin conexión
Chapter 8 Communicating with Customers
What is Communication? ,[object Object]
Why do we communicate? ,[object Object],[object Object],[object Object],[object Object]
Internal communications ,[object Object]
Internal communications ,[object Object],[object Object],[object Object]
External communications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
External communications ,[object Object]

Más contenido relacionado

Similar a Chapter 8 communications

Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsknowledge1995
 
7 C's of communication
7 C's of communication7 C's of communication
7 C's of communicationWaqas Azam
 
5. communication in organisations
5. communication in organisations5. communication in organisations
5. communication in organisationsTatenda Chityori
 
BUS 251 Lecture 1.pptx
BUS 251 Lecture 1.pptxBUS 251 Lecture 1.pptx
BUS 251 Lecture 1.pptxSusantoSaha1
 
Communication Flows in an Organization
Communication Flows in an OrganizationCommunication Flows in an Organization
Communication Flows in an OrganizationShailesh Pachori
 
Organizational Communication (Key Distinctions)
Organizational Communication (Key Distinctions)Organizational Communication (Key Distinctions)
Organizational Communication (Key Distinctions)Mira Magnaye
 
Introduction to Communication (3).ppt
Introduction to Communication (3).pptIntroduction to Communication (3).ppt
Introduction to Communication (3).pptKhushiTyagi36
 
Corporate communication
Corporate communicationCorporate communication
Corporate communicationAyisha Kowsar
 
Intro n barriers of Business Communication.ppt
Intro n barriers of Business Communication.pptIntro n barriers of Business Communication.ppt
Intro n barriers of Business Communication.pptsu92bscsmf23605
 
BUSINESS COMMUNICATION.pptx
BUSINESS COMMUNICATION.pptxBUSINESS COMMUNICATION.pptx
BUSINESS COMMUNICATION.pptxSubeena2
 
Llb i ecls_u-3_corporate communication
Llb i ecls_u-3_corporate communicationLlb i ecls_u-3_corporate communication
Llb i ecls_u-3_corporate communicationRai University
 
4. internal communication
4. internal communication4. internal communication
4. internal communicationMarzura Malek
 
Mba i ecls_u-3_corporate communication
Mba i ecls_u-3_corporate communicationMba i ecls_u-3_corporate communication
Mba i ecls_u-3_corporate communicationRai University
 
Mba i ecls_u-3_corporate communication
Mba i ecls_u-3_corporate communicationMba i ecls_u-3_corporate communication
Mba i ecls_u-3_corporate communicationRai University
 
Mca i ecls_u-3_corporate communication
Mca i ecls_u-3_corporate communicationMca i ecls_u-3_corporate communication
Mca i ecls_u-3_corporate communicationRai University
 
Nature scope of business communication ppt
Nature scope of business communication pptNature scope of business communication ppt
Nature scope of business communication pptSalman Jailani
 
Corporte communication.POTENTIAL market for fine textiles refers to the value
Corporte communication.POTENTIAL market for fine textiles refers to the valueCorporte communication.POTENTIAL market for fine textiles refers to the value
Corporte communication.POTENTIAL market for fine textiles refers to the valueHARSHALJADHAV59
 

Similar a Chapter 8 communications (20)

Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
7 C's of communication
7 C's of communication7 C's of communication
7 C's of communication
 
5. communication in organisations
5. communication in organisations5. communication in organisations
5. communication in organisations
 
BUS 251 Lecture 1.pptx
BUS 251 Lecture 1.pptxBUS 251 Lecture 1.pptx
BUS 251 Lecture 1.pptx
 
Communication Flows in an Organization
Communication Flows in an OrganizationCommunication Flows in an Organization
Communication Flows in an Organization
 
Organizational Communication (Key Distinctions)
Organizational Communication (Key Distinctions)Organizational Communication (Key Distinctions)
Organizational Communication (Key Distinctions)
 
Introduction to Communication (3).ppt
Introduction to Communication (3).pptIntroduction to Communication (3).ppt
Introduction to Communication (3).ppt
 
Corporate communication
Corporate communicationCorporate communication
Corporate communication
 
Intro n barriers of Business Communication.ppt
Intro n barriers of Business Communication.pptIntro n barriers of Business Communication.ppt
Intro n barriers of Business Communication.ppt
 
Proiect engleza
Proiect englezaProiect engleza
Proiect engleza
 
Proiect engleza
Proiect englezaProiect engleza
Proiect engleza
 
Proiect engleza
Proiect englezaProiect engleza
Proiect engleza
 
BUSINESS COMMUNICATION.pptx
BUSINESS COMMUNICATION.pptxBUSINESS COMMUNICATION.pptx
BUSINESS COMMUNICATION.pptx
 
Llb i ecls_u-3_corporate communication
Llb i ecls_u-3_corporate communicationLlb i ecls_u-3_corporate communication
Llb i ecls_u-3_corporate communication
 
4. internal communication
4. internal communication4. internal communication
4. internal communication
 
Mba i ecls_u-3_corporate communication
Mba i ecls_u-3_corporate communicationMba i ecls_u-3_corporate communication
Mba i ecls_u-3_corporate communication
 
Mba i ecls_u-3_corporate communication
Mba i ecls_u-3_corporate communicationMba i ecls_u-3_corporate communication
Mba i ecls_u-3_corporate communication
 
Mca i ecls_u-3_corporate communication
Mca i ecls_u-3_corporate communicationMca i ecls_u-3_corporate communication
Mca i ecls_u-3_corporate communication
 
Nature scope of business communication ppt
Nature scope of business communication pptNature scope of business communication ppt
Nature scope of business communication ppt
 
Corporte communication.POTENTIAL market for fine textiles refers to the value
Corporte communication.POTENTIAL market for fine textiles refers to the valueCorporte communication.POTENTIAL market for fine textiles refers to the value
Corporte communication.POTENTIAL market for fine textiles refers to the value
 

Más de school from far far away

Chapter 7 presenting the product and product knowledge
Chapter 7 presenting the product and product knowledgeChapter 7 presenting the product and product knowledge
Chapter 7 presenting the product and product knowledgeschool from far far away
 
Leveraging on ict in el 2010 final version 8 august 2010
Leveraging on ict in el 2010 final version 8 august 2010Leveraging on ict in el 2010 final version 8 august 2010
Leveraging on ict in el 2010 final version 8 august 2010school from far far away
 
Chapter 8 different methods of communication2
Chapter 8 different methods of communication2Chapter 8 different methods of communication2
Chapter 8 different methods of communication2school from far far away
 
Chapter 7 presenting the product and product knowledge
Chapter 7 presenting the product and product knowledgeChapter 7 presenting the product and product knowledge
Chapter 7 presenting the product and product knowledgeschool from far far away
 
Chapter 7 importance of good product knowledge
Chapter 7 importance of good product knowledgeChapter 7 importance of good product knowledge
Chapter 7 importance of good product knowledgeschool from far far away
 
Chapter 7 product knowledge and how to sell
Chapter 7 product knowledge and how to sellChapter 7 product knowledge and how to sell
Chapter 7 product knowledge and how to sellschool from far far away
 
Chapter 7 customer questions to quality service
Chapter 7 customer questions to quality serviceChapter 7 customer questions to quality service
Chapter 7 customer questions to quality serviceschool from far far away
 
Chapter 6 planning and promotion (sales promo technique)
Chapter 6 planning and promotion (sales promo technique)Chapter 6 planning and promotion (sales promo technique)
Chapter 6 planning and promotion (sales promo technique)school from far far away
 
Chapter 6 planning and promotion (advertising)
Chapter 6 planning and promotion (advertising)Chapter 6 planning and promotion (advertising)
Chapter 6 planning and promotion (advertising)school from far far away
 

Más de school from far far away (20)

Chapter 7 customer service whole new
Chapter 7 customer service  whole newChapter 7 customer service  whole new
Chapter 7 customer service whole new
 
Chapter 7 presenting the product and product knowledge
Chapter 7 presenting the product and product knowledgeChapter 7 presenting the product and product knowledge
Chapter 7 presenting the product and product knowledge
 
Chapter 6 slides part 1
Chapter 6 slides part 1Chapter 6 slides part 1
Chapter 6 slides part 1
 
St2 discussion day 2_edited
St2 discussion day 2_editedSt2 discussion day 2_edited
St2 discussion day 2_edited
 
36 Students voice presentation
36 Students voice presentation36 Students voice presentation
36 Students voice presentation
 
33accomadation case study combined
33accomadation case study combined33accomadation case study combined
33accomadation case study combined
 
33good producing and servicing combined
33good producing and servicing combined33good producing and servicing combined
33good producing and servicing combined
 
33 direct competitionslidescombined
33 direct competitionslidescombined33 direct competitionslidescombined
33 direct competitionslidescombined
 
Leveraging on ict in el 2010 final version 8 august 2010
Leveraging on ict in el 2010 final version 8 august 2010Leveraging on ict in el 2010 final version 8 august 2010
Leveraging on ict in el 2010 final version 8 august 2010
 
Chapter 8 communication methods draft 2
Chapter 8 communication methods draft 2Chapter 8 communication methods draft 2
Chapter 8 communication methods draft 2
 
Chapter 8 different methods of communication2
Chapter 8 different methods of communication2Chapter 8 different methods of communication2
Chapter 8 different methods of communication2
 
Chapter 8 communication part b
Chapter 8   communication part bChapter 8   communication part b
Chapter 8 communication part b
 
Chapter 8 effective speaking n listening
Chapter 8 effective speaking n listeningChapter 8 effective speaking n listening
Chapter 8 effective speaking n listening
 
Chapter 7 presenting the product and product knowledge
Chapter 7 presenting the product and product knowledgeChapter 7 presenting the product and product knowledge
Chapter 7 presenting the product and product knowledge
 
Chapter 7 importance of good product knowledge
Chapter 7 importance of good product knowledgeChapter 7 importance of good product knowledge
Chapter 7 importance of good product knowledge
 
Chapter 7 product knowledge and how to sell
Chapter 7 product knowledge and how to sellChapter 7 product knowledge and how to sell
Chapter 7 product knowledge and how to sell
 
Chapter 7 customer questions to quality service
Chapter 7 customer questions to quality serviceChapter 7 customer questions to quality service
Chapter 7 customer questions to quality service
 
Chapter 6 survey
Chapter 6 surveyChapter 6 survey
Chapter 6 survey
 
Chapter 6 planning and promotion (sales promo technique)
Chapter 6 planning and promotion (sales promo technique)Chapter 6 planning and promotion (sales promo technique)
Chapter 6 planning and promotion (sales promo technique)
 
Chapter 6 planning and promotion (advertising)
Chapter 6 planning and promotion (advertising)Chapter 6 planning and promotion (advertising)
Chapter 6 planning and promotion (advertising)
 

Chapter 8 communications