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SMS/Mobile Marketing Schools Presentation

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SMS/Mobile Marketing Schools Presentation

  1. 1. Retail Mobile Marketing Your Audience Lives on Mobile Devices. Your Marketing Can Too.
  2. 2. Mobile Tag Opt-in Demo
  3. 3. What is Mobile Marketing <ul><ul><li>Easily create mobile-friendly web pages for iPhones, Blackberries and flip phones </li></ul></ul><ul><ul><li>Register customers to receive special offers and alerts via text message </li></ul></ul><ul><ul><li>Promote special events, sales, new inventory items and more </li></ul></ul><ul><ul><li>Build your customer list, engage them and drive traffic to your door </li></ul></ul>
  4. 4. Mobile Consumer Trends <ul><ul><li>People are making cell phones a part of their everyday lives. </li></ul></ul><ul><ul><li>86 % of the US population (13+) own a mobile device (m:metrics Aug 2007) </li></ul></ul><ul><ul><li>39% of Adult cell phone subscribers use the Mobile Internet (Kelsey Group Oct 2008) </li></ul></ul><ul><ul><li>30% of all consumers were interested in receiving permission based mobile coupon services. (Juniper Research in MMA industry review May 2008) </li></ul></ul><ul><ul><li>While 18-35 year old demographic is by far the heaviest users of text messaging and Mobile Internet browsing, older demographic users are rapidly becoming heavy users: </li></ul></ul><ul><ul><ul><li>Age 35 - 44: Average 236 text messages per month (more text messages than phone calls) </li></ul></ul></ul><ul><ul><ul><li>Age 45 - 54: Average 128 text messages per month (Average text message usage - Nielsen Mobile 2008) </li></ul></ul></ul>
  5. 5. Retail – On the Mobile Web Text messaging and mobile-friendly web pages work together to extend the effectiveness of your advertising The mobile screen is tiny compared to PC monitors, plus mobile users expect a different style of info and mobile-friendly navigation Live Demo: Text “ Cooper Gift” to 77950 Your mobile-friendly web pages Clicking the link in the text message will bring you to...
  6. 6. Optimized for Web and Mobile Search Web & Mobile Search Engines PC Landing Page Mobile Landing Page Even if you aren't actively conducting mobile marketing, people are trying to get to your web site via their mobile phones.
  7. 7. Retail Live Text Demos <ul><li>Try These Live Text Demos From Your Phone: </li></ul><ul><ul><li>Text “ cooper gift ” to 77950 for a promotional item </li></ul></ul><ul><ul><li>Text “ cooper join ” to 77950 to join the text-only club. Get offers, alerts and specials right on your phone </li></ul></ul><ul><ul><li>Text “ cooper deal ” to 77950 for our current discount coupon to your phone </li></ul></ul>
  8. 8. Why Mobile Marketing <ul><ul><li>Build a more valuable opt-in database </li></ul></ul><ul><ul><ul><li>Use Text Response Codes (Mobile Tagging – see examples) in advertising and customer correspondence </li></ul></ul></ul><ul><ul><li>Drive customer engagement </li></ul></ul><ul><ul><ul><li>Send opt-in prospects advance notice and same-day text alerts of new offers or events. </li></ul></ul></ul><ul><ul><li>Extend the value of offline and online marketing, promotional email and word of mouth </li></ul></ul><ul><ul><ul><li>Make promotions, events, info and special offers viewable on all cell phones and smartphones </li></ul></ul></ul>
  9. 9. Further Discussion Slides <ul><ul><li>Ideas for how to use your mobile marketing capability </li></ul></ul><ul><ul><li>Marketing Case Study </li></ul></ul><ul><ul><li>Mobile marketing industry trends </li></ul></ul>
  10. 10. What do customers need to know when they’re out? <ul><ul><li>Text SALE for currently discounted items </li></ul></ul><ul><ul><li>Text CLEARANCE for items that are a steal </li></ul></ul><ul><ul><li>Text LOCATIONS for other stores </li></ul></ul><ul><ul><li>Text GIFT for gift certificate information </li></ul></ul><ul><ul><li>Text PARK to find where to park </li></ul></ul><ul><ul><li>Text DIRECTIONS for how to get here </li></ul></ul><ul><ul><li>Text HOURS for store hours </li></ul></ul>
  11. 11. What Can I Offer on My Mobile Website? <ul><ul><li>Product Listing </li></ul></ul><ul><ul><li>Gift Sets </li></ul></ul><ul><ul><li>New Products </li></ul></ul><ul><ul><li>Photos </li></ul></ul><ul><ul><li>Contact Information </li></ul></ul><ul><ul><li>Click to Call </li></ul></ul><ul><ul><li>Directions/Map </li></ul></ul><ul><ul><li>Schedule & Hours </li></ul></ul><ul><ul><li>Parking Information </li></ul></ul><ul><ul><li>Payment Options </li></ul></ul>
  12. 12. How Can I Use Text Message Alerts to Drive Traffic? <ul><ul><li>Sale Events </li></ul></ul><ul><ul><li>Holiday Promotions </li></ul></ul><ul><ul><li>New Products </li></ul></ul><ul><ul><li>Gift Sets </li></ul></ul><ul><ul><li>Birthday Specials </li></ul></ul><ul><ul><li>Free Shipping Online </li></ul></ul>
  13. 13. Marketing Case Study “ These new forms of digital marketing via email and especially SMS have really impressed us out of the gate, and shown us a clear path to offset declining response rates and poor ROI in some of our other forms of advertising,” “We have been most surprised with the revenue generated from a simple 160-character text message with a sale offer. No doubt about it, this has been a game-changer for us,” Mr. Malouf continued. “With two simple SMS campaigns, we’ve generated over $100,000 in new business.&quot; <ul><li>Goal: To test expanding Ashley Furniture’s marketing reach to mobile users and put on a four-day “secret sale” to be announced only by SMS and email messaging. </li></ul><ul><li>Result: SMS text recipients generated almost 8X more revenue per recipient than the email recipients </li></ul><ul><li>  </li></ul><ul><li>Preparation </li></ul><ul><li>Building the SMS Opt-In List - Total SMS Opt-Ins acquired during this period: 6,000 </li></ul><ul><li>Free Gas Giveaway – Consumers were prompted to text GAS and DRIVE to a short code </li></ul><ul><li>$500 Shopping Spree – With this campaign, the company also gathered demographic information on its customers, adding to the database of people who ultimately received the Secret Sale coupons. </li></ul><ul><li>  </li></ul><ul><li>Deployment </li></ul><ul><li>Four-Day Secret Sale - Not enhanced by any other coinciding media announcements </li></ul><ul><ul><li>34,743 permission-based messages sent out </li></ul></ul><ul><ul><ul><li>28,743 emails </li></ul></ul></ul><ul><ul><ul><li>6,000 SMS messages </li></ul></ul></ul><ul><ul><li>Messages included digital coupons for furniture, accessories and mattresses </li></ul></ul><ul><li>  </li></ul><ul><li>Results </li></ul><ul><li>28,743 emails yielded $53,022 in revenues - $1.84 per email recipient </li></ul><ul><li>6,000 SMS messages yielded nearly $86,000 in revenues - $14.33 per SMS recipient </li></ul><ul><li>  </li></ul>Mobile Marketing Watch 2007 Campaign tools provided by Mobile Storm
  14. 14. Ad Agency Trends <ul><ul><li>Percent of agencies planning spending increases* </li></ul></ul><ul><ul><ul><ul><li>Online 67% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Mobile 50% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Cable TV 27% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Magazines 18% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Broadcast TV 13% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Newspapers 8% </li></ul></ul></ul></ul>*Advertising Age survey Nov 2008
  15. 15. Market Trends: Mobile Content Publishing <ul><ul><li>Mobile Internet has reached a critical mass as a marketing medium </li></ul></ul><ul><ul><li>An $8 billion mobile content publishing market is forming which is the &quot;mobile equivalent&quot; of the current web. </li></ul></ul>