Using Digital Volunteers<br />Gisli Olafsson<br
/>Emergency Response Director<br />NetHope<br />

Volunteers<br />

Why use volunteers?<br />

Innovation<br />

Digital Volunteers<br />

1 Trillion Hours<br />

Digital Volunteer<br />

@redcrosspilot<br />The @redcross digital volunteers
are on 4-hour shifts<br />Role:<br />to monitor questions about resources<br />track trends<br />keep track of important search terms related to disaster<br />At the end of each shift, volunteers then provide valuable disaster operations reporting to improve situational awareness and best affect decision-making for American Red Cross operations and public information strategy.<br />

@redcross pilot<br />Preferred Capabilities:<br />You
have a personal Twitter account and you’re not afraid to talk with Red Cross stakeholders<br />You’re adept at searching on Twitter<br />You’re familiar with Red Cross relief efforts (or you’re willing to study CrossNet to become that way)<br />Duties:<br />Monitor Twitter for keywords like Redcross, “Red Cross”, #hurricane, #irene<br />At the end of each 4-hour shift you’ll provide a short summary of the trends you’re seeing in conversations.<br />Using your personal twitter account, you are asked to respond to any questions you feel comfortable with (the resources on CrossNet for Hurricane Irene are great for finding answers).<br />

Mass Collaboration<br />“Teamwork divides the
task and multiplies the success”<br />Author Unknown<br />

Information Management<br />

Fostering Digital Volunteers<br />

LOCAL OR GLOBAL?<br />

Organizing <br />

Facilitated<br />Knowledge Management<br />Collaborative<br />Workgroups<br
/>Social<br />Networks<br />

Integrity<br />“Integrity is doing the
right thing, even if nobody is watching.”<br />Jim Stovall<br />

"It's easy to come up
with new ideas; the hard part is letting go of what worked for you two years ago, but will soon be out of date.”<br />Roger von Oech<br />