The only certainty today is change.
Speed, Teamwork and Flexibility.
Managers at all level need to stay close
to the customer.
Without continuous improvement and
lifelong learning, there can be no true
economic progress for individuals and
“For most employees, the
immediate boss is the prime
representative of the
organization. If they don’t like
their immediate boss, they
don’t like the company”
(President of a Management company in Utah)
Management is the process of working
with and through others to achieve
organizational objectives in changing
Central to this process is the effective
and efficient use of limited resources.
Working with and through others.
Achieving organizational objectives.
Balancing Effectiveness and Efficiency.
Making the most of limited resources.
Coping with a changing environment.
Management is, above all else, a social
process. Many collective purposes bring
individuals together-building cars,
providing emergency health care,
publishing books, and on and on. But in
all cases, managers are responsible for
getting things done by working with and
through other people.
DerailedManager were those
who had not lived up to their
peers’ and superiors’ high
Problems with interpersonal relationships.
Failure to meet business objectives
Failure to build and lead a team.
An objective is a target to be strived for
and, one hopes, attained. Although
personal objectives are typically within
the reach of individual effort,
organizational objectives or goals always
require collective action.
Organizational Objectives also serve later
as measuring sticks for performance.
Effectiveness entails promptly achieving
a stated objective.
Efficiency enters the picture when the
resources required to achieve an
objective are weighed against what was
We live in a world of scarcity. Although
experts and non-experts alike may
quibble over exactly how long it will take
to exhaust our nonrenewable resources
or come up with exotic new
technological alternatives, one bold fact
remains: Our planet is becoming
Successful managers are the ones who
anticipate and adjust to a changing
circumstances rather than being
passively swept along or caught
The Evolution of Product Quality
An Ethical Reawakening
The Internet and the E-Business
A controversial aspect of Globalization is
the practice of off shoring, the
outsourcing of jobs from developed
countries to lower-wage countries.
Today’s model manager is one who is
comfortable transacting business in
multiple languages and cultures.
The emphasis on quality has evolved
through four distinct stages since World
War II- from “fix it in” to “inspect it in” to
“build it in” to “design it in”.
Notice how each stage of this evolution
has broadened the responsibility for
quality, turning quality improvement into
a true team effort.
The fix-it-in approach
•Rework any defective product
The inspects-it-in approach
•Avoidance of substandard outputs.
The build-it-in approach
•Identifying and eliminating causes of quality
The design-it-in approach
•Continuous improvement of
personnel, process and product.
Green issues such as
deforestation, global warming, depletion
of the ozone layer, toxic waste food
safety, and pollution of land, air, and
water have gone mainstream.
Managers around the world are picking
up the environmental banner and
putting their creative ideas to work in a
way that they doesn’t harm the
Managers are under strong pressure
from the public, elected officials, and
respected managers to behave better.
Lying to Supervisors
Lying o reports or Falsifying records
Stealing and Theft
Abusing Drugs or Alcohol
Conflict of Interest
Internet- the worldwide network of
personal computers, routers and
switches, powerful servers, and
organizational computers has been
E-business- is one seeking efficiencies via
the Internet in all basic business functions
Managers are responsible in every
aspects of the business. Management is
a complex and dynamic mixture of
systematic techniques and common
sense. A certain manager must be
educated enough and undergone
many experiences in terms of managing.
A Hectic Place
Managers lose their rights to do many
“ The manager is overburdened with
obligations; yet he cannot easily
delegate his tasks. As a result, he is driven
to overwork and is forced to do many
Brevity, fragmentation, and verbal
communication characterized his work.”
Loose your temper
Be one of the gang
Bring your personal problems to work
Put your self-interests first
Ask others to do what you cannot do
What must be considered in learning to
Making a big mistake
Being personally attacked
Suffering an injustice at work
Acquiring the Ability to Manage
Small business management have been
called the “engine” of the U.S economy.
What is your product?
Who is the customer?
Who will sell it?
How many people will buy it?
How much will it cost to design and
What is the sales price?
When will you break even?
80 percent-failure-rate Myth
The low-wage-jobs Myth
Become an independent
Take a job with small business
Join or buy a small business owned by
Purchase a franchise
Start your own small business
Entrepreneurship is the process by which
individuals –either on their own side or
without regard to the resources they
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