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Disaster Social Computing<br />Crowds, Clouds and Crisis<br />Gísli Ólafsson<br />Disaster Management – Technical Advisor<br />Microsoft Corporation<br />Email: gislio@microsoft.com<br />Blog:http://blogs.msdn.com/disaster/<br />Twitter: @gislio<br />

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Introduction<br />The Crowds<br />The Clouds<br />Way Forward<br />Agenda<br />

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Port-au-Prince<br />Haiti – January 12, 2010<br />

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Social Media<br />

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Facebook – Hotel Montana<br />

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Open Street Maps<br />

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Project 4636<br />

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CrisisCamp Haiti<br />

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CrisisCamp Haiti<br />

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Information Management<br />

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Coordination on the ground<br />

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Information Management – on the ground<br />

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Big World – Small World<br />

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The Crowds<br />

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What are the issues and limitations?<br />Information silos<br />Time zone differences<br />Organizational boundaries<br />Information capture/persistence<br />Lack of efficiency/delays<br />Version control issues<br />Security violations<br />Access issues<br />Etc.<br />Consumersocialnetworks<br />Phone<br />How People Work Together Now<br />E-mail<br />Fax<br />Face-to-face<br />Messaging<br />File shares<br />Paper-based<br />

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Organizations 2.0<br />

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Mobilizing<br />

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Facilitated<br />Knowledge Management<br />Collaborative<br />Workgroups<br />Social<br />Networks<br />Evolution<br />

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Discussion Boards<br />Comments<br />Podcasting<br />Shared Calendars<br />Microblogging<br />Versioning<br />Profiles<br />Document Libraries<br />Team Sites<br />Tags<br />Blogs<br />Task Lists<br />Wikis<br />Surveys<br />Ratings<br />EnterpriseCollaboration<br />Capabilities<br />SocialComputing<br />Technologies<br />DisasterCommunities<br />The Need for Communities<br />

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<ul><li>Team Sites

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Blogs, Wikis, Podcasts

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Tag Profile Pages</li></ul>SHARE<br />CREATE<br /><ul><li>Office Client Co-Authoring

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Enterprise Wikis

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Mobile Access

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Rich Media Support

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SharePoint Workspace Offline access

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Team Sites

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Outlook Synch & Social Connector

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Ratings

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External Access

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Note Board

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Office Web Apps</li></ul>SharePoint 2010 Communities Platform<br /><ul><li>Social Bookmarks

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Ask Me About, Colleague & Expertise Suggestions

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Microblogging Status Updates

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People & Expertise Search

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Organization Browser</li></ul>NETWORK<br />FIND<br /><ul><li>Social & Taxonomy Tags

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My Network, My Profile

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Activity Feeds

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Photos, Contact Card, Presence everywhere

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Notifications & Alerts</li></li></ul><li>The Cloud<br />

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<ul><li>On and off workloads (e.g. batch job)

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Over provisioned capacity is wasted

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Time to market can be cumbersome

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Successful services needs to grow/scale

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Keeping up w/growth is big IT challenge

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Complex lead time for deployment</li></ul>“On and Off “<br />“Growing Fast“ <br />Inactivity<br />Period <br />Compute <br />Compute <br />Average Usage<br />Usage<br />Average<br />Time <br />Time <br /><ul><li>Services with micro seasonality trends

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Peaks due to periodic increased demand

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IT complexity and wasted capacity

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Unexpected/unplanned peak in demand

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Sudden spike impacts performance

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Can’t over provision for extreme cases </li></ul>“Unpredictable Bursting“ <br />“Predictable Bursting“ <br />Optimal Cloud Workload Patterns<br />Compute <br />Compute <br />Average Usage<br />Average Usage<br />Time <br />Time <br />

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Mechanical Turks<br />

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Translation Frameworks<br />

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Swift River<br />

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The Way Forward<br />

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The crowd and cloud based crisis informationmanagement has to be a joint effort wherewe combine multiple technologies to solve the issues ahead.<br />A Common Cause<br />

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Grassroot Effort<br />

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Private Sector Support<br />

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International Community<br />

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Loss of Control<br />

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Loss of Personal Value<br />

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Confusion<br />

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Governance Policies<br />

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Legal, Compliance & Security<br />

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Breaking Convention<br />

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Phased Approach<br />

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<ul><li>Twitter:

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@gislio

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@DavidClinchNews

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@poplifegirl

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@patrickmeier

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@whiteafrican

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@edjez

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@andrejverity

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@crisismappers

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@crisiscamp

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@ushahidi</li></ul>Websites/Blogs:<br /><ul><li>http://blogs.msdn.com/disaster

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http://crisiscamp.org/

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http://www.rhok.org/

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http://www.crisismappers.net/

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http://ushahidi.org</li></ul>Further resources<br />

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Source: xkcd, http://xkcd.com/386/<br />And Finally...<br />