Dynamic Talks: "Digital Transformation in Banking & Financial Services… a perspective from an outsider" - Rahul Bindlish, VP of Sales at Grid Dynamics

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Retail industry has gone through a significant transformation in the last decade; caused by the change in consumer behaviour and expectations which have been driven by the convenience and low cost offered by Amazon. There are clear signs of a similar disruption in the financial services industry now, driven by new entrants who are changing consumer expectations. In this talk, Rahul looks at the evolution of retailers and draws conclusions about the path players in the financial services have to take to compete and provide customer experiences that will be necessary to compete.

Technology

Privileged and Confidential
Digital Transformation in
Banking & Financial Services
… a perspective from an outsider
Rahul Bindlish
Vice President

Privileged and Confidential
Technology changes that have supported this transformation
● Package software to open source based custom software
● On premise infrastructure to Cloud
● Intuitive front end on modern technology stack
● Distributed, scalable microservices based backend architecture
● Data platforms supporting predictive analytics
● Starting to use ML / AI to solve complex business problems
● Agile processes supported by automation (Devops / CICD / QA)

Privileged and Confidential
Forrester Infographic: Learn From The Best In Your Digital Transformation Journey
The Benchmark Report In The Digital Business Playbook
by Ted Schadler and Mike Chirokas
with Martin Gill, Katie Hampton, Cheryl Hart, Charlie Ruhl, and Peter Harrison
April 3, 2019

Privileged and Confidential
Organizational recommendations
● Customer centric vs Product centric focus
● Service oriented organizations
● Cross functional teams
● Devops culture & skills
● Site reliability
● Outsourcing strategy : co-innovation & co-creation
The Forrester Wave™: Midsize Agile Software Development Service Providers,
Q2 2019
by Duncan Jones and Christopher Condo
May 29, 2019

Privileged and Confidential
Technology recommendations
● Leverage Cloud technologies : IaaS, PaaS
● Custom engineering to create differentiation
● Modern technologies
 Distributed, scalable microservices
 Intuitive front end
● Predictive analytics to drive differentiated customer experience
 Personalization

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