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How Much
Are You
Worth In
Clicks?
The rise of social media is giving companies a new way of engaging
and interacting with customers. With online marketing gaining traction
over traditional marketing, there are few businesses that dare to be
left behind. So how are companies in the GCC stacking up against each
other in this arena? Gulf Business takes a look.
research provided by grafdom




 48 / SEPTEMBER 2012
TOP 50 social media brands




                             F
                                        rom the time we wake up to       tectonic shift Gulf Business joined         compiling the Top 50 Social Media Brands
                                        the time we go to bed, we        hands with digital media powerhouse         involved listing Gulf brands that are
                                        are inundated with brands.       Grafdom to enlist the 50 most influential   most active on social media platforms
                                        Whether it’s the ubiquitous      and recognisable brands in the GCC.         such as Facebook, Twitter and YouTube.
                             McDonald’s sign we pass on our drive        The data acqusition sources included        This generated 1,398 brands, which were
                             to work, or the call we take on our         socialwatchlist.com and socialbakers.com.   short-listed to the top 100 to qualify for
                             BlackBerry, to the Emirates ad we see         The methodology employed in               the next stage. Values were rechecked to
                             on our Sony TV, and the Mashreq bank                                                    ensure fairness in terms of comparison,
                             ATM we stop at before heading out for       “Gulf brand followers                       and the final top 50 brands were then
                             dinner with friends.                        and mentions on social                      extrapolated for the final list.
                                In the digital world these brands also   media have increased                           The results were in line with
                             follow us, albeit in a different form. A                                                expectations in many ways; underscoring
                                                                         substantially this year as
                             retweet may attract our attention to a                                                  the powerful reach of the media sector,
                             car sale at Toyota, a Facebook like could
                                                                         more companies engage                       while also showing how imperative
                             list a charitable initiative of the Qatar   in posts, comments and                      telecom and retail are is in this region.
                             Foundation, and a YouTube video would       tweets. We’ll continue seeing               There were many surprise entrants too,
                             educate us about the latest features of a   a greater shift to newer and                such as traditional brand underdogs like
                             new Nokia smartphone.                       specialised platforms to fulfill            education and the arts.
                                The entry of brands into the social                                                     See page 60 for the tabular results and
                                                                         specific needs.”
                             media space has redefined the way                                    - Farid Gasim,     read on to find out the most popular
                             we live, eat and think. In view of this             Director of operations, Grafdom     brands in the GCC.




                                                                                     Criteria
                                                                                      Brand must be
                                                                                    present on at least
                                                                                   two social networks.



                                                Sectors
                                             Media, F&B, technology,                                                 PLATFORMS
                                                  entertainment,                                                        The choice was
                                             education, retail, FMCG,                                                 between Facebook,
                                              airlines, government,                                                       Twitter and
                                             auto, property, finance                                                       YouTube.


                                                                         Methodology
                                                   and telecom.




                                                                                                                COUNTRY
infographics: TARAK PAREKH




                                                                                                               GCC – Saudi Arabia,
                                                                indicators                                     UAE, Kuwait, Qatar,
                                                                                                               Bahrain and Oman.
                                                                  Number of likes;
                                                                number of followers;
                                                                 number of views.



                                                                                                                                       gulfbusiness.com / 49
TOP 50 social media brands




                                           #1 Al Arabiya
D
            espite an affinity for headlines   videos sent in by viewers, the first such    Brotherhood, Zionist thoughts, in Egypt
            like “Torn by Porn” and            programme in the Arab world.                 and the Arab World.” Subsequently in
            “Syria Leaks” this news               Although Al Arabiya’s website has a       August their website was also blocked,
            channel has an impressive          captive audience in Saudi Arabia and the     allegedly by a Distributed Denial of
online and social media presence. Head-        UAE, almost 20 per cent of its visitors      Service (DDOS) attack.
on-head with international stalwarts like      are from the US, Canada, UK and France.         Moves like this, contrary to their
BBC and Fox News, Al Arabiya.net is the        The channel uses a crossover-marketing       intention, only serve to underscore how
most visited Arab website.                     model synergising between television and     powerful Al Arabiya is and the sentiment
   After launching Al Arabiya TV in 2003       online advertising.                          it evokes as the leading news channel in
and an Arabic-language online portal              But success comes with its caveats.       the Arab world. With Arab users of social
AlArabiya.net, the company initiated           The Al Arabiya website is vulnerable to      networking sites surging to a record 43
English, Farsi and Urdu news websites. It      attacks as demonstrated by a hacking         million on Facebook and 1.3 million on
then entered the multimedia platform with      of its Facebook account in April, where      Twitter in 2012, the Arab language will
web TV and slideshows, set up a financial      allegedly the Syrian Electronic Army         gain significance in the online world, and
news site, which has one of the largest        posted false news on its page and also       platforms with an established presence –
share of ads among Arab websites, and          declared that the channel worked “day        like Al Arabiya – will only stand to gain
introduced a programme that broadcast          and night to broadcast venomous,             from this popularity.




                                          #2 Al Jazeera English
I
      f there’s one media outfit deeply        live streaming, RSS feeds and mobile         and – in true journalism spirit – is not
      entrenched in showcasing the             TV, it’s no surprise that this channel has   afraid to ask for it.
      Arab world to the West, it is global     an unfathomable 387 million views on            Although established six years ago,
      network Al Jazeera. Airing from          YouTube.                                     as compared to CNN that’s been around
New York to Jakarta, Qatar-based Al               Al Jazeera also launched a multi-         for thirty plus years, the channel already
Jazeera is widely recognised as the Arab       lingual educational campaign about           has 60 bureaus that reach 250 million
mouthpiece.                                    social media, with YouTube videos            households across 130 countries. The
   The power of social media in news –         explaining how to use Twitter, Facebook      Al Jazeera network itself has over 20
that has recently covered everything from      and other online platforms. By making        channels covering everything from sports
the Egyptian turmoil to the Syrian uprising    people more media-savvy, Al Jazeera          to business to documentaries.
– cannot be underestimated. In fact so         hopes to raise a generation of citizen          In wake of the Arab Spring, an
much of the Middle East revolution was         journalists in a low-cost way, which         earthquake in Iran, and Qatar being
internet-fuelled that Al Jazeera flagged off   will also, cleverly enough, allow            declared the world’s richest country, the
the trend by launching a Sharek (meaning       coverage from places that they cannot        role that Al Arabiya plays in providing
“share”) platform called The Stream,           normally access.                             real-time information about Arab
which is even said to be forging the future       Launching innovative campaigns like       countries to the world is expected to
of social TV.                                  “Demand Al Jazeera in the USA” Al            widen, and the power this brand draws
   Abetted by real-time blogs, podcasts,       Jazeera definitely knows what it wants       will likely continue its reign.


                                                                                                                 gulfbusiness.com / 51
#o3        Pepsi Arabia                      #o4        KFC Arabia                           #o5         STC

Rivalling leading news networks in          As if being the largest chicken restaurant      Taking a break from news and food,
the social media space is a tough task,     brand wasn’t enough, KFC Arabia is the          telecom giant Saudi Telecom (STC)
unless you distinguish yourself with a      Middle East’s most recognisable fast-           is a welcome addition to the Top 50
“secret ingredient”, which in Pepsi’s       food chain. It may place second after           Social Media Brands. Nudging out other
case seems to be the Pepsi Arabia TV        McDonald’s around the world, but it’s           regional bulwarks like Etihad Etisalat and
portal. Users post their Arabic-language    clear that in this region Colonel Sanders       Zain Saudi is no mean feat, but being
videos on the website, including            is king.                                        the largest telecom company by market
trending topics, and Pepsi Arabia thus                                                      capitalisation in the region does have its
effectively engages users to associate                                                      benefits.
the brand with light, fun moments
which they can share with loved ones.




            National
 #o6        Geographic
            Abu dhabi
                                              #o7        Qatar 2022                           #o8        Emirates

Taking photos of the stunning Sheikh        When one of the world’s richest country         There is rarely a ranking list in this
Zayed Mosque and covering a Camel           decides to host one of the world’s richest      region that does not carry the name of
Beauty Pageant may just be the              football associations, it makes headlines.      this revered airline. In its quest to be the
best way to become popular in the           As the first Arab country to present the        world’s largest airline by 2017, Emirates
GCC. In just three years of launching       FIFA World Cup, Qatar is pulling out            launched a stellar marketing campaign
National Geographic Channel – the           all stops. Spending approximately $36           to overhaul its brand proposition from
first international factual entertainment   billion to build a metro system, $4 billion     a service to a lifestyle provider. No
channel in the Arabic language – in         for stadiums and $100 billion more on           wonder this airline is synonymous with
collaboration with Abu Dhabi Media          infrastructure like airport, hotels, housing,   creating new benchmarks for quality,
Company, this brand has become one          ports, roads and bridges, this may be the       safety and delivery.
of the most renowned in the region.         costliest brand on our list.


52 / SEPTEMBER 2012
TOP 50 social media brands




                                                           Pizza hut
  #o9        mobily                              #10       middle east                        #11        Eye of riyadh

Just a couple of notches below Saudi           With three food joints in the top ten        This city news and marketing portal
Telecom, the Etihad-Etisalat consortium’s      brands, it’s obvious that the way to         cleverly hooks its local community with
Mobily managed to break this                   the Middle East’s heart is through the       useful content – from jobs and events to
incumbent’s monopoly in Saudi Arabia.          stomach. Adding more than 800 fans daily     news and government announcements.
Pegged as the fastest growing mobile           on its Facebook page, this global brand is   It sure helps to be in Riyadh, which –
operator in the MENA region, Mobily            aggressive in marketing new promotions       with a population of over five million –
plans to expand its brand strategy             – from Crown Crust Carnival to Cheesy        is the largest city in Saudi Arabia. For
in line with global trends in mobile           Bites Remix. Yum! Brands, that owns          local info, Eye Of Riyadh is one of the
telecommunications and broadband               both KFC and Pizza Hut, sure makes for a     first ports of call, hence the site’s
services.                                      strong case in branding.                     impressive social media engagement
                                                                                            and content sharing figures.




             Sony
  #12        middle east                         #13       Ana zahra                          #14        just falafel

As the highest ranked tech company             Anazahra.com reaches out to modern           This fast-growing UAE falafel chain owes
on our list, Japanese electronics firm         Arab women with fashion tips, celebrity      much of its success to social media.
Sony has tapped into the region’s taste        news and a sense of interactive              Recently, Just Falafel’s ‘Help Us Help
for gadgets – running hot previews,            community. Launched in 2012,                 You’ campaign was launched in January
tips and competitions on social media,         the portal features popular editors,         2012, tying together social media, creative
including ‘Ramadan Surprises’ and ‘The         contributors, bloggers and some of the       arts and academic support through an
DJ Challenge’. With intense competition        most influential personalities from the      innovative initiative via its Facebook page.
in the TV, laptop and gaming market            Arab world. The site attracts an average     The firm’s social media channels have
from Apple, Lenovo and Samsung, Sony           of 622,000 unique visitors and seven         seen hundreds of thousands of fans view
is successfully utilising online media to      million page views daily.                    the brand’s personal and humorous online
grapple for a share of the region’s wallets.                                                videos and corporate clips.


                                                                                                                 gulfbusiness.com / 53
Blackberry
 #15        Fatafeat                          #16        Zain                              #17        Middle East
Based in Dubai and broadcast to 21           Kuwait’s largest telco is a pioneer in      It’s been a bumpy time for Canadian
countries, Fatafeat is the first 24-hour     social media. The firm even celebrated      smartphone maker, RIM. In the last
free-to-air cuisine television channel.      International Social Media Day in June      full financial year, the firm made a
Fatafeat’s programming features foodie       this year by gathering social media         net profit of $1.2 billion, markedly
menus and celebrity cooks, while the         enthusiasts and entrepreneurs for face-     down from $3.4 billion in the previous
channel’s Facebook page allows readers       to-face interaction and engagement with     year. BlackBerry lost significant share
to share recipe tips and watch the chefs     the Zain brand. Currently the brand is      to other smartphones in 2011, which
in action on YouTube.                        running the ‘Instagram Daily Challenge’     means the company has re-energised its
                                             where readers are encouraged to upload      focus on multi-million dollar marketing
                                             their social media photos each day to a     campaigns, competitions and online
                                             new theme.                                  communities.




            Saudi                                        Carnegie
 #18        Tourism                           #19        Mellon
                                                         University
                                                                                           #20       OSN

With a population of over 27                 The prestigious US-founded Carnegie         As one of the largest pay TV networks
million, Saudi Arabians love to travel       Mellon University opened its Qatar          in the MENA region, OSN uses its large
domestically. The homebodies spent           campus in 2008. The university has the      subscriber base to tap into Western,
over $22.5 billion travelling their turf     advantage of leveraging its international   Arabic and Filipino communities with
last year, visiting cultural hotspots        campus base of more than 10,000             regular entertainment listings updates
such as Mecca and Medina. The Saudi          students, 70,000 alumni and 4,000 staff     and previews. OSN’s Facebook page
Tourism information portal taps into this    to boost its social media community. The    gives users the chance to share their
local market, as well as the Kingdom’s       school’s regular educational YouTube        views on the latest ‘Suits’ series or box
growing international visitor profile with   videos have proved to be a global hit.      office films.
pictorial teasers and lively debates on
Facebook and YouTube.


54 / SEPTEMBER 2012
TOP 50 social media brands




            Toyota
 #21        Saudi Arabia                      #22       NasAir                             #23       Qatar
                                                                                                     Airways
Abdul Latif Jameel (ALJ) group, the         Launched in 2007, the Saudi Arabian          One of the fastest growing airlines in the
exclusive distributor of Toyota in the      carrier already has a young fleet of 16      world, Qatar Airways flies to over 100
Kingdom, is focusing heavily on social      aircrafts and covers 24 international        destinations worldwide, and is looking to
media to market the Japanese car brand.     destinations. Currently in a strong social   widen its market through social media.
For instance, Toyota offers a free iPhone   media drive, NasAir is competing with        Last month, the carrier conducted a
and iPad application that allows users      five global airlines in the ‘Best Use of     competition on Twitter called ‘Tweet-
to book vehicle service appointments,       Social Media to Drive Revenue’ category      a-Meet’ where the first three winning
calculate installments and receive          at the annual SimpliFlying Awards For        teams with the highest number of tweets
promotions. ALJ recently won a 2012         Excellence, to be held in October.           won a pair of business class tickets to
Facebook Application Award for its ‘Me                                                   their chosen destination.
and My Toyota’ online campaign.




            The First                                                                                Qatar
                                                        The Dubai
 #24        Group                             #25       Mall                               #26       National
                                                                                                     Bank
The Dubai-based luxury property             Spread across 12 million square feet         The largest bank in the GCC (by assets),
developer operates residential and          (and growing), The Dubai Mall has            Qatar National Bank was established
commercial projects in the UAE and          over 1,200 stores and 160 F&B outlets.       in 1964 as the country’s first Qatari-
Africa. The company has tie-ups with        The enormous shopping destination            owned commercial bank. Despite being
famous sports personalities, such as        welcomed more than 54 million visitors       a relatively older company in the region,
Michael Owen, Nwankwo Kanu and              in 2011 to become the world’s most-          the lender has been quick to adapt to
Svetlana Kuznetsóva, and promotes itself    visited shopping and leisure destination,    social media, and keenly interacts with
on social media by offering merchandise     according to Emaar Properties, the mall’s    its audience through competitions and
signed by these stars to competition        developer.                                   offers on Facebook.
winners.




                                                                                                             gulfbusiness.com / 55
Ferrari
            Carrefour
 #27        Saudi Arabia                     #28        World
                                                        Abu Dhabi
                                                                                           #29        Mirdif City
                                                                                                      Centre
Synonymous with retail supermarkets        Ferrari World Abu Dhabi already has           Given that multi-themed (and air
across the world, the French brand         the best branding any theme park could        conditioned) malls offer the main
Carrefour entered Saudi Arabia in          wish for. The world’s first Ferrari themed    source of entertainment in the region,
2004, and has seen a rapid expansion       park, its enclosed indoor area is large       it’s not surprising that Dubai’s Mirdif
in the Kingdom. In a bid to cater to its   enough to fit seven football fields. The      City Centre (MCC) is the second mall
local consumers, Carrefour SA recently     park, which offers over 20 thrilling rides,   on the list. Developed by Majid Al
released a mobile app that allows users    is understandably popular on Facebook,        Futtaim Properties (MAF), MCC has over
to download chosen Surahs from the         adding over 8,400 ‘likes’ in the month of     430 stores, leisure and entertainment
Holy Quran.                                July alone.                                   attractions.




            Deira City                                                                                Samsung
 #30        Centre                           #31        Namshi                             #32        Mobile Arabia
Following closely behind Mirdif City       Namshi is fast becoming the UAE’s             One of the world’s most famous brands,
Centre is another mall developed by        leading local online shopping hub for         Samsung is as widely recognised in
MAF, Deira City Centre (DCC). Launched     the latest fashion brands, items and          the Gulf as it is globally. While Apple
in 1995, DCC has over 370 stores           must-haves. The online fashion outlet         and its iPhone products are becoming
and attracts over 20 million visitors a    recently began shipping to wider parts of     stronger in the region, Blackberry is still
year. The mall closely interacts with      the Middle East and North Africa. It also     universally popular. Samsung comes in
its Facebook fans through regular          launched an Arabic language interface as      third but, particularly in the GCC, it faces
competitions and promotional offers        part of a wider outreach.                     a tough battle to usurp its rivals.
and even had an interesting ‘fun facts’
section this Ramadan.



56 / SEPTEMBER 2012
TOP 50 social media brands




            Doha Film
 #33        Institute                          #34        Etisalat                          #35       Tang Arabia
Interest in Qatar for all things movie-      As the largest network provider in           A fruit drinks company that has more
related has exploded in recent years, with   the UAE, Etisalat has a region-wide          colour in one of its adverts than your
much of it focussed on the Doha Film         presence. Etisalat is aggressive with        average rainbow, Tang recently launched
Institute and its now regular event, Doha    communication, offering updates, offers      an inspired campaign using children as
Tribeca Film Festival. Still a fledgling     and news streams on social media             superheroes. The Krafts Foods-owned
newcomer to the worldwide film-making        platforms. Notwithstanding a decline         company encouraged children across the
scene, DFI is already beginning to           in revenue, Etisalat is one of the most      Gulf to do more to help the less fortunate
attract interest from the world’s biggest    recognisable brands in the Middle East,      in the charity-giving month of Ramadan.
superstars, like rapper Kanye West, who      and still stronger than its arch-rival Du,
recently filmed a video in Doha with the     at least on this list.
help of DFI.




                                                          KIA Motors
 #36        Jamaluk                            #37        UAE                               #38       Qtel

Jamaluk is a beauty and lifestyle website    The UAE is a difficult market for this       Qatar’s biggest network provider, Qtel,
based in Saudi Arabia, covering health       international auto brand. Not because        is as recognised a brand as they come
and fitness, beauty secrets, make-up and     the market is flooded with rivals, but       in the Gulf. Taking on a new approach
fashion. With plans to reach the wider       more because the high purchasing power       to brand management, this telecom
GCC region, Jamaluk hosts a family and       in the UAE allows many residents to          company set up a reward system for
community discussion section, while also     splurge on high-end wheels. Though           Qatari medal winners at the London
posting a new ‘prayer day’ story every       KIA faces competition from elite brands,     Olympics, in celebration of their
day of Ramadan.                              such as Ferrari, Bentley and Mercedes,       achievement.
                                             it continues undeterred, recently even
                                             announcing the launch of its revamped
                                             Cerato model.


                                                                                                              gulfbusiness.com / 57
Etihad                                                                                     Nokia Saudi
 #39        Airways                           #40        Souq KSA                            #41       Arabia
Abu Dhabi’s flagship carrier has been on    The original souq.com launched its Saudi       Fending off severe competition from RIM
a mission to snap up minority shares in     Arabian version five years ago and hasn’t      and Apple, Nokia is bent on making
other airlines, creating new partnerships   looked back since. The e-commerce site,        mobile devices a lifestyle experience. In
with Virgin Australia and Aer Lingus.       with its all-Arabic interface, is the online   September, Nokia’s technology will be
The brand has also used extensive           one-stop-shop for thousands of buyers          incorporated throughout the Social Media
sponsorship to promote its name             and sellers across the region. Options         Week in Jeddah, connecting attendees
across the world, including sponsoring      range from phones to computers, health         through real-time conversation, a
England’s top professional football and     and beauty products to cars.                   location check-in experience and sharing
rugby teams last season.                                                                   of mobile devices.




            Mall of the                                                                                Museum of
 #42        Emirates                          #43        Du                                  #44       Islamic Art
This Dubai Mall deserves the Gold Award     Not only does this UAE-based telecom           As a centre for presenting arts of the
for Best Digital Marketing Campaign that    provider offer social media packages           Islamic world, the museum engages
it received in 2011. The mall has engaged   to customers, but it also engages              global audiences and serves as a
customers, especially on Facebook, using    them with some highly innovative               platform for dialogue and cultural
fashion campaigns for women like Style      online campaigns. During Ramadan,              exchange. Showcasing a multi-million
Moments or the virtual looks application    for instance, Du initiated social media        dollar collection and Qatar as a cultural
that alone won it 30,000 new fans.          initiatives with a Holy Quran recitation       destination, has propelled the popularity
                                            competition and ‘Ask the Sheikh’ that          of this Doha-based museum.
                                            garnered it huge popularity.




58 / SEPTEMBER 2012
TOP 50 social media brands




                                                                                                     MOJEH
 #45        Al Rajhi Bank                     #46        Wataniya                         #47        Magazine
Being one of the largest Islamic banks in    Being a customer-driven company has        The fifth fashion-related entry on this list
the world ensures that you still get close   led to Wataniya clinching 80 per cent of   tells us how much importance is given to
to 10,000 followers, despite not tweeting    the mobile market penetration in Kuwait.   looking good in the Middle East. Using
a lot. With the largest customer base in     The telecom’s Facebook and Twitter         key placements in premier locations
the Kingdom and 8,400 employees, this        accounts are constant with activity from   throughout the world, this Dubai-based
Saudi-based bank has clocked in a lot of     cool contests and exclusive promotions     bi-monthly high fashion and lifestyle
well-wishers on the social media space.      to answering queries by customers on       magazine sure knows how to keep
                                             products and services.                     readers engaged.




            Vodafone                                     Qatar                                       Bahrain City
 #48        Qatar                             #49        Foundation                       #50        Centre
Vodafone Qatar is the first and only         Qatar Foundation’s social media            The mall was awarded ‘Best Facebook
telecom operator in the Middle East to       presence on Facebook, Twitter and          Page’ on several key merits including
open its doors to customers exclusively      YouTube is rare in that it contains        unique content, fan interaction and
via an online store. This teamed with its    information in both Arabic and             fan engagement including updates and
trail-blazing online brand engagement        English. Engaging people using useful      response times. Considering that it’s
programme – an e-commerce website            information about CSR initiatives,         Bahrain only entry and therefore the
with offerings like number reservations,     recruitment drives, cultural opinions      country’s most recognisable brand,
creative campaigns via Ramadan-Kareem.       and economic news, the foundation          establishes its position as a leader in
net, and even a new website for buying       has launched new social media              the way shopping malls interact and
and selling SouqIt.com, helps make it        channels focussed on its partnership       engage with their customers in an
one of Qatar’s most popular brands.          with FC Barcelona.                         effective and informative way.


                                                                                                           gulfbusiness.com / 59
TOP 50 Social media Brands




TOP 50 SOCIAL MEDIA BRANDS IN GCC
 BRANDS	 COUNTRY	 CATEGORY	                                   FACEBOOK	                     TWITTER	                        YOUTUBE		
 			                                                        Likes 	 Talking	         Followers	 Tweets*	         Subscribers	     Views	                  Total

 Al Arabiya	                 KSA	     Media	       2,060,333	        127,544	        1,204,204	          84	         86,786	 82,940,220	            3,351,323
 Al Jazeera English	         Qatar	   Media	           1,115,470	       19,746	          20,342	           7	       261,442	 387,581,639	           1,397,254
 Pepsi Arabia		                       F&B	          1,306,248	        116,239	                 648	        7	               86	       243,709	      1,306,982
 KFC Arabia		                         F&B	           1,091,264	       10,046	                   495	       3	             109	             15162	   1,091,868
 STC	                        KSA	     Telecom	        642,948	            11,136	       307,329	           6	         9664	       5,858,758	           959,941
 Nat Geo Abu Dhabi	          UAE	     Media	          733,568	        24,986	             12,047	          5	               87	              576	      745,702
 Qatar 2022	                 Qatar	   Event	           663,918	           2,133	              7,621	       3	           1,341	      3,135,978	        672,880
 Emirates	                   UAE	Airline	              624,776	        50,143	           28,246	           3	          1,456	      4,198,687	         654,478
 Mobily	                     KSA	     Telecom	         440,125	          6,274	          184,126	          3	          4620	      2,403,630	           628,871
 Pizza Hut Middle East		              F&B	                614,701	      8,990	                      –	      –	            418	     1,203,448	             615,119
 Eye of Riyadh	              KSA	     Media	         586,405	          13,383	              5,601	         4	               20	           5,599	      592,026
 Sony Middle East		                   Technology	     588,472	         19,837	                1,091	       5	             337	        245,738	        589,900
 Ana Zahra	                  UAE	     Media	             478,176	          9,511	         13,368	         17	         4,270	        9,248,411	        495,814
 Just Falafel	               UAE	     F&B	               486,911	        5,441	               1,376	       6	                75	        25,452	       488,362
 Fatafeat	                   UAE	     Media	          428,362	            11,612	         47,274	         14	           1596	       1,126,088	        477,232
 Zain	                       Kuwait	  Telecom	          365,321	        5,259	          103,992	          15	             1,121	   1,266,542	         470,434
 Blackberry Middle East		             Technology	     424,000	          5,804	                4,123	       9	             735	       230,208	        428,858
 Saudi Tourism	              KSA	     Gov	              382,921	       10,052	                      –	      –	            169	           67,896	      383,090
 Carnegie Mellon University	 Qatar	   Education	       361,054	             987	             1,286	        3	              351	         50,362	        362,691
 OSN	                        UAE	     Media	           348,214	        27,623	              6,419	         7	           1078	           141,942	         355,711
 Toyota Saudi Arabia	        KSA	Auto	                340,626	          8,967	            12,565	         17	             277	         152,635	       353,468
 NasAir	                     KSA	Airline	             306,306	        30,902	             34,901	          2	              147	          12,389	       341,354
 Qatar Airways	              Qatar	Airline	           300,874	          4,486	           35,455	           6	           1,010	         133,422	        337,339
 The First Group	            UAE	     Property	       306,673	            7,763	            3,862	         3	                 5	             732	     310,540
 The Dubai Mall	             UAE	     Retail	          286,150	          3,492	            39,107	        13	            566	         385,901	        295,732
 Qatar National Bank	        Qatar	   Finance	           281,919	      23,901	              7,427	        16	               114	        109,916	      289,460
 Carrefour Saudi Arabia	     KSA	     Retail	         262,509	          9,682	                    30	      3	               35	          12,839	      262,574
 Ferrari World Abu Dhabi	    UAE	     Entertainment	 251,139	           2,878	              6,100	          1	           680	           714,149	        257,919
 Mirdif City Centre	         UAE	     Retail	         246,804	           12,177	            2,677	         5	                18	        23,640	       249,499
 Deira City Centre	          UAE	     Retail	         234,836	           6,739	              1,992	        2	                 3	          2,443	       236,831
 Namshi	                     UAE	     Retail	           230,071	       17,083	                  1,711	     2	                 2	          1,800	       231,784
 Samsung Mobile Arabia		              Technology	        210,031	        7,784	           10,498	          7	         4,008	           741,553	       224,537
 Doha Film Institute	        Qatar	   Entertainment	 198,739	               753	           17,642	       10	             245	             67,168	      216,626
 Etisalat	                   UAE	     Telecom	           131,070	        1,880	          85,338	          13	               118	         23,383	       216,526
 Tang Arabia		                        FMCG	           202,524	         21,802	               1,026	        2	               20	          91,050	      203,570
 Jamaluk	                    KSA	     Media	           169,944	         13,413	          26,602	           7	           1067	     2,950,904	             197,613
 KIA Motors UAE	             UAE	Auto	                   193,727	           1,101	          1,449	          1	                4	            343	        195,180
 Qtel 	                      Qatar	   Telecom	          169,278	         1,398	          18,088	         14	                161	         61,246	        187,527
 Etihad Airways	             UAE	Airline	               178,365	     20,606	                  7,198	       9	          1,698	       5,770,159	           187,261
 Souq KSA	                   KSA	Online	                 175,327	       9,849	             5,450	           1	                6	             766	      180,783
 Nokia Saudi Arabia	         KSA	     Technology	         153,115	       6,757	           18,067	          3	           1059	          282,061	         172,241
 Mall of the Emirates	       UAE	     Retail	           164,763	         3,275	             3,589	         11	                5	          3,345	       168,357
 du	                         UAE	     Telecom	         144,367	          1,698	           20,571	        16	             309	         188,669	         165,247
 Museum of Islamic Art	      Qatar	   Entertainment	 151,342	            4,146	                1,147	      5	                  –	              –	     152,489
 Al Rajhi Bank	              KSA	     Finance	          135,238	            878	            9,439	         5	                111	         4,238	       144,788
 Wataniya	                   Kuwait	  Telecom	            92,527	        5,818	         50,034	          69	              821	     1,490,579	         143,382
 Mojeh Magazine	             UAE	     Media	           126,542	            1,812	            16,114	       5	                 0	              46	     142,656
 Vodafone Qatar	             Qatar	   Telecom	           121,349	        1,365	             10,176	       12	              130	           64,151	       131,655
 Qatar Foundation	           Qatar	   Gov	               92,002	         1,882	           31,843	          4	               57	          14,678	       123,902
 Bahrain City Centre	        Bahrain	 Retail	           123,336	           1,316	           3,270	         4	                  –	              –	      123,336
                                                                                                                                                        * PER DAY




     60 / SEPTEMBER 2012
TOP 50 Social media Brands




TOP 50 SOCIAL MEDIA BRANDS (Country-wise)
BRANDS	 CATEGORY	                                 FACEBOOK	                   TWITTER	                      YOUTUBE	
		                                               Likes 	 Talking	       Followers	 Tweets*	      Subscribers	      Views	               Total

SAUDI ARABIA
Al Arabiya	             Media	      2,060,333	            127,544	      1,204,204	       84	         86,786	      82,940,220	      3,351,323
STC	                    Telecom	      642,948	                11,136	      307,329	        6	         9664	        5,858,758	        959,941
Mobily	                 Telecom	       440,125	              6,274	         184,126	       3	         4620	        2,403,630	        628,871
Eye of Riyadh	Online	                586,405	               13,383	           5,601	       4	             20	           5,599	      592,026
Saudi Tourism	          Gov	           382,921	            10,052	                –	       –	            169	          67,896	      383,090
Toyota Saudi Arabia	Auto	             340,626	               8,967	          12,565	      17	           277	          152,635	      353,468
NasAir	Airline	                       306,306	             30,902	           34,901	       2	            147	          12,389	       341,354
Carrefour Saudi Arabia	 Retail	       262,509	               9,682	              30	       3	             35	          12,839	      262,574
Jamaluk	                Media	         169,944	              13,413	        26,602	        7	          1067	       2,950,904	         197,613
Souq KSA	Online	                        175,327	             9,849	           5,450	        1	              6	            766	       180,783
Nokia Saudi Arabia	     Technology	      153,115	            6,757	          18,067	       3	          1059	          282,061	        172,241
Al Rajhi Bank	          Finance	       135,238	                 878	          9,439	       5	              111	         4,238	       144,788

QATAR
Al Jazeera English	         Media	         1,115,470	      19,746	         20,342	        7	        261,442	      387,581,639	     1,397,254
Qatar 2022	                 Event	         663,918	          2,133	            7,621	     3	           1,341	       3,135,978	      672,880
Carnegie Mellon University	 Education	     361,054	           987	            1,286	      3	             351	          50,362	       362,691
Qatar Airways	Airline	                    300,874	         4,486	          35,455	        6	           1,010	         133,422	       337,339
Qatar National Bank	        Finance	         281,919	      23,901	           7,427	      16	              114	        109,916	      289,460
Doha Film Institute	        Entertainment	 198,739	           753	          17,642	      10	            245	            67,168	      216,626
Qtel 	                      Telecom	        169,278	        1,398	         18,088	       14	              161	          61,246	       187,527
Museum of Islamic Art	      Entertainment	 151,342	         4,146	             1,147	     5	                –	                –	     152,489
Vodafone Qatar	             Telecom	         121,349	       1,365	           10,176	     12	             130	            64,151	      131,655
Qatar Foundation	           Gov	             92,002	        1,882	         31,843	        4	              57	           14,678	      123,902

UAE
National Geographic Abu Dhabi	 Media	        733,568	     24,986	           12,047	        5	            87	               576	     745,702
Emirates	Airline	                             624,776	     50,143	         28,246	         3	         1,456	        4,198,687	     654,478
Ana Zahra	                     Media	          478,176	       9,511	       13,368	        17	         4,270	         9,248,411	    495,814
Just Falafel	                  F&B	            486,911	     5,441	            1,376	       6	            75	           25,452	     488,362
Fatafeat	                      Media	        428,362	        11,612	        47,274	       14	          1596	        1,126,088	     477,232
OSN	                           Media	         348,214	     27,623	           6,419	        7	          1078	           141,942	      355,711
The First Group	               Property	     306,673	        7,763	          3,862	        3	              5	              732	    310,540
The Dubai Mall	                Retail	        286,150	      3,492	          39,107	       13	           566	          385,901	     295,732
Ferrari World Abu Dhabi	       Entertainment	 251,139	      2,878	           6,100	         1	          680	           714,149	      257,919
Mirdif City Centre	            Retail	       246,804	       12,177	          2,677	        5	             18	          23,640	     249,499
Deira City Centre	             Retail	       234,836	       6,739	            1,992	       2	              3	           2,443	      236,831
Namshi	                        Retail	        230,071	     17,083	              1,711	     2	              2	            1,800	     231,784
Etisalat	                      Telecom	        131,070	     1,880	         85,338	        13	            118	          23,383	      216,526
KIA Motors UAE	Auto	                           193,727	        1,101	        1,449	         1	             4	              343	      195,180
Etihad Airways	Airline	                       178,365	    20,606	             7,198	       9	         1,698	        5,770,159	        187,261
Mall of the Emirates	          Retail	        164,763	      3,275	           3,589	        11	             5	           3,345	      168,357
du	                            Telecom	       144,367	      1,698	          20,571	       16	           309	          188,669	      165,247
Mojeh Magazine	                Media	         126,542	        1,812	         16,114	       5	              0	               46	    142,656

KUWAIT								
Zain	     Telecom	 365,321	 5,259	 103,992	  15	 1,121	 1,266,542	                                                                  470,434
Wataniya	 Telecom	  92,527	 5,818	  50,034	 69	   821	  1,490,579	                                                                  143,382

BAHRAIN								
Bahrain City Centre	 Retail	 123,336	 1,316	 3,270	 4	 –	 –	                                                                        123,336
                                                                                                                                       * PER DAY


62 / SEPTEMBER 2012

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Top 50 Middle East Brands on Social Media (2012)

  • 1. How Much Are You Worth In Clicks? The rise of social media is giving companies a new way of engaging and interacting with customers. With online marketing gaining traction over traditional marketing, there are few businesses that dare to be left behind. So how are companies in the GCC stacking up against each other in this arena? Gulf Business takes a look. research provided by grafdom 48 / SEPTEMBER 2012
  • 2. TOP 50 social media brands F rom the time we wake up to tectonic shift Gulf Business joined compiling the Top 50 Social Media Brands the time we go to bed, we hands with digital media powerhouse involved listing Gulf brands that are are inundated with brands. Grafdom to enlist the 50 most influential most active on social media platforms Whether it’s the ubiquitous and recognisable brands in the GCC. such as Facebook, Twitter and YouTube. McDonald’s sign we pass on our drive The data acqusition sources included This generated 1,398 brands, which were to work, or the call we take on our socialwatchlist.com and socialbakers.com. short-listed to the top 100 to qualify for BlackBerry, to the Emirates ad we see The methodology employed in the next stage. Values were rechecked to on our Sony TV, and the Mashreq bank ensure fairness in terms of comparison, ATM we stop at before heading out for “Gulf brand followers and the final top 50 brands were then dinner with friends. and mentions on social extrapolated for the final list. In the digital world these brands also media have increased The results were in line with follow us, albeit in a different form. A expectations in many ways; underscoring substantially this year as retweet may attract our attention to a the powerful reach of the media sector, car sale at Toyota, a Facebook like could more companies engage while also showing how imperative list a charitable initiative of the Qatar in posts, comments and telecom and retail are is in this region. Foundation, and a YouTube video would tweets. We’ll continue seeing There were many surprise entrants too, educate us about the latest features of a a greater shift to newer and such as traditional brand underdogs like new Nokia smartphone. specialised platforms to fulfill education and the arts. The entry of brands into the social See page 60 for the tabular results and specific needs.” media space has redefined the way - Farid Gasim, read on to find out the most popular we live, eat and think. In view of this Director of operations, Grafdom brands in the GCC. Criteria Brand must be present on at least two social networks. Sectors Media, F&B, technology, PLATFORMS entertainment, The choice was education, retail, FMCG, between Facebook, airlines, government, Twitter and auto, property, finance YouTube. Methodology and telecom. COUNTRY infographics: TARAK PAREKH GCC – Saudi Arabia, indicators UAE, Kuwait, Qatar, Bahrain and Oman. Number of likes; number of followers; number of views. gulfbusiness.com / 49
  • 3. TOP 50 social media brands #1 Al Arabiya D espite an affinity for headlines videos sent in by viewers, the first such Brotherhood, Zionist thoughts, in Egypt like “Torn by Porn” and programme in the Arab world. and the Arab World.” Subsequently in “Syria Leaks” this news Although Al Arabiya’s website has a August their website was also blocked, channel has an impressive captive audience in Saudi Arabia and the allegedly by a Distributed Denial of online and social media presence. Head- UAE, almost 20 per cent of its visitors Service (DDOS) attack. on-head with international stalwarts like are from the US, Canada, UK and France. Moves like this, contrary to their BBC and Fox News, Al Arabiya.net is the The channel uses a crossover-marketing intention, only serve to underscore how most visited Arab website. model synergising between television and powerful Al Arabiya is and the sentiment After launching Al Arabiya TV in 2003 online advertising. it evokes as the leading news channel in and an Arabic-language online portal But success comes with its caveats. the Arab world. With Arab users of social AlArabiya.net, the company initiated The Al Arabiya website is vulnerable to networking sites surging to a record 43 English, Farsi and Urdu news websites. It attacks as demonstrated by a hacking million on Facebook and 1.3 million on then entered the multimedia platform with of its Facebook account in April, where Twitter in 2012, the Arab language will web TV and slideshows, set up a financial allegedly the Syrian Electronic Army gain significance in the online world, and news site, which has one of the largest posted false news on its page and also platforms with an established presence – share of ads among Arab websites, and declared that the channel worked “day like Al Arabiya – will only stand to gain introduced a programme that broadcast and night to broadcast venomous, from this popularity. #2 Al Jazeera English I f there’s one media outfit deeply live streaming, RSS feeds and mobile and – in true journalism spirit – is not entrenched in showcasing the TV, it’s no surprise that this channel has afraid to ask for it. Arab world to the West, it is global an unfathomable 387 million views on Although established six years ago, network Al Jazeera. Airing from YouTube. as compared to CNN that’s been around New York to Jakarta, Qatar-based Al Al Jazeera also launched a multi- for thirty plus years, the channel already Jazeera is widely recognised as the Arab lingual educational campaign about has 60 bureaus that reach 250 million mouthpiece. social media, with YouTube videos households across 130 countries. The The power of social media in news – explaining how to use Twitter, Facebook Al Jazeera network itself has over 20 that has recently covered everything from and other online platforms. By making channels covering everything from sports the Egyptian turmoil to the Syrian uprising people more media-savvy, Al Jazeera to business to documentaries. – cannot be underestimated. In fact so hopes to raise a generation of citizen In wake of the Arab Spring, an much of the Middle East revolution was journalists in a low-cost way, which earthquake in Iran, and Qatar being internet-fuelled that Al Jazeera flagged off will also, cleverly enough, allow declared the world’s richest country, the the trend by launching a Sharek (meaning coverage from places that they cannot role that Al Arabiya plays in providing “share”) platform called The Stream, normally access. real-time information about Arab which is even said to be forging the future Launching innovative campaigns like countries to the world is expected to of social TV. “Demand Al Jazeera in the USA” Al widen, and the power this brand draws Abetted by real-time blogs, podcasts, Jazeera definitely knows what it wants will likely continue its reign. gulfbusiness.com / 51
  • 4. #o3 Pepsi Arabia #o4 KFC Arabia #o5 STC Rivalling leading news networks in As if being the largest chicken restaurant Taking a break from news and food, the social media space is a tough task, brand wasn’t enough, KFC Arabia is the telecom giant Saudi Telecom (STC) unless you distinguish yourself with a Middle East’s most recognisable fast- is a welcome addition to the Top 50 “secret ingredient”, which in Pepsi’s food chain. It may place second after Social Media Brands. Nudging out other case seems to be the Pepsi Arabia TV McDonald’s around the world, but it’s regional bulwarks like Etihad Etisalat and portal. Users post their Arabic-language clear that in this region Colonel Sanders Zain Saudi is no mean feat, but being videos on the website, including is king. the largest telecom company by market trending topics, and Pepsi Arabia thus capitalisation in the region does have its effectively engages users to associate benefits. the brand with light, fun moments which they can share with loved ones. National #o6 Geographic Abu dhabi #o7 Qatar 2022 #o8 Emirates Taking photos of the stunning Sheikh When one of the world’s richest country There is rarely a ranking list in this Zayed Mosque and covering a Camel decides to host one of the world’s richest region that does not carry the name of Beauty Pageant may just be the football associations, it makes headlines. this revered airline. In its quest to be the best way to become popular in the As the first Arab country to present the world’s largest airline by 2017, Emirates GCC. In just three years of launching FIFA World Cup, Qatar is pulling out launched a stellar marketing campaign National Geographic Channel – the all stops. Spending approximately $36 to overhaul its brand proposition from first international factual entertainment billion to build a metro system, $4 billion a service to a lifestyle provider. No channel in the Arabic language – in for stadiums and $100 billion more on wonder this airline is synonymous with collaboration with Abu Dhabi Media infrastructure like airport, hotels, housing, creating new benchmarks for quality, Company, this brand has become one ports, roads and bridges, this may be the safety and delivery. of the most renowned in the region. costliest brand on our list. 52 / SEPTEMBER 2012
  • 5. TOP 50 social media brands Pizza hut #o9 mobily #10 middle east #11 Eye of riyadh Just a couple of notches below Saudi With three food joints in the top ten This city news and marketing portal Telecom, the Etihad-Etisalat consortium’s brands, it’s obvious that the way to cleverly hooks its local community with Mobily managed to break this the Middle East’s heart is through the useful content – from jobs and events to incumbent’s monopoly in Saudi Arabia. stomach. Adding more than 800 fans daily news and government announcements. Pegged as the fastest growing mobile on its Facebook page, this global brand is It sure helps to be in Riyadh, which – operator in the MENA region, Mobily aggressive in marketing new promotions with a population of over five million – plans to expand its brand strategy – from Crown Crust Carnival to Cheesy is the largest city in Saudi Arabia. For in line with global trends in mobile Bites Remix. Yum! Brands, that owns local info, Eye Of Riyadh is one of the telecommunications and broadband both KFC and Pizza Hut, sure makes for a first ports of call, hence the site’s services. strong case in branding. impressive social media engagement and content sharing figures. Sony #12 middle east #13 Ana zahra #14 just falafel As the highest ranked tech company Anazahra.com reaches out to modern This fast-growing UAE falafel chain owes on our list, Japanese electronics firm Arab women with fashion tips, celebrity much of its success to social media. Sony has tapped into the region’s taste news and a sense of interactive Recently, Just Falafel’s ‘Help Us Help for gadgets – running hot previews, community. Launched in 2012, You’ campaign was launched in January tips and competitions on social media, the portal features popular editors, 2012, tying together social media, creative including ‘Ramadan Surprises’ and ‘The contributors, bloggers and some of the arts and academic support through an DJ Challenge’. With intense competition most influential personalities from the innovative initiative via its Facebook page. in the TV, laptop and gaming market Arab world. The site attracts an average The firm’s social media channels have from Apple, Lenovo and Samsung, Sony of 622,000 unique visitors and seven seen hundreds of thousands of fans view is successfully utilising online media to million page views daily. the brand’s personal and humorous online grapple for a share of the region’s wallets. videos and corporate clips. gulfbusiness.com / 53
  • 6. Blackberry #15 Fatafeat #16 Zain #17 Middle East Based in Dubai and broadcast to 21 Kuwait’s largest telco is a pioneer in It’s been a bumpy time for Canadian countries, Fatafeat is the first 24-hour social media. The firm even celebrated smartphone maker, RIM. In the last free-to-air cuisine television channel. International Social Media Day in June full financial year, the firm made a Fatafeat’s programming features foodie this year by gathering social media net profit of $1.2 billion, markedly menus and celebrity cooks, while the enthusiasts and entrepreneurs for face- down from $3.4 billion in the previous channel’s Facebook page allows readers to-face interaction and engagement with year. BlackBerry lost significant share to share recipe tips and watch the chefs the Zain brand. Currently the brand is to other smartphones in 2011, which in action on YouTube. running the ‘Instagram Daily Challenge’ means the company has re-energised its where readers are encouraged to upload focus on multi-million dollar marketing their social media photos each day to a campaigns, competitions and online new theme. communities. Saudi Carnegie #18 Tourism #19 Mellon University #20 OSN With a population of over 27 The prestigious US-founded Carnegie As one of the largest pay TV networks million, Saudi Arabians love to travel Mellon University opened its Qatar in the MENA region, OSN uses its large domestically. The homebodies spent campus in 2008. The university has the subscriber base to tap into Western, over $22.5 billion travelling their turf advantage of leveraging its international Arabic and Filipino communities with last year, visiting cultural hotspots campus base of more than 10,000 regular entertainment listings updates such as Mecca and Medina. The Saudi students, 70,000 alumni and 4,000 staff and previews. OSN’s Facebook page Tourism information portal taps into this to boost its social media community. The gives users the chance to share their local market, as well as the Kingdom’s school’s regular educational YouTube views on the latest ‘Suits’ series or box growing international visitor profile with videos have proved to be a global hit. office films. pictorial teasers and lively debates on Facebook and YouTube. 54 / SEPTEMBER 2012
  • 7. TOP 50 social media brands Toyota #21 Saudi Arabia #22 NasAir #23 Qatar Airways Abdul Latif Jameel (ALJ) group, the Launched in 2007, the Saudi Arabian One of the fastest growing airlines in the exclusive distributor of Toyota in the carrier already has a young fleet of 16 world, Qatar Airways flies to over 100 Kingdom, is focusing heavily on social aircrafts and covers 24 international destinations worldwide, and is looking to media to market the Japanese car brand. destinations. Currently in a strong social widen its market through social media. For instance, Toyota offers a free iPhone media drive, NasAir is competing with Last month, the carrier conducted a and iPad application that allows users five global airlines in the ‘Best Use of competition on Twitter called ‘Tweet- to book vehicle service appointments, Social Media to Drive Revenue’ category a-Meet’ where the first three winning calculate installments and receive at the annual SimpliFlying Awards For teams with the highest number of tweets promotions. ALJ recently won a 2012 Excellence, to be held in October. won a pair of business class tickets to Facebook Application Award for its ‘Me their chosen destination. and My Toyota’ online campaign. The First Qatar The Dubai #24 Group #25 Mall #26 National Bank The Dubai-based luxury property Spread across 12 million square feet The largest bank in the GCC (by assets), developer operates residential and (and growing), The Dubai Mall has Qatar National Bank was established commercial projects in the UAE and over 1,200 stores and 160 F&B outlets. in 1964 as the country’s first Qatari- Africa. The company has tie-ups with The enormous shopping destination owned commercial bank. Despite being famous sports personalities, such as welcomed more than 54 million visitors a relatively older company in the region, Michael Owen, Nwankwo Kanu and in 2011 to become the world’s most- the lender has been quick to adapt to Svetlana Kuznetsóva, and promotes itself visited shopping and leisure destination, social media, and keenly interacts with on social media by offering merchandise according to Emaar Properties, the mall’s its audience through competitions and signed by these stars to competition developer. offers on Facebook. winners. gulfbusiness.com / 55
  • 8. Ferrari Carrefour #27 Saudi Arabia #28 World Abu Dhabi #29 Mirdif City Centre Synonymous with retail supermarkets Ferrari World Abu Dhabi already has Given that multi-themed (and air across the world, the French brand the best branding any theme park could conditioned) malls offer the main Carrefour entered Saudi Arabia in wish for. The world’s first Ferrari themed source of entertainment in the region, 2004, and has seen a rapid expansion park, its enclosed indoor area is large it’s not surprising that Dubai’s Mirdif in the Kingdom. In a bid to cater to its enough to fit seven football fields. The City Centre (MCC) is the second mall local consumers, Carrefour SA recently park, which offers over 20 thrilling rides, on the list. Developed by Majid Al released a mobile app that allows users is understandably popular on Facebook, Futtaim Properties (MAF), MCC has over to download chosen Surahs from the adding over 8,400 ‘likes’ in the month of 430 stores, leisure and entertainment Holy Quran. July alone. attractions. Deira City Samsung #30 Centre #31 Namshi #32 Mobile Arabia Following closely behind Mirdif City Namshi is fast becoming the UAE’s One of the world’s most famous brands, Centre is another mall developed by leading local online shopping hub for Samsung is as widely recognised in MAF, Deira City Centre (DCC). Launched the latest fashion brands, items and the Gulf as it is globally. While Apple in 1995, DCC has over 370 stores must-haves. The online fashion outlet and its iPhone products are becoming and attracts over 20 million visitors a recently began shipping to wider parts of stronger in the region, Blackberry is still year. The mall closely interacts with the Middle East and North Africa. It also universally popular. Samsung comes in its Facebook fans through regular launched an Arabic language interface as third but, particularly in the GCC, it faces competitions and promotional offers part of a wider outreach. a tough battle to usurp its rivals. and even had an interesting ‘fun facts’ section this Ramadan. 56 / SEPTEMBER 2012
  • 9. TOP 50 social media brands Doha Film #33 Institute #34 Etisalat #35 Tang Arabia Interest in Qatar for all things movie- As the largest network provider in A fruit drinks company that has more related has exploded in recent years, with the UAE, Etisalat has a region-wide colour in one of its adverts than your much of it focussed on the Doha Film presence. Etisalat is aggressive with average rainbow, Tang recently launched Institute and its now regular event, Doha communication, offering updates, offers an inspired campaign using children as Tribeca Film Festival. Still a fledgling and news streams on social media superheroes. The Krafts Foods-owned newcomer to the worldwide film-making platforms. Notwithstanding a decline company encouraged children across the scene, DFI is already beginning to in revenue, Etisalat is one of the most Gulf to do more to help the less fortunate attract interest from the world’s biggest recognisable brands in the Middle East, in the charity-giving month of Ramadan. superstars, like rapper Kanye West, who and still stronger than its arch-rival Du, recently filmed a video in Doha with the at least on this list. help of DFI. KIA Motors #36 Jamaluk #37 UAE #38 Qtel Jamaluk is a beauty and lifestyle website The UAE is a difficult market for this Qatar’s biggest network provider, Qtel, based in Saudi Arabia, covering health international auto brand. Not because is as recognised a brand as they come and fitness, beauty secrets, make-up and the market is flooded with rivals, but in the Gulf. Taking on a new approach fashion. With plans to reach the wider more because the high purchasing power to brand management, this telecom GCC region, Jamaluk hosts a family and in the UAE allows many residents to company set up a reward system for community discussion section, while also splurge on high-end wheels. Though Qatari medal winners at the London posting a new ‘prayer day’ story every KIA faces competition from elite brands, Olympics, in celebration of their day of Ramadan. such as Ferrari, Bentley and Mercedes, achievement. it continues undeterred, recently even announcing the launch of its revamped Cerato model. gulfbusiness.com / 57
  • 10. Etihad Nokia Saudi #39 Airways #40 Souq KSA #41 Arabia Abu Dhabi’s flagship carrier has been on The original souq.com launched its Saudi Fending off severe competition from RIM a mission to snap up minority shares in Arabian version five years ago and hasn’t and Apple, Nokia is bent on making other airlines, creating new partnerships looked back since. The e-commerce site, mobile devices a lifestyle experience. In with Virgin Australia and Aer Lingus. with its all-Arabic interface, is the online September, Nokia’s technology will be The brand has also used extensive one-stop-shop for thousands of buyers incorporated throughout the Social Media sponsorship to promote its name and sellers across the region. Options Week in Jeddah, connecting attendees across the world, including sponsoring range from phones to computers, health through real-time conversation, a England’s top professional football and and beauty products to cars. location check-in experience and sharing rugby teams last season. of mobile devices. Mall of the Museum of #42 Emirates #43 Du #44 Islamic Art This Dubai Mall deserves the Gold Award Not only does this UAE-based telecom As a centre for presenting arts of the for Best Digital Marketing Campaign that provider offer social media packages Islamic world, the museum engages it received in 2011. The mall has engaged to customers, but it also engages global audiences and serves as a customers, especially on Facebook, using them with some highly innovative platform for dialogue and cultural fashion campaigns for women like Style online campaigns. During Ramadan, exchange. Showcasing a multi-million Moments or the virtual looks application for instance, Du initiated social media dollar collection and Qatar as a cultural that alone won it 30,000 new fans. initiatives with a Holy Quran recitation destination, has propelled the popularity competition and ‘Ask the Sheikh’ that of this Doha-based museum. garnered it huge popularity. 58 / SEPTEMBER 2012
  • 11. TOP 50 social media brands MOJEH #45 Al Rajhi Bank #46 Wataniya #47 Magazine Being one of the largest Islamic banks in Being a customer-driven company has The fifth fashion-related entry on this list the world ensures that you still get close led to Wataniya clinching 80 per cent of tells us how much importance is given to to 10,000 followers, despite not tweeting the mobile market penetration in Kuwait. looking good in the Middle East. Using a lot. With the largest customer base in The telecom’s Facebook and Twitter key placements in premier locations the Kingdom and 8,400 employees, this accounts are constant with activity from throughout the world, this Dubai-based Saudi-based bank has clocked in a lot of cool contests and exclusive promotions bi-monthly high fashion and lifestyle well-wishers on the social media space. to answering queries by customers on magazine sure knows how to keep products and services. readers engaged. Vodafone Qatar Bahrain City #48 Qatar #49 Foundation #50 Centre Vodafone Qatar is the first and only Qatar Foundation’s social media The mall was awarded ‘Best Facebook telecom operator in the Middle East to presence on Facebook, Twitter and Page’ on several key merits including open its doors to customers exclusively YouTube is rare in that it contains unique content, fan interaction and via an online store. This teamed with its information in both Arabic and fan engagement including updates and trail-blazing online brand engagement English. Engaging people using useful response times. Considering that it’s programme – an e-commerce website information about CSR initiatives, Bahrain only entry and therefore the with offerings like number reservations, recruitment drives, cultural opinions country’s most recognisable brand, creative campaigns via Ramadan-Kareem. and economic news, the foundation establishes its position as a leader in net, and even a new website for buying has launched new social media the way shopping malls interact and and selling SouqIt.com, helps make it channels focussed on its partnership engage with their customers in an one of Qatar’s most popular brands. with FC Barcelona. effective and informative way. gulfbusiness.com / 59
  • 12. TOP 50 Social media Brands TOP 50 SOCIAL MEDIA BRANDS IN GCC BRANDS COUNTRY CATEGORY FACEBOOK TWITTER YOUTUBE Likes Talking Followers Tweets* Subscribers Views Total Al Arabiya KSA Media 2,060,333 127,544 1,204,204 84 86,786 82,940,220 3,351,323 Al Jazeera English Qatar Media 1,115,470 19,746 20,342 7 261,442 387,581,639 1,397,254 Pepsi Arabia F&B 1,306,248 116,239 648 7 86 243,709 1,306,982 KFC Arabia F&B 1,091,264 10,046 495 3 109 15162 1,091,868 STC KSA Telecom 642,948 11,136 307,329 6 9664 5,858,758 959,941 Nat Geo Abu Dhabi UAE Media 733,568 24,986 12,047 5 87 576 745,702 Qatar 2022 Qatar Event 663,918 2,133 7,621 3 1,341 3,135,978 672,880 Emirates UAE Airline 624,776 50,143 28,246 3 1,456 4,198,687 654,478 Mobily KSA Telecom 440,125 6,274 184,126 3 4620 2,403,630 628,871 Pizza Hut Middle East F&B 614,701 8,990 – – 418 1,203,448 615,119 Eye of Riyadh KSA Media 586,405 13,383 5,601 4 20 5,599 592,026 Sony Middle East Technology 588,472 19,837 1,091 5 337 245,738 589,900 Ana Zahra UAE Media 478,176 9,511 13,368 17 4,270 9,248,411 495,814 Just Falafel UAE F&B 486,911 5,441 1,376 6 75 25,452 488,362 Fatafeat UAE Media 428,362 11,612 47,274 14 1596 1,126,088 477,232 Zain Kuwait Telecom 365,321 5,259 103,992 15 1,121 1,266,542 470,434 Blackberry Middle East Technology 424,000 5,804 4,123 9 735 230,208 428,858 Saudi Tourism KSA Gov 382,921 10,052 – – 169 67,896 383,090 Carnegie Mellon University Qatar Education 361,054 987 1,286 3 351 50,362 362,691 OSN UAE Media 348,214 27,623 6,419 7 1078 141,942 355,711 Toyota Saudi Arabia KSA Auto 340,626 8,967 12,565 17 277 152,635 353,468 NasAir KSA Airline 306,306 30,902 34,901 2 147 12,389 341,354 Qatar Airways Qatar Airline 300,874 4,486 35,455 6 1,010 133,422 337,339 The First Group UAE Property 306,673 7,763 3,862 3 5 732 310,540 The Dubai Mall UAE Retail 286,150 3,492 39,107 13 566 385,901 295,732 Qatar National Bank Qatar Finance 281,919 23,901 7,427 16 114 109,916 289,460 Carrefour Saudi Arabia KSA Retail 262,509 9,682 30 3 35 12,839 262,574 Ferrari World Abu Dhabi UAE Entertainment 251,139 2,878 6,100 1 680 714,149 257,919 Mirdif City Centre UAE Retail 246,804 12,177 2,677 5 18 23,640 249,499 Deira City Centre UAE Retail 234,836 6,739 1,992 2 3 2,443 236,831 Namshi UAE Retail 230,071 17,083 1,711 2 2 1,800 231,784 Samsung Mobile Arabia Technology 210,031 7,784 10,498 7 4,008 741,553 224,537 Doha Film Institute Qatar Entertainment 198,739 753 17,642 10 245 67,168 216,626 Etisalat UAE Telecom 131,070 1,880 85,338 13 118 23,383 216,526 Tang Arabia FMCG 202,524 21,802 1,026 2 20 91,050 203,570 Jamaluk KSA Media 169,944 13,413 26,602 7 1067 2,950,904 197,613 KIA Motors UAE UAE Auto 193,727 1,101 1,449 1 4 343 195,180 Qtel Qatar Telecom 169,278 1,398 18,088 14 161 61,246 187,527 Etihad Airways UAE Airline 178,365 20,606 7,198 9 1,698 5,770,159 187,261 Souq KSA KSA Online 175,327 9,849 5,450 1 6 766 180,783 Nokia Saudi Arabia KSA Technology 153,115 6,757 18,067 3 1059 282,061 172,241 Mall of the Emirates UAE Retail 164,763 3,275 3,589 11 5 3,345 168,357 du UAE Telecom 144,367 1,698 20,571 16 309 188,669 165,247 Museum of Islamic Art Qatar Entertainment 151,342 4,146 1,147 5 – – 152,489 Al Rajhi Bank KSA Finance 135,238 878 9,439 5 111 4,238 144,788 Wataniya Kuwait Telecom 92,527 5,818 50,034 69 821 1,490,579 143,382 Mojeh Magazine UAE Media 126,542 1,812 16,114 5 0 46 142,656 Vodafone Qatar Qatar Telecom 121,349 1,365 10,176 12 130 64,151 131,655 Qatar Foundation Qatar Gov 92,002 1,882 31,843 4 57 14,678 123,902 Bahrain City Centre Bahrain Retail 123,336 1,316 3,270 4 – – 123,336 * PER DAY 60 / SEPTEMBER 2012
  • 13. TOP 50 Social media Brands TOP 50 SOCIAL MEDIA BRANDS (Country-wise) BRANDS CATEGORY FACEBOOK TWITTER YOUTUBE Likes Talking Followers Tweets* Subscribers Views Total SAUDI ARABIA Al Arabiya Media 2,060,333 127,544 1,204,204 84 86,786 82,940,220 3,351,323 STC Telecom 642,948 11,136 307,329 6 9664 5,858,758 959,941 Mobily Telecom 440,125 6,274 184,126 3 4620 2,403,630 628,871 Eye of Riyadh Online 586,405 13,383 5,601 4 20 5,599 592,026 Saudi Tourism Gov 382,921 10,052 – – 169 67,896 383,090 Toyota Saudi Arabia Auto 340,626 8,967 12,565 17 277 152,635 353,468 NasAir Airline 306,306 30,902 34,901 2 147 12,389 341,354 Carrefour Saudi Arabia Retail 262,509 9,682 30 3 35 12,839 262,574 Jamaluk Media 169,944 13,413 26,602 7 1067 2,950,904 197,613 Souq KSA Online 175,327 9,849 5,450 1 6 766 180,783 Nokia Saudi Arabia Technology 153,115 6,757 18,067 3 1059 282,061 172,241 Al Rajhi Bank Finance 135,238 878 9,439 5 111 4,238 144,788 QATAR Al Jazeera English Media 1,115,470 19,746 20,342 7 261,442 387,581,639 1,397,254 Qatar 2022 Event 663,918 2,133 7,621 3 1,341 3,135,978 672,880 Carnegie Mellon University Education 361,054 987 1,286 3 351 50,362 362,691 Qatar Airways Airline 300,874 4,486 35,455 6 1,010 133,422 337,339 Qatar National Bank Finance 281,919 23,901 7,427 16 114 109,916 289,460 Doha Film Institute Entertainment 198,739 753 17,642 10 245 67,168 216,626 Qtel Telecom 169,278 1,398 18,088 14 161 61,246 187,527 Museum of Islamic Art Entertainment 151,342 4,146 1,147 5 – – 152,489 Vodafone Qatar Telecom 121,349 1,365 10,176 12 130 64,151 131,655 Qatar Foundation Gov 92,002 1,882 31,843 4 57 14,678 123,902 UAE National Geographic Abu Dhabi Media 733,568 24,986 12,047 5 87 576 745,702 Emirates Airline 624,776 50,143 28,246 3 1,456 4,198,687 654,478 Ana Zahra Media 478,176 9,511 13,368 17 4,270 9,248,411 495,814 Just Falafel F&B 486,911 5,441 1,376 6 75 25,452 488,362 Fatafeat Media 428,362 11,612 47,274 14 1596 1,126,088 477,232 OSN Media 348,214 27,623 6,419 7 1078 141,942 355,711 The First Group Property 306,673 7,763 3,862 3 5 732 310,540 The Dubai Mall Retail 286,150 3,492 39,107 13 566 385,901 295,732 Ferrari World Abu Dhabi Entertainment 251,139 2,878 6,100 1 680 714,149 257,919 Mirdif City Centre Retail 246,804 12,177 2,677 5 18 23,640 249,499 Deira City Centre Retail 234,836 6,739 1,992 2 3 2,443 236,831 Namshi Retail 230,071 17,083 1,711 2 2 1,800 231,784 Etisalat Telecom 131,070 1,880 85,338 13 118 23,383 216,526 KIA Motors UAE Auto 193,727 1,101 1,449 1 4 343 195,180 Etihad Airways Airline 178,365 20,606 7,198 9 1,698 5,770,159 187,261 Mall of the Emirates Retail 164,763 3,275 3,589 11 5 3,345 168,357 du Telecom 144,367 1,698 20,571 16 309 188,669 165,247 Mojeh Magazine Media 126,542 1,812 16,114 5 0 46 142,656 KUWAIT Zain Telecom 365,321 5,259 103,992 15 1,121 1,266,542 470,434 Wataniya Telecom 92,527 5,818 50,034 69 821 1,490,579 143,382 BAHRAIN Bahrain City Centre Retail 123,336 1,316 3,270 4 – – 123,336 * PER DAY 62 / SEPTEMBER 2012