Good Manners and Etiquette
Gohar Sokhakyan

Types of Etiquette
Travel
Business Social
Eating Etiquette
Meeting
Telephone
2

What is Etiquette?
 Practicing good manners
 Knowing how to behave in various
situations
 Knowing how to interact with people
3

Eating Etiquettes:
If you are in restaurant, never blow
on your soup or food. Even if it’s
very hot!
If you're a guest at a dinner, wait
until the host takes his first bite,
then you can eat.
4

5
Never intercept a pass. You'll just
have to ask them to pass the
basket to you!
Surprisingly, salt and pepper
should be passed together, even
if someone asks only for one.

When you are finished with your
meal, your knife and fork should be
placed on your plate diagonally. This
is a secret code to the waiter that
you’ve finished.
If you have to go to the restroom or
if you’re getting up at the end of the
meal—just put your napkin to the
left of your plate.
6

Business and Telephone
Etiquette
7
Whether at work, at
home, or on your mobile
phone, it is very
important that you are
fully aware of how to talk
or behave over the phone.

Answering to a Call!
A Call Opening Part
 Greet warm and professionally
 Explain who you are
 Be enthusiastic
 Be respectful
 Say “Thank You” at the end of the
conversation
8

What is a Business Etiquette?
Business etiquette is not just knowing
what to discuss during a business dinner
or how address to colleagues, it is a way
of presenting yourself in such manner
that you will be taken seriously.
9

Business Meeting Etiquette
 Host should send a planned agenda
ahead of time with clear objectives.
 Be punctual. Start and stop on time.
Don’t wait for latecomers.
 Allow all participants to be involved in
discussions.
 Encourage challenge. This is the best
way to rise new ideas.
10

Travel Etiquette
While traveling, it is important to follow
certain rules of etiquette, which creates
favorable conditions for traveling. Good
manners, your dignity and calm attitude
to what is happening will increase the
chance to travel a lot.
11

Tips on Travel Etiquette
 If airplanes, trains are full
of people, don't busy a
sitting place next to you.
Use the space under the
seat in front of you.
 Let people in front of you
off the plane first.
 Don’t slam the hotel room
door. When you enter and
exit your room, why not
close it gently?
 Keep the volume down.
Loud TVs and phone
conversations can also drive
your neighbors crazy.
 Wait for the next elevator.
If you have missed one or if
it is full of people, just be
patient, wait a few minutes
for the next one to come.
 Book a hotel room
beforehand.
12

Basic Social Etiquette
There are certain accepted behaviors in
all social situations that we all need to
learn. With few exceptions, putting
them into practice can make a big
difference in our social life.
13

Some Tips on Social Etiquette
 Be on time – no one likes to wait for others who are
chronically late.
 Personal space – when you see someone squirming
as you step closer back off a bit.
14

 Men’s manners – this one is simple: be a
gentleman. But how?
 Women’s manners – you can be a lady and
still show strength.
15

Etiquette rules have
been in existence
since the beginning
of socialization. It is
easy to have good
manners: mentioned
rules of proper
etiquette will help
you to become more
confident and polite.
16

Used URLs
 http://www.travelandleisure.com/articles/travel-etiquette-
dos-and-donts/26
 http://etiquette.about.com/od/Manners/a/Social-
Etiquette-Tips.htm
 http://www.businessinsider.com/business-etiquette-
you-need-to-know-2013-7?op=1
 http://smallbusiness.chron.com/define-business-etiquette-
2898.html
 http://xtraordinaireblog.wordpress.com/2012/06/2
5/x-mester-etiquette-dinner/
17