The Platinum Rule

The Platinum Rule,[object Object],Gary Rinehart,[object Object]

Agenda,[object Object],Introduction (10 min),[object Object],Understanding (50 min),[object Object],Strenths,[object Object],Potential Limitations,[object Object],Tendencies,[object Object],Team Activity (30 min),[object Object],Understanding communication and working styles of others,[object Object],Sharing “Likes” & “Dislikes” when communicating,[object Object],Effective Communication (30 min),[object Object],Do’s and Don’ts when communicating with each profile,[object Object],Success Insights Wheel (30 min),[object Object],Understanding our strengths as a team,[object Object],Understanding our potential limitations as a team,[object Object]

Content,[object Object],Communication,[object Object],Perception,[object Object],Personality Styles,[object Object],Personality Ranges,[object Object],Detailed breakdown,[object Object],Relationship problems,[object Object],Versatility,[object Object]

Purpose & Objectives,[object Object],Understand different communication styles in our team,[object Object],Find ways to more effectively communicate across different communication/work styles,[object Object],Build stronger relationship with the team,[object Object]

Ground Rules,[object Object],Be open-minded,[object Object],Participate actively,[object Object],Confidentiality – What is said in the room stays in the room,[object Object],Focus on the topic at hand,[object Object],Respect the opinions and input of others,[object Object],Listen to each other,[object Object],Learn about others and YOURSELF,[object Object],Any Others?,[object Object]

Why am I interested in this stuff?,[object Object],Interesting seminars,[object Object],Interest in understanding other’s motivations,[object Object],Found that in making a presentation you have the opportunity to exchange ideas,[object Object],Communicate,[object Object],Problems in communication and organization,[object Object]

The Rules,[object Object],Golden Rule“Do for others what you want them to do for you”,[object Object],Platinum Rule“Do for others what they want done to them”,[object Object]

Meaning of any Word,[object Object],Meaning of any word cannot be completely understood until it is placed in context in the total framework within which a communication takes place,[object Object],Instead of hearing what people say, we hear what our minds tell us they say that might be something totally different.,[object Object],Words do not have the same meaning for different people,[object Object]

Feedback,[object Object],Single most important method of improving communication,[object Object],Cannot have proper feedback until you understand yourself and the person you are trying to communicate with.,[object Object],Communication is a process of people relating to other people.,[object Object]

Communication,[object Object],75% of day spent in:,[object Object],Speech,[object Object],Writing,[object Object],Reading,[object Object],Listening,[object Object],Nonverbal communication,[object Object],Memory,[object Object]

Communication,[object Object],The process of passing information from one person to another,[object Object],Effective Communication,[object Object],Must be understood,[object Object],Must be believed,[object Object],Must be accepted,[object Object],Breakdown in Communication,[object Object],Inability to convey meaning as well as words,[object Object],Inability to perceive or have empathy,[object Object]

Verbal Communication,[object Object],7% words,[object Object],38% tone,[object Object],55% all other,[object Object]

Johari’s Window,[object Object],[object Object]

Role We PlayConscience Self,[object Object],Role Others See,[object Object]

Perception,[object Object],Perception,[object Object],What we see,[object Object],Attitude,[object Object],What we think about what we see,[object Object],Every person has a perception of reality based upon,[object Object],Personal wants,[object Object],Past experience,[object Object],Physiological Structure,[object Object],Physical and social environment,[object Object]

Selective Perception,[object Object],We are selective about what we choose to perceive at any given time,[object Object],In order not to hear or see something, we must first:,[object Object],Hear or see it,[object Object],Recognize it,[object Object],Reject it,[object Object],Almost Simultaneously,[object Object]

Perception of Environment,[object Object],Behavior determined by perception of environment,[object Object],Halo effect,[object Object],Projection,[object Object]

Through understanding the nature of man as a rationalizing animal, we can begin to learn both about ourselves and our associates.,[object Object],One step in understanding is classifying our personalities.,[object Object]

What are we talking about?,[object Object],It is a style assessment tool – not a skill assessment,[object Object],A tool that analyzes the behavioral style,[object Object],Manner of solving problems and challenges,[object Object],Ability to influence and work with others,[object Object],Ability to work in a rapid dynamic environment,[object Object],Manage information and structure,[object Object],The categories are . . . Driver, Analytic, Amiable, and Expressive,[object Object],Helps individuals understand how they project themselves to different people in different situations,[object Object],Assists team members in developing strategies to meet the needs of the role, culture and people,[object Object],The results noted on your report are perceptions other people may have of you. Under stress those perceptions may be magnified,[object Object]

Benefits of this type of Assessment,[object Object],Benefits,[object Object],Gain insight regarding preferred styles of communicating,[object Object],Show how to present ideas to someone who has a different style,[object Object],Learn to value & appreciate differences in styles,[object Object],Provide a common vocabulary for team future references,[object Object],Use knowledge to enhance team as well as internal customer relations,[object Object],This is not a test – these is no pass or fail grade,[object Object],There is no ‘good or bad’ – “we need all ‘types’ to get the job done!”,[object Object],The information does not get shared outside of the team setting,[object Object]

Four Basic Personality Styles,[object Object],Driver,[object Object],Expressive,[object Object],Amiable,[object Object],Analytical,[object Object]

4 Dimensions,[object Object],Facts & Data,[object Object],[object Object]

PrecisePlatinum Rule is based upon how we do things and where we fit within these major styles.,[object Object],Introvert,[object Object],Extrovert,[object Object],Amiable,[object Object],Steady,[object Object],Relates,[object Object],Supportive,[object Object],Rejects Conflict,[object Object],Patient,[object Object],Relaxed,[object Object],Expressive,[object Object],Persuasive,[object Object],Inspiring,[object Object],Involved,[object Object],Social,[object Object],Rejects Isolation,[object Object],Trusting,[object Object],Relationships,[object Object]

Personality Subtraits,[object Object],Could have subtraits of one of the other types,[object Object],Personality matrix is a 4 x 4 matrix,[object Object],Each main type is again divided into 4 subcategories composed of the same personality traits,[object Object],Analytical,[object Object],Driver,[object Object],Analytical,[object Object],Drive,[object Object],Amiable,[object Object],Expressive,[object Object],Amiable,[object Object],Expressive,[object Object]

Personality Ranges,[object Object],Control,[object Object],Facts,[object Object],[object Object]

Control SpecialistAsk,[object Object],Tell,[object Object],Slow,[object Object],Fast,[object Object],Amiable,[object Object],Support Specialist,[object Object],Expressive,[object Object],Social Specialist,[object Object],Emotional,[object Object],Feelings,[object Object]

Characteristics of Axis,[object Object],Control,[object Object],Few gestures,[object Object],Cool,[object Object],Distant,[object Object],Poker Faced,[object Object],Facts/Logic Oriented,[object Object],Calm,[object Object],Emotional,[object Object],Many gestures,[object Object],Warm,[object Object],Friendly,[object Object],Smiles,[object Object],Frowns,[object Object],Opinions and Feelings Oriented,[object Object],Excitable,[object Object],Ask,[object Object],Slow Actions,[object Object],Avoid Risks,[object Object],Cooperative,[object Object],Supportive,[object Object],Leans Back,[object Object],Consistent Tone,[object Object],Limited Pressure,[object Object],Tell,[object Object],Fast Action,[object Object],Takes Risks,[object Object],Competitive,[object Object],Challenging,[object Object],Leans Forward,[object Object],Voice Emphasis,[object Object],Presses for Decisions,[object Object]

Analytical,[object Object],Strengths,[object Object],Analyticals tend to:,[object Object],Provides evidence with support,[object Object],Supports thinking principles,[object Object],Accurate – Precise,[object Object],Works carefully,[object Object],Impresses others with knowledge and precision,[object Object],Cooperative,[object Object],Fact Oriented,[object Object],[object Object],Analyticals may:,[object Object],[object Object]

Hesitate to act without sufficient facts or precedent – waits to be right

Be bound by organizational procedures and methods – avoids risk

Do the work themselves and not delegate

Yield position of self and team to avoid controversy – extremely cautious and slow

Communication Do’sTo influence and form a strong bond with an Analytical you need to include words or phrases such as:,[object Object],[object Object]

Be systematic, organized and prepared

Take time to list advantages and disadvantages of proposals

Have viable alternatives for dealings with any disadvantage

Provide solid, tangible factual evidence

The Platinum Rule

The Platinum Rule

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