Want to know the best-kept secret in the Continuous Improvement world? The smallest addition of Visual Management often results in the biggest impact on a process. Visual Management changes the landscape of a workplace for the better, and it often serves as the most noticeable legacy of process improvement. Want to know how to take advantage of something so simple and yet so powerful? Join us for this 1-hour Introductory Webinar primer on how to get the most out of Visual Management.

1. How to Harness the Power
of Visual Management
Presented by Elisabeth Swan

2. About Our Presenter
• Managing Partner at
GoLeanSixSigma.com
• Co-Author of
The Problem-Solver’s Toolkit
• Co-host of the
Just-In-Time Café Podcast
Elisabeth Swan
/ElisabethSwan
@ConsultSwan
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3. How to Interact
Answer Polls! Ask a Question!
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4. Where Are You From?
Share your location in the Chat area!
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5. Our Mission and Core Values
Mission: Revolutionize the way people learn process
improvement—making it easy for everyone everywhere
to build their problem-solving muscles
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Cultivating Community
We create an inclusive and
positive space where
people around the world
connect with each other to
learn and grow.
Servant’s Heart
At our core we are here
to be of service to
others as guides and
teachers to encourage
people’s success.
Trailblazing Spirit
We have the courage to
challenge and inspire each
other to create a constant
state of awesomeness.

6. Learning Objectives
After attending this webinar you’ll be able to:
• Define Visual Management
• Outline the different objectives of Visual
Management
• Describe the power of Visual Management to
improve process flow
• List examples of great
Visual Management
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7. Today’s Agenda
• What is Visual Management?
• Why does it matter?
• What questions does it answer?
• What does it look like?
• What are good guidelines?
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8. Problem
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9. What Is Visual Management?
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Visual Management is simple visual tools that
enable process understanding at a glance.

10. It Answers These Four Questions
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What Is
This?
How Does
It Work?
Identify Inform Instruct Plan
What’s
Next?
How Are
We Doing?

11. Poll #1
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Question: What is your biggest current use
of Visual Management?
A. To identify things and work areas
B. To inform people of process status
C. To instruct people on how things work
D. To display the ongoing plan

12. Systems We Know
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13. Why Do We Need Visual Management?
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14. Identify: What Is It?
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Which one
is the dried
conch flakes?

15. What Is It?
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16. What Is It?
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17. What Is It?
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18. What Is It?
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19. Inform: How Are We Doing?
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Oh no! The
Fergusons have
been waiting over
half an hour!

20. How Are We Doing?
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21. How Are We Doing?
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22. How are We Doing?
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23. How Are We Doing?
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24. How Are We Doing?
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25. Instruct: How Does it Work?
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26. How Does It Work?
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27. How Does It Work?
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28. How Does It Work?
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29. How Does It Work?
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30. How Does It Work?
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31. How Does It Work?
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32. How Does It Work?
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Bike
Bike

33. How Does It Work?
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34. Plan: What’s Next?
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This will help my
Manager-In-Training
understand the
weekly tasks needed
to run the business!

35. What’s Next?
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Actions
planned
for each
quarter
listed
here

36. What’s Next?
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37. What’s Next?
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38. It Answers These Four Questions
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What Is
This?
How Does
It Work?
Identify Inform Instruct Plan
What’s
Next?
How Are
We Doing?

39. Question for You
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• Please enter your response in the Chat tab
Question: What’s the best use of Visual
Management you’ve seen?

40. 4 Visual Management Guidelines
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SIMPLE
BIG
VISIBLE
CHANGEABLE

41. 1. Keep It Simple
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IN OUT

42. 2. Make It Big
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Does that
say ‘cooked’
or ‘cooled’?
We need to
stop using
crayons!

43. 3. Put It Where People Need It
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44. 4. Allow People to Change It
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Time to update the
Island Melt!
We only have 2 left!

45. Resistance to Visual Management
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My department
would be “green”
if it weren’t for
delays upstream.
Isn’t Lean for
Manufacturing
only?
I’d be on-time if
the I didn’t have
to go back and fix
it so often.
Is this Visual
management
Temporary? Who
owns it?

46. Poll #2
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Question: What is your biggest challenge
with Visual Management?
A. We don’t have enough of it
B. We have systems but they’re not always
followed
C. Leadership does not enforce the systems
we have
D. Workers are not allowed to update displays

47. Positive Reinforcement
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48. Visual Management Tips & Tricks
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• Distinguish “Normal” from “Abnormal”
• Add accountability
• Use to highlight and solve problems
• Push problem solving “down”
• Include others—respect for people

49. Call to Action
• Download Visual
Management - 20
Questions Template
• Consider Single Modules:
• 5S Webinar
• Kanbans & Supermarkets
• Standard Work
• Leader Standard Work
• Take ”Before” and “After”
photos
• Share an example—we’ll
publish!
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50. The Story Continues…
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51. Today We Covered
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• What is Visual Management?
• Why does it matter?
• What questions does it answer?
• What does it look like?
• What are good guidelines?

52. Questions?
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53. Getting Started
Learn more by starting some more training!
• White Belt Training & Certification (Training is FREE)
• Yellow Belt Training & Certification (Training is FREE)
• Green Belt Training & Certification
• Black Belt Training & Certification
• Lean Training & Certification
Coupon Code: 20VISUAL
20% discount on all courses!
*Expires December 20, 2019
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54. The Problem-Solver’s Toolkit
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• Paperback and Kindle
versions available on
Amazon
• The Problem-Solver’s
Toolkit

55. Upcoming Webinar: Dec. 19, 11am PT
Register today at GoLeanSixSigma.com/webinars
We’ll select upcoming webinars based on your feedback,
so please share your feedback on the survey at the end of
close of this webinar.
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56. Just-In-Time Cafe Podcast
Tune in at GoLeanSixSigma.com/cafe for the latest
Lean Six Sigma news, easy ways to apply Lean Six Sigma and
interviews with process improvement leaders like you!
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57. Questions?
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58. Thank You for Joining Us!
More questions? Ask us at
contact@goleansixsigma.com
Click here to download free tools,
templates, infographics and more!
@GoLeanSixSigma/company/GoLeanSixSigma-com /GoLeanSixSigma 61