In 2012, IWA is about to embark on developing a new strategy to follow Your Life – Your Way and in advance of this development, an evaluation of the outcomes of the actions highlighted in Your Life – Your Way was conducted. This evaluation report was presented to members at IWA’s Annual Conference in the Heritage Hotel, Portlaoise.
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IWA Evaluation Report - Your Life Your Way Stategic Plan 2008 - 2011
1.
2. Presentation Structure
• Your Life Your Way - Looking Back
• Evaluation Process Undertaken
• Evaluation Outcomes
• Messages Heard
• Services/Independence/Advocacy/Working with Others/Raising the Profile Outcomes
• Members Evaluation of Outcomes
• Our Next Strategy – Consultation Process
“Driving On – Determining Our Future 2012 – 2015”
3. Our Strategy
Your Life – Your Way
A Statement made to the membership of
IWA of the actions to be undertaken over
a three year period (2008 – 2011) to
address the issues of most importance to
individual members.
5. A Brief Summary of
“Your Life – Your Way”
(Consultation, Messages,
What’s in the Strategy)
6. Consultation Summary (2007/2008)
• 80 Open meetings around the • Meeting held with 34 Local
26 counties Authorities
• Sports AGM discussion
• Attendees included members,
staff, branches, families, HSE, • National Consultative
interested individuals & groups Committee
• In excess of 3,100 individuals
• Questionnaire engaged in the consultation
• Focus Groups process
• Expert Groups
• A hugely successful,
• 2,100 individuals attended the informative and extensive
open meetings consultative process which
has directed the strategy
• 733 Questionnaires returned formation
7. What The Members Said in 2008
• Build upon what IWA does well
• Further develop the services we provide
• Address areas of known deficits e.g. no/poor services/facilities
exists
• Use the resources/facilities we have fully
• Support members to live as independently as possible
• Raise awareness of IWA and engage with HSE/Local
Authorities/others to secure more funds/highlight disability
issues/achieve our aims
8. Developing “Your Life – Your Way”
• Responding to the Views of Members
• Reflected the economic and environmental context as existed in
2007/2008
• Building Service Capacity and Increasing Independence supports
• Clear and Specific Actions to be identified
10. Examples of Actions
• To increase the quantity of services available for members
• To work with Members to explore alternative model of ALS including
Direct Payments
• To increase the availability of ROC facilities out of hours
• To support members to holiday where they choose
• To develop services for IWA young members
• To utilise IWA transport out of hours for the benefit of members
• To develop and publicise IWA access and housing standards
• To liaise with local authorities to increase the number of accessible
parking spaces
11. In summary
• “Your Life – Your Way” contained 89 Strategic Actions
• Each Strategic Action reflects what members told IWA during the
consultation
• These Actions gave IWA a clear direction for the coming three years
(2008 – 2011) which was faithful to the ethos upon which IWA was
founded in 1960
• Achieving the actions set out in the strategy would bring clear and
tangible benefits for IWA members and the wider community of
people with disabilities in Ireland
• But – How did IWA do? Were the Actions Implemented?
• Need to Evaluate the progress made in the last three years
12. Evaluation Process
• Commissioned by the Board of Directors in November 2011
• Small Evaluation Team commenced the Evaluation in February
2012
• Quantitative and Qualitative Evaluation
• External Quality Assurance
• Outcomes Reviewed by IWA Members
• Outcomes to Influence the Next Strategy
13. Evaluation Meetings,
Consultation and Data Collection
• Meetings with Board, Senior Management Team and Local Staff
• 15 IWA Working Groups which included front line staff and
members – approximate attendance
• Review of Annual Reports 2008 – 2011, ALS/ROC/Other activities,
etc.
• Meeting with 282 members in 11 ROC’s across the country
19. IWA’s Financial Investments
• IWA invested in excess of €9m in buildings and property
infrastructure in the period 2008-2011.
• In 2008-2011, 37 buses were purchased.
• These investments improved the availability, comfort and
accessibility of premises for members.
20. Services/Independence
Outcome - Examples
• The level of ALS PA service hours delivered increased during the
life of the strategy, from 984,627 contact hours in 2007 to 1,157,945
contact hours in 2011. This equates to an increase of 18% in ALS
PA service
• The level of service in IWA’s Resource Outreach Centres (ROC’s)
has increased from 571,248 hours of service in 2007 to 777,376
hours of service in 2011. This equates to an increase of 36% in
ROC services
• IWA opened of nine new ROC’s, extended a further two ROC’s and
renovated, upgraded or redecoration the majority of ROC’s
21. Services/Independence
Outcome - Examples
• Five new Youth Cafes were opened and 18 new young adults
groups across the country were developed
• IWA driving school provided 12,710 driving lessons for 1,299
people
• The issuance of 82,000 parking permits
• An increase in the number of regular Volunteers to approximately
1300 individuals
22. Services/Independence
Outcome - Examples
• The implementation of the ALS and ROC operational manuals to
ensure a consistent service across the country for IWA members
• The development of an ALS “Direct Payment” pilot in partnership with
three IWA members, the HSE and Genio
• The completion of an Enhanced Person Centred Process (EPCP)
project, in partnership with Genio, through IWA’s ROC structure
23. Services/Independence
Outcome - Examples
• The publication of IWA’s “Best Practice Access Guidelines” and the
subsequent use of same for the benefits of members and to
influence public policy and legislation
• The increase in information availability most notably through
initiative such as website development e.g. Housing and Youth
microsites
• The increase in the range of holiday options for members beyond
IWA holiday settings both throughout Ireland and Internationally
24. Advocacy – IWA Submissions
EXAMPLES
•Parking – to reduce fraudulent
use of Parking Cards and to
introduce new types of parking
bays
•Transport – to increase the
number of accessible taxi’s, to
obtain funding for new IWA
vehicles
•Local Authorities – Housing,
Access, Urban Planning
27. Continuum of Action
• ALS – Still unmet need and a real fear of cuts
• ROC’s – extra days of service, out-of-hours use
• Holiday Service – Carmel Fallon temp Closure
• Youth – More Youth Clubs/Café/Programmes
• Employment –Unemployment Levels in Ireland
• Education – Access to Education for members
• Transport – 37 new buses but aging fleet
• Access – Need an Audit Resource for Public
• Isolation, integration and increased choice
• Build Upon the EPCP work
28. Therefore:-
• While there has been significant advances
in our services and the organisation as a
whole, we are still at the beginning of a
long Journey
• The next strategy will need to build upon
the good work of “Your Life – Your Way”
and tackle the challenging agenda in the
coming years in what will continue to be a
difficult economic environment
30. The Importance Of Listening
To Our Members
• We value the input of our members.
• Commitment was made to the members in 2008.
• Test the outcomes and findings.
• To finish review of the evaluation process.
31. Where did we go
• Evaluation of the outcomes
started 20th April for 2 weeks
• 11 Centres visited in 4 regions
• Cavan, Navan, Drogheda,
Ardee, Clontarf, Athy, Arklow,
Carlow, Kilkenny, Galway,
Tuam.
• 282 members, staff, service
users, volunteers were met
32. How did we consult
• Had a chat with cup of tea / coffee and a scone
• Members were given information about the outcomes that we
found during the evaluation process
• Members were asked :
-How do you feel about information we found?
- Did you notice difference in your centre in the last 3 years?
- Did you see any improvement in the service you are receiving?
- Is there something you would like to change or you would like
IWA to do differently?
33. What we were told
• Members agreed that IWA had increased services in the past 3-4
years despite the economic situation
• The increased availability of IWA facilities and buses for members to
use.
• Holiday options have increased e.g. Ardee London trip and Kilkenny
members trip to Spain
• The development of Youth Cafes and youth Groups has provided
new and valuable social and developmental outlet for young IWA
members
• Greater availability of the information through our Microsites,
Spokeout and our website.
34. Common Themes From the
Member Consultation
• Members can spend more time with IWA staff on
individual bases.
• Members could see the benefits of staff training
in their service e.g. EPCP approach/ improving
their quality of life.
• Members identified that IWA offer more choice.
• Members were able to explore their community
more (addressing isolation).
37. Summary
• We have evaluated our Strategy “Your Life – Your
Way” to identify progress and strategy outcomes made
in the last 3 years
• We talked to our members about this progress to test
the accuracy of the outcomes
• We have listened to our members to identify what we
still need to do
This will feed into our new strategy “Driving
on – Determining our Future
2012-2015”.
40. “Driving On – Determining Our
Future: 2012 – 2015”
Consultation Process
41. The Consultation Process
June – August 2012
• Designed to inform the development of our Next Strategy:-
“Driving On – Determining Our Future 2012 -2015”
• Build Upon “Your Life – Your Way”
• Facilitate wide discussion on what we need to do
• Reflect Ireland’s Changed Environment/Economy
• Identify and address the important issues for members
• Ensure that services and supports are planned around the person
42. Consultation With
(Examples)
• Members and their families
• Staff
• Branches and Volunteers
• Funding Agencies (HSE/FAS/Govt. Depts)
• Other Voluntary Organisations
• Disability Services Experts
• The General Public/local communities
• Any other interested individuals/groups
43. How we will Consult
• Open Meetings (ROC’s/Local Venues) – for
members/families/branches/staff/etc. – To be arranged locally by
local staff – Dates to be circulated next week
• Meetings with Branches and Volunteers
• Focus and Expert Groups on specific issues e.g. services,
independence, etc.
• On-Line Survey www.iwa.ie/strategy (available from today)
• Questionnaire – in conference pack, with Spokeout (Summer
Edition), in ROC’s and from IWA Clontarf.
• Further details and dates from Natasha Spremo (strategy@iwa.ie or
01-8186491)
46. In Summary
• Consultation - Starts Today
• Survey/Questionnaire – In Conference
Pack, available on-line
www.iwa.ie/strategy, in ROC’s, through
IWA at Clontarf
• Consultation through IWA venues in June
and July
